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PagerDuty Inc (PD)
NYSE:PD

PagerDuty (PD) AI Stock Analysis

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PD

PagerDuty

(NYSE:PD)

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Neutral 64 (OpenAI - 5.2)
Rating:64Neutral
Price Target:
$8.00
▲(15.27% Upside)
Action:ReiteratedDate:03/13/26
The score is anchored by improving financial fundamentals (profitability inflection, strong gross margins, and solid free cash flow) and a low P/E valuation, but is held back by clear technical weakness and earnings-call headwinds (seat compression, softer retention/ARR, and reduced near-term revenue guidance). Leverage remains an added financial risk to monitor.
Positive Factors
High gross margins & revenue scale
Consistently high gross margins and meaningful revenue scale provide durable operating leverage: large fixed-cost absorption potential supports long-term profitability as the business grows, enabling reinvestment in product and sales while protecting unit economics versus lower-margin peers.
Strong free cash flow generation
Robust free cash flow and high conversion versus net income strengthen financial sustainability: steady FCF supports debt reduction, R&D and go-to-market investments, and reduces dependence on external financing, improving strategic optionality over the medium term.
Expanding AI integration ecosystem
Broadening AI agent integrations is a structural product advantage: deeper partner connectivity and agentic workflows increase platform stickiness, drive consumption-based use cases, and position the company as a control plane for AI operations—supporting durable demand and differentiation.
Negative Factors
Elevated leverage
Material leverage for a SaaS company raises structural financial risk: higher interest and principal obligations limit flexibility for pricing, R&D or M&A, and increase vulnerability to slower revenue growth, making execution and cash conversion crucial to sustain the business plan.
Seat-license compression & weaker retention
Ongoing seat-based compression and flat DBNR indicate structural pressure on expansion economics: reduced seat counts and smaller expansion deals limit ARR growth and make revenue per customer less predictable, increasing execution risk during a transition to usage or value pricing.
Thin operating profitability / earnings quality
Despite GAAP profit in the latest year, core operating margins are still slim and earnings may be influenced by non-operating items; this weak structural operating margin base reduces resilience to demand shocks and makes sustainable margin expansion a key execution risk.

PagerDuty (PD) vs. SPDR S&P 500 ETF (SPY)

PagerDuty Business Overview & Revenue Model

Company DescriptionPagerDuty, Inc. operates a digital operations management platform in the United States, Japan, and internationally. Its digital operations management platform collects data digital signals from virtually any software-enabled system or device, and leverage powerful machine learning to correlate, process, and predict opportunities and issues. It serves various industries, including software and technology, telecommunications, retail, travel and hospitality, media and entertainment, and financial services. PagerDuty, Inc. was founded in 2009 and is headquartered in San Francisco, California.
How the Company Makes MoneyPagerDuty primarily makes money through recurring subscription revenue from its cloud-delivered platform. Customers typically pay for access to PagerDuty’s offerings under term-based contracts (often annual or multi-year), with pricing generally tied to the number of users/licenses and/or the specific product tiers and modules a customer adopts. Key revenue streams include: (1) Subscription revenue: fees for core incident response/on-call and incident management capabilities, plus add-on products and higher-tier plans that provide expanded functionality (e.g., broader automation, analytics, and advanced operational features). Revenue growth is driven by new customer acquisition and expansion within existing customers through seat growth, upgrades to higher tiers, and adoption of additional modules. (2) Professional services and other revenue (non-core): fees for services such as implementation assistance, training, and advisory/consulting work, which are typically smaller than subscription revenue. Significant factors contributing to earnings include the company’s ability to retain and expand accounts over time (net retention/expansion dynamics), and its extensive integrations and partner ecosystem (e.g., with monitoring/observability, cloud, and collaboration tools), which can increase product stickiness and drive adoption—however, specific partner revenue-sharing terms or material partnership economics are null.

