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Twilio Inc (TWLO)
NYSE:TWLO
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Twilio (TWLO) AI Stock Analysis

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TWLO

Twilio

(NYSE:TWLO)

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Neutral 70 (OpenAI - 4o)
Rating:70Neutral
Price Target:
$132.00
▲(3.03% Upside)
Twilio's overall stock score is driven by strong earnings call results and solid financial performance, despite challenges in profitability and high valuation. The company's strategic initiatives and raised guidance provide a positive outlook, but the high P/E ratio and neutral technical indicators temper the score.
Positive Factors
Revenue Growth
Twilio's record-breaking revenue growth indicates strong market demand and effective business strategies, supporting long-term expansion.
Strategic Acquisition
The acquisition of Stytch enhances Twilio's platform, bolstering its competitive edge in digital authentication, a key growth area.
Customer Segment Growth
Strong growth in key customer segments reflects Twilio's ability to capture diverse market opportunities, ensuring sustained revenue streams.
Negative Factors
Gross Margin Decline
Declining gross margins due to increased carrier fees could pressure profitability, challenging Twilio's ability to maintain healthy margins.
Carrier Fee Impact
Rising carrier fees may continue to erode margins, affecting Twilio's cost structure and long-term financial performance.
Profitability Challenges
Despite revenue growth, Twilio's low net profit margin highlights ongoing profitability issues, which could hinder future financial stability.

Twilio (TWLO) vs. SPDR S&P 500 ETF (SPY)

Twilio Business Overview & Revenue Model

Company DescriptionTwilio Inc., together with its subsidiaries, provides a cloud communications platform that enables developers to build, scale, and operate customer engagement within software applications in the United States and internationally. Its customer engagement platform provides a set of application programming interfaces that handle the higher-level communication logic needed for nearly every type of customer engagement, as well as enable developers to embed voice, messaging, video, and email capabilities into their applications. The company was incorporated in 2008 and is headquartered in San Francisco, California.
How the Company Makes MoneyTwilio generates revenue primarily through a consumption-based model, charging customers based on the volume of communications they send and receive using its services. Key revenue streams include charges for SMS messages, voice calls, video conferencing, and email services. Twilio also offers various pricing tiers and packages that cater to different customer needs, such as pay-as-you-go plans and subscription services. Significant partnerships with major companies, like Salesforce and Zendesk, enhance Twilio's ecosystem and drive additional revenue through integrations that allow businesses to streamline their communication processes. Additionally, Twilio's acquisition of companies like Segment has expanded its capabilities and customer base, contributing to its overall earnings.

Twilio Key Performance Indicators (KPIs)

Any
Any
Active Customers
Active Customers
Tracks the number of customers actively using Twilio’s services, reflecting market penetration, customer retention, and potential for future revenue growth.
Chart InsightsTwilio's active customer base has shown consistent growth, with a notable acceleration in 2025, reaching 349,000 by June. This upward trend suggests successful customer acquisition strategies and possibly increased demand for Twilio's communication solutions. The absence of earnings call commentary leaves open questions about potential challenges or strategic shifts, but the data indicates strong momentum in expanding their customer footprint.
Data provided by:The Fly

