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Twilio Inc (TWLO)
NYSE:TWLO
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Twilio (TWLO) AI Stock Analysis

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TWLO

Twilio

(NYSE:TWLO)

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Outperform 73 (OpenAI - 5.2)
Rating:73Outperform
Price Target:
$204.00
▲(45.60% Upside)
Action:ReiteratedDate:05/02/26
TWLO scores well primarily due to improved financial quality (strong free cash flow and a low-leverage balance sheet) and a bullish technical uptrend. The latest earnings call further supports the score with raised full-year guidance and record profitability, while the biggest constraints are the high P/E valuation and near-term overbought technical readings, plus carrier-fee margin headwinds.
Positive Factors
Balance-sheet strength
Twilio’s extremely low leverage (debt-to-equity ~0.01) provides durable financial flexibility. That capital structure supports continued investment in product, capacity to absorb macro shocks, opportunistic buybacks or M&A, and reduces refinancing risk over the next several quarters.
Negative Factors
Carrier fee margin headwind
Rising carrier pass-through fees materially compress gross margin and are partly outside Twilio’s control. The structural nature of higher telecom fees forces higher revenue to sustain the same gross profit dollars and makes margin planning and comparability more volatile over multiple quarters.
Read all positive and negative factors
Positive Factors
Negative Factors
Balance-sheet strength
Twilio’s extremely low leverage (debt-to-equity ~0.01) provides durable financial flexibility. That capital structure supports continued investment in product, capacity to absorb macro shocks, opportunistic buybacks or M&A, and reduces refinancing risk over the next several quarters.
Read all positive factors

Twilio (TWLO) vs. SPDR S&P 500 ETF (SPY)

Twilio Business Overview & Revenue Model

Company Description
Twilio Inc., together with its subsidiaries, provides a cloud communications platform that enables developers to build, scale, and operate customer engagement within software applications in the United States and internationally. Its customer enga...
How the Company Makes Money
Twilio primarily makes money by charging businesses to use its cloud platform services, which are generally consumed on a usage-based model. The company’s core revenue stream is its Communications offerings, where customers pay per unit of activit...

Twilio Key Performance Indicators (KPIs)

Any
Any
Active Customers
Active Customers
Tracks the number of customers actively using Twilio’s services, reflecting market penetration, customer retention, and potential for future revenue growth.
Chart InsightsTwilio’s customer base has grown steadily since 2020 but hit a brief plateau in late‑2023 before reaccelerating; the sharp jump in 2025 (particularly mid‑ to late‑year) signals renewed go‑to‑market or product traction and a widening funnel. That momentum is a positive leading indicator for revenue if ARPU and usage per customer hold, but investors should watch mix and churn closely—customer count growth alone can mask lower-value additions or compression in monetization.
Data provided by:The Fly

Twilio Earnings Call Summary

Earnings Call Date:Apr 30, 2026
(Q1-2026)
|
% Change Since: |
Next Earnings Date:Jul 30, 2026
Earnings Call Sentiment Positive
The call highlighted broad-based and accelerating revenue and gross profit growth, record non-GAAP profitability and operating margins, strong product momentum across voice, messaging, software add-ons and channels (self-serve, ISV), and upgraded full-year guidance. Primary headwinds are incremental carrier pass-through fees that depress margin rates (with roughly $235M of incremental fees expected for the year), some near-term deceleration in Q2 guidance versus Q1, and the early-stage nature of RCS and enterprise Voice AI deployments. Overall, operational momentum and improved cost discipline substantially outweigh the transitory fee headwinds and timing-related adoption risks.
Positive Updates
Strong Top-Line Growth
Reported revenue of $1.4 billion in Q1 FY2026, up 20% year-over-year; organic revenue up 16% year-over-year — the fastest organic growth rate since 2022.
Negative Updates
Carrier Fee Headwinds Depress Margins
Incremental U.S. carrier pass-through fees were $46 million in Q1 (associated with increased A2P fees), driving a 180 basis point YoY decline in non-GAAP gross margin to 49.6% and a 40 basis point QoQ decline. Management expects ~ $235 million incremental pass-through revenue for the full year, reducing 2026 non-GAAP gross margin by roughly 200 basis points vs. 2025.
Read all updates
Q1-2026 Updates
Negative
Strong Top-Line Growth
Reported revenue of $1.4 billion in Q1 FY2026, up 20% year-over-year; organic revenue up 16% year-over-year — the fastest organic growth rate since 2022.
Read all positive updates
Company Guidance
Twilio guided Q2 revenue of $1.42B–$1.43B (15.5%–16.5% reported growth; 10%–11% organic growth), which assumes $71M of incremental U.S. carrier fees taking effect May 1, and expects Q2 non‑GAAP income from operations of $250M–$260M (including annual merit and SIGNAL costs). For the full year the company raised targets to 9.5%–10.5% organic revenue growth and 14%–15% reported revenue growth (up from 8%–9% and 11.5%–12.5%, respectively), expects full‑year incremental pass‑through carrier revenue of ~ $235M (up from $190M), expects full‑year non‑GAAP gross profit dollar growth to be similar to organic revenue growth, and said the carrier fees should reduce FY26 non‑GAAP gross margin by roughly 200 bps versus FY25. Twilio also raised full‑year non‑GAAP income from operations to $1.08B–$1.10B (from $1.04B–$1.06B) and raised full‑year free cash flow to $1.08B–$1.10B.