PagerDuty Earnings Call Summary

Earnings Call Date:Nov 25, 2025
(Q3-2026)
|
% Change Since: |
Next Earnings Date:May 28, 2026
Earnings Call Sentiment Neutral
PagerDuty demonstrated strong financial discipline and growth in operating margins, along with significant new customer acquisition and positive feedback on product innovations. However, the company faced challenges with seat license compression, lower retention rates, and pressure on ARR growth, leading to a reduction in revenue guidance. While there is optimism regarding the transition to usage-based pricing and multiyear agreements, current headwinds present notable challenges.
Q3-2026 Updates
Positive Updates
Revenue and Operating Margin Growth
PagerDuty delivered revenue of $125 million, up 5% year over year. The non-GAAP operating margin of 29% exceeded guidance by 750 basis points over last year.
GAAP Profitability Achieved
GAAP profitability was achieved for the second consecutive quarter, indicating disciplined execution and a durable profitable growth model.
Strong Cash Position
Ended the quarter with $548 million in cash, cash equivalents, and investments.
Product and Market Innovation
Accelerated product innovation and operational efficiency in the digital and AI operation space, extending leadership in incident management.
New Customer Acquisition
Added 284 net new customers year to date, nearly four times the total in FY25.
High-Value Customer Growth
Customers spending over $100,000 per year increased by 5% year over year to 867 customers.
Positive Customer Feedback on New Solutions
Early traction and positive customer feedback on PagerDuty's agents demonstrate the need for AgenTex solutions to scale operations effectively.
Successful Multiyear Agreements
Engaged in multiyear agreements with leading companies, illustrating the need for best-in-class and AI operations.
Negative Updates
Seat License Compression
Seat license compression continues to be a significant challenge, particularly in large enterprises where budget caution and right-sizing have impacted incident management business.
Lower Dollar-Based Net Retention
DBNR decreased to 100% compared to 102% in Q2, negatively impacted by lower gross retention.
Pressure on ARR Growth
Annual recurring revenue grew 3% year over year to $497 million, with incremental ARR being lower than expected due to pressure on seat licenses and smaller expansion deal sizes.
Q4 Revenue Guidance Lowered
Revenue guidance for Q4 fiscal 2026 was lowered to a range of $122 to $124 million, representing a growth of zero to 2%.
Challenges with Customer Retention
Although the number of customers churning and downgrading is trending downwards, the dollar value of contraction driven by seat-based reductions and customer budget caution has been larger than forecast.
Company Guidance
During the third quarter of fiscal year 2026, PagerDuty, Inc. reported a revenue of $125 million, marking a 5% increase year-over-year. The company achieved a non-GAAP operating margin of 29%, which exceeded guidance by 750 basis points compared to the previous year. Annual recurring revenue (ARR) reached $497 million, reflecting a 3% growth year-over-year. Despite facing challenges with seat license reductions, PagerDuty saw a double-digit year-over-year growth in new customer acquisitions, with 284 net new customers added year-to-date. The company also reported GAAP net income of $160 million, including a one-time income tax benefit of $154 million. International revenue increased by 7%, making up 29% of the total revenue. PagerDuty expects to maintain GAAP profitability for the full year next fiscal year and is focused on expanding operating and free cash flow margins. The company's guidance for the fourth quarter anticipates revenue in the range of $122 to $124 million, with a net income per diluted share between 24 to 25 cents, implying an operating margin of 21%. For the full fiscal year 2026, revenue is projected to be between $494 to $497 million, with an operating margin of 24%.

