Customer RetentionThe SMB remains a significant challenge to the business with elevated churn and downgrades negatively impacting overall retention — FQ2 marked the fourth consecutive quarter of declining retention in SMB.
Revenue GuidancePagerDuty missed the Street’s revenue estimates, issued a tepid sales outlook, and cut its revenue guidance.
Sales Cycle ChallengesEnterprise deals are experiencing elongated sales cycles, and the SMB market is challenged.