Twilio Financial Statement Overview

Summary
Fundamentals have improved meaningfully: profitability has turned positive (after multi-year losses), free cash flow is strong and consistent (~$1.0B TTM), and leverage is very low (debt-to-equity ~0.01). The main offsets are decelerated revenue growth (mid-single digits TTM) and still-thin net margins (~2%), which increase execution risk if demand softens or costs rise.
Income Statement
56
Neutral
Balance Sheet
78
Positive
Cash Flow
74
Positive
BreakdownTTMDec 2025Dec 2024Dec 2023Dec 2022Dec 2021
Income Statement
Total Revenue5.30B5.07B4.46B4.15B3.83B2.84B
Gross Profit2.59B2.43B2.23B1.96B1.76B1.31B
EBITDA304.06M272.54M136.47M-685.35M-917.35M-653.76M
Net Income103.96M33.83M-109.40M-1.02B-1.26B-949.90M
Balance Sheet
Total Assets9.58B9.77B9.87B11.61B12.56B13.00B
Cash, Cash Equivalents and Short-Term Investments2.35B2.47B2.38B4.01B4.16B5.36B
Total Debt75.41M1.08B1.11B1.16B1.24B1.29B
Total Liabilities1.79B1.95B1.91B1.88B2.01B1.97B
Stockholders Equity7.78B7.82B7.95B9.73B10.56B11.03B
Cash Flow
Free Cash Flow1.01B1.03B657.46M363.52M-334.55M-148.21M
Operating Cash Flow1.00B1.04B716.24M414.75M-254.37M-58.19M
Investing Cash Flow58.90M80.95M1.37B228.60M-616.45M-2.49B
Financing Cash Flow-995.47M-868.69M-2.31B-643.61M45.01M3.10B

Twilio Technical Analysis

Technical Analysis Sentiment
Positive
Last Price140.11
Price Trends
50DMA
122.54
Positive
100DMA
126.73
Positive
200DMA
120.38
Positive
Market Momentum
MACD
2.60
Negative
RSI
64.51
Neutral
STOCH
90.74
Negative
Evaluating momentum and price trends is crucial in stock analysis to make informed investment decisions. For TWLO, the sentiment is Positive. The current price of 140.11 is above the 20-day moving average (MA) of 127.46, above the 50-day MA of 122.54, and above the 200-day MA of 120.38, indicating a bullish trend. The MACD of 2.60 indicates Negative momentum. The RSI at 64.51 is Neutral, neither overbought nor oversold. The STOCH value of 90.74 is Negative, not indicating any strong overbought or oversold conditions. Overall, these indicators collectively point to a Positive sentiment for TWLO.

Twilio Risk Analysis

Twilio disclosed 49 risk factors in its most recent earnings report. Twilio reported the most risks in the "Finance & Corporate" category.
Finance & Corporate - Financial and accounting risks. Risks related to the execution of corporate activity and strategy
Latest Risks Added 0 New Risks

Twilio Peers Comparison

Overall Rating
UnderperformOutperform
Sector (61)
Financial Indicators
Name
Overall Rating
Market Cap
P/E Ratio
ROE
Dividend Yield
Revenue Growth
EPS Growth
81
Outperform
$28.63B14.5720.57%4.36%93.43%
73
Outperform
$22.43B53.190.43%15.67%
72
Outperform
$1.32B15.825.36%9.31%
66
Neutral
$3.38B57.31-8.90%4.78%
64
Neutral
$1.18B0.03-3.39%4.88%-534.80%
61
Neutral
$37.18B12.37-10.20%1.83%8.50%-7.62%
55
Neutral
$267.49M13.24-2.93%1.41%91.58%
* Technology Sector Average
Performance Comparison
Ticker
Company Name
Price
Change
% Change
TWLO
Twilio
183.34
83.23
83.14%
EGHT
8X8
2.44
0.61
33.33%
RNG
RingCentral
45.08
19.31
74.91%
FIVN
Five9
22.24
-2.59
-10.43%
BAND
Bandwidth
44.86
32.37
259.17%
ZM
Zoom Video Communications
103.44
25.21
32.23%

Twilio Corporate Events

Business Operations and StrategyExecutive/Board Changes
Twilio Appoints Doug Robinson to Board of Directors
Positive
Mar 24, 2026
On March 24, 2026, Twilio Inc. announced that its board of directors appointed Doug Robinson, former Co-President of Workday, as a Class I director effective immediately, expanding the board from nine to ten members. Robinson will serve until the ...
Glossary
BuyA stock rated as a "Buy" is expected to perform better than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock is likely to deliver higher returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
HoldA stock rated as a "Hold" is expected to perform in line with the overall market or a specific benchmark. This rating indicates that the stock is neither particularly compelling nor unfavorable for investment. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
SellA stock rated as a "Sell" is expected to perform worse than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock may deliver lower returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.

Disclaimer

This AI Analyst Stock Report is automatically generated by our AI systems using advanced algorithms and publicly available financial, technical, and market data. While the information provided aims to be accurate and insightful, it is intended for informational purposes only and should not be considered financial advice. Any content created by an AI (Artificial Intelligence) system may contain inaccuracies and/or contain errors. Investing in stocks carries inherent risks, and past performance is not indicative of future results. This report does not account for your personal financial circumstances, objectives, or risk tolerance. Always conduct your own research or consult with a qualified financial advisor before making investment decisions. The analysis and recommendations provided are based on historical and current data and may not fully reflect future market conditions or unexpected developments. Neither the creators of this report nor its affiliated entities guarantee the accuracy, completeness, or reliability of the information presented. Use this report at your own discretion and risk.Date of analysis: May 02, 2026