PagerDuty Financial Statement Overview

Summary
Strong revenue scaling and excellent gross margins, with a sharp swing to profitability in 2026 and solid free cash flow generation. The main constraints are meaningful leverage on the balance sheet and still-thin core operating profitability (near breakeven at EBIT and low EBITDA margin), which increases execution risk if growth stays pressured.
Income Statement
76
Positive
Revenue has scaled steadily from $214M (2021) to $493M (2026 annual), with particularly strong growth in the latest year (+68% vs. +9% in 2025). Gross margins are consistently excellent (~81–86%), supporting strong operating leverage potential. Profitability has also inflected sharply: net margin moved from sizable losses (2021–2025) to a strong profit in 2026 (net margin ~35%). The main weakness is that operating profitability is still thin on an ongoing basis (EBITDA margin ~1.2% in 2026 and near breakeven at the EBIT line), suggesting earnings quality may be influenced by non-operating items and that the core cost structure still needs tightening.
Balance Sheet
58
Neutral
Leverage is the key constraint: debt remains high at ~$413M (2026) and debt-to-equity is elevated at ~1.63x, though improved meaningfully from ~3.57x in 2025 as equity rebuilt. Total assets are stable around ~$0.9–1.0B, and the 2026 return on equity is very strong, reflecting the swing to profitability. Offsetting these positives, the company is still more leveraged than is ideal for a software model, and the balance sheet profile is less conservative than earlier years (e.g., 2021 debt-to-equity was ~0.68x).
Cash Flow
72
Positive
Cash generation is a clear positive: operating cash flow is solid and consistent (roughly $72M–$118M from 2024–2026), and free cash flow is strong ($112M in 2026). Free cash flow conversion relative to net income is also high (~97% in 2026), which supports earnings credibility. The key weakness is volatility in the growth rate of free cash flow (down in 2026 after a rise in 2025 and a large jump in 2024), indicating some lumpiness and less predictable cash flow momentum year to year.
BreakdownJan 2026Jan 2025Jan 2024Jan 2023Jan 2022
Income Statement
Total Revenue492.55M467.50M430.70M370.79M281.40M
Gross Profit418.40M387.83M352.87M300.36M233.03M
EBITDA18.96M-11.89M-52.80M-107.20M-93.36M
Net Income173.85M-42.73M-81.76M-129.22M-107.45M
Balance Sheet
Total Assets990.51M927.27M925.31M817.87M806.45M
Cash, Cash Equivalents and Short-Term Investments469.84M570.83M571.19M476.97M543.36M
Total Debt413.33M463.65M461.02M301.52M307.62M
Total Liabilities719.85M779.22M746.41M575.79M539.47M
Stockholders Equity253.59M129.83M171.60M240.98M266.98M
Cash Flow
Free Cash Flow111.92M108.41M64.43M8.51M-12.83M
Operating Cash Flow114.86M117.89M71.97M16.98M-6.02M
Investing Cash Flow-18.28M-19.97M-30.52M-86.17M17.38M
Financing Cash Flow-206.42M-116.14M51.60M-6.41M-736.00K

PagerDuty Technical Analysis

Technical Analysis Sentiment
Negative
Last Price6.94
Price Trends
50DMA
9.10
Negative
100DMA
11.65
Negative
200DMA
13.67
Negative
Market Momentum
MACD
-0.43
Negative
RSI
34.56
Neutral
STOCH
40.40
Neutral
Evaluating momentum and price trends is crucial in stock analysis to make informed investment decisions. For PD, the sentiment is Negative. The current price of 6.94 is below the 20-day moving average (MA) of 7.13, below the 50-day MA of 9.10, and below the 200-day MA of 13.67, indicating a bearish trend. The MACD of -0.43 indicates Negative momentum. The RSI at 34.56 is Neutral, neither overbought nor oversold. The STOCH value of 40.40 is Neutral, not indicating any strong overbought or oversold conditions. Overall, these indicators collectively point to a Negative sentiment for PD.

PagerDuty Risk Analysis

PagerDuty disclosed 67 risk factors in its most recent earnings report. PagerDuty reported the most risks in the "Finance & Corporate" category.
Finance & Corporate - Financial and accounting risks. Risks related to the execution of corporate activity and strategy
Latest Risks Added 0 New Risks

PagerDuty Peers Comparison

Overall Rating
UnderperformOutperform
Sector (61)
Financial Indicators
Name
Overall Rating
Market Cap
P/E Ratio
ROE
Dividend Yield
Revenue Growth
EPS Growth
81
Outperform
$1.01B7.2219.47%5.80%12.20%
79
Outperform
$1.48B22.7131.88%2.66%18.30%22.19%
67
Neutral
$1.80B-6.73%19.87%-136.93%
64
Neutral
$589.76M5.5677.23%7.01%
61
Neutral
$37.18B12.37-10.20%1.83%8.50%-7.62%
59
Neutral
$340.55M-15.25-22.88%13.09%32.34%
57
Neutral
$436.30M-0.53-106.91%-7.43%61.36%
* Technology Sector Average
Performance Comparison
Ticker
Company Name
Price
Change
% Change
PD
PagerDuty
6.94
-11.57
-62.51%
SPT
Sprout Social
5.71
-19.26
-77.13%
YALA
Yalla Group
6.42
1.16
22.05%
BMBL
Bumble
3.87
-0.74
-16.05%
SEMR
SEMrush Holdings
11.93
2.29
23.76%
KARO
Karooooo
47.76
7.79
19.49%

