Competitive LandscapeThe rapidly evolving competitive landscape, with many larger established vendors and a burgeoning group of startups, makes it difficult to underwrite the long-term success of its platform play.
Customer RetentionThe SMB remains a significant challenge to the business with elevated churn and downgrades negatively impacting overall retention — FQ2 marked the fourth consecutive quarter of declining retention in SMB.
Revenue GuidancePagerDuty missed the Street’s revenue estimates, issued a tepid sales outlook, and cut its revenue guidance.