PagerDuty Corporate Events

Executive/Board ChangesRegulatory Filings and Compliance
PagerDuty CFO Transition Agreement and Leadership Continuity Plan
Neutral
Feb 4, 2026

On February 1, 2026, PagerDuty, Inc. entered into a Transition Agreement with its Chief Financial Officer and principal financial officer, Owen Howard Wilson, formalizing the terms of his previously announced retirement. Under the agreement, Wilson is expected to remain in the CFO role until a new finance chief is appointed, and then continue as a full‑time, non‑officer strategic advisor until no later than February 28, 2027, with an anticipated annual salary of $475,000 in that advisory role. His existing equity awards will stay outstanding and continue to vest under their current terms, and his employment will remain at‑will, allowing either party to terminate the relationship at any time, providing leadership continuity in the finance function while the company transitions to a new CFO.

The most recent analyst rating on (PD) stock is a Buy with a $13.00 price target. To see the full list of analyst forecasts on PagerDuty stock, see the PD Stock Forecast page.

Business Operations and StrategyExecutive/Board Changes
PagerDuty appoints Scott Aronson to board of directors
Positive
Jan 20, 2026

On January 15, 2026, PagerDuty’s board appointed enterprise technology veteran Scott Aronson as a Class II director, effective February 9, 2026, and expanded the board from nine to ten members while also naming him to its audit committee. Aronson, a former Cloudera COO and VMware go-to-market leader who now advises enterprise-focused SaaS and AI start-ups as an operating partner at Stripes, is expected to bolster PagerDuty’s operational and go-to-market expertise as the company scales its AI-driven Operations Cloud and deepens its push into large enterprise accounts, reinforcing its position as a core digital operations platform for global organizations.

The most recent analyst rating on (PD) stock is a Hold with a $12.00 price target. To see the full list of analyst forecasts on PagerDuty stock, see the PD Stock Forecast page.

Executive/Board Changes
PagerDuty director retires; board plans new appointment
Neutral
Dec 31, 2025

On December 30, 2025, PagerDuty, Inc. announced that Alex Solomon retired effective immediately from its Board of Directors as a Class II director for personal reasons, with the company clarifying that his departure did not stem from any disagreement over its operations, policies, or practices. Following his retirement, the board was reduced to nine members, with two remaining Class II directors, and PagerDuty signaled its intent to strengthen governance by appointing a new independent director in the near future.

The most recent analyst rating on (PD) stock is a Hold with a $13.50 price target. To see the full list of analyst forecasts on PagerDuty stock, see the PD Stock Forecast page.

Glossary
BuyA stock rated as a "Buy" is expected to perform better than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock is likely to deliver higher returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
HoldA stock rated as a "Hold" is expected to perform in line with the overall market or a specific benchmark. This rating indicates that the stock is neither particularly compelling nor unfavorable for investment. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
SellA stock rated as a "Sell" is expected to perform worse than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock may deliver lower returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.

Disclaimer

This AI Analyst Stock Report is automatically generated by our AI systems using advanced algorithms and publicly available financial, technical, and market data. While the information provided aims to be accurate and insightful, it is intended for informational purposes only and should not be considered financial advice. Any content created by an AI (Artificial Intelligence) system may contain inaccuracies and/or contain errors. Investing in stocks carries inherent risks, and past performance is not indicative of future results. This report does not account for your personal financial circumstances, objectives, or risk tolerance. Always conduct your own research or consult with a qualified financial advisor before making investment decisions. The analysis and recommendations provided are based on historical and current data and may not fully reflect future market conditions or unexpected developments. Neither the creators of this report nor its affiliated entities guarantee the accuracy, completeness, or reliability of the information presented. Use this report at your own discretion and risk.Date of analysis: Mar 13, 2026