Twilio Earnings Call Summary

Earnings Call Date:Oct 30, 2025
(Q3-2025)
|
% Change Since: |
Next Earnings Date:Feb 18, 2026
Earnings Call Sentiment Positive
Twilio's earnings call highlighted strong revenue growth and broad-based customer strength, with notable achievements in customer wins and product adoption. Despite challenges with gross margin decline due to increased carrier fees, the company's increased guidance and strategic acquisition demonstrate a positive outlook.
Q3-2025 Updates
Positive Updates
Record-Breaking Revenue and Growth
Twilio reached $1.3 billion in revenue and $235 million in non-GAAP income from operations, both records for the company. Revenue grew 15% year-over-year on a reported basis and 13% on an organic basis.
Strong Performance Across Customer Segments
Twilio saw broad-based strength across customer segments, with innovative start-ups and global enterprises choosing Twilio for customer engagement. ISV and self-serve customers grew revenue by more than 20% year-over-year.
Notable Customer Wins and Product Adoption
Twilio had several notable customer wins, including a nine-figure renewal with a leading cloud provider, the largest deal in company history. Products like voice and software add-ons showed strong growth, with voice revenue growing at its fastest rate in over three years.
Acquisition of Stytch
Twilio acquired Stytch, an identity platform for AI agents, to expand its authentication capabilities for digital interactions. This acquisition is expected to enhance Twilio's platform offerings.
Increased Full-Year Guidance
Twilio raised its full-year revenue, profitability, and free cash flow targets, with organic revenue growth guidance increased to 11.3% to 11.5% and reported revenue growth to 12.4% to 12.6%.
Negative Updates
Gross Margin Decline
Non-GAAP gross margin was 50.1%, down 280 basis points year-over-year and 60 basis points quarter-over-quarter, primarily due to $20 million in carrier pass-through fees.
Challenges with A2P Fees
Verizon's increased A2P fees impacted gross margins, with potential for similar actions from other carriers like T-Mobile and AT&T, which could add pressure on margins.
Company Guidance
In Twilio's Third Quarter 2025 Earnings Conference Call, the company reported exceptional financial results, achieving $1.3 billion in revenue and $235 million in non-GAAP income from operations, both records. The call highlighted robust growth across various customer segments, with ISV and self-serve customers growing revenue over 20% year-over-year. The adoption of new capabilities like conversational AI and branded communications is contributing to this growth. Twilio's voice business saw mid-teens revenue growth, while software add-ons like Twilio Verify grew more than 25% year-over-year. The company raised its full-year revenue, profitability, and free cash flow targets, projecting Q4 revenue between $1.31 billion and $1.32 billion, non-GAAP income from operations of $230 million to $240 million, and full-year free cash flow guidance of $920 million to $930 million. Twilio also announced an acquisition of Stytch, enhancing its identity platform capabilities.

Twilio Financial Statement Overview

Summary
Twilio's financial performance is solid with a strong balance sheet and healthy cash flow metrics. The income statement shows improving margins and revenue growth, but profitability remains a challenge with a low net profit margin. Continued focus on improving net margins is crucial for future success.
Income Statement
65
Positive
Twilio's income statement shows a positive trajectory with a revenue growth rate of 3.53% in the TTM, indicating steady growth. The gross profit margin is healthy at 48.64%, but the net profit margin is low at 1.37%, suggesting limited profitability. The EBIT and EBITDA margins have improved, reflecting better operational efficiency, but still remain modest.
Balance Sheet
78
Positive
The balance sheet is strong with a low debt-to-equity ratio of 0.013, indicating minimal leverage and financial risk. The return on equity is positive at 0.84%, showing a turnaround from previous losses. The equity ratio is robust, reflecting a solid capital structure.
Cash Flow
72
Positive
Cash flow analysis reveals a healthy free cash flow growth rate of 10.28% in the TTM, indicating strong cash generation. The operating cash flow to net income ratio is 1.13, suggesting efficient cash conversion. The free cash flow to net income ratio is high at 0.95, highlighting effective cash management.
BreakdownTTMDec 2024Dec 2023Dec 2022Dec 2021Dec 2020
Income Statement
Total Revenue4.90B4.46B4.15B3.83B2.84B1.76B
Gross Profit2.39B2.23B1.96B1.76B1.31B876.67M
EBITDA295.57M136.47M-685.35M-917.35M-653.76M-291.39M
Net Income67.22M-109.40M-1.02B-1.26B-949.90M-490.98M
Balance Sheet
Total Assets9.71B9.87B11.61B12.56B13.00B9.49B
Cash, Cash Equivalents and Short-Term Investments2.46B2.38B4.01B4.16B5.36B3.04B
Total Debt1.09B1.11B1.16B1.24B1.29B607.23M
Total Liabilities1.82B1.91B1.88B2.01B1.97B1.03B
Stockholders Equity7.90B7.95B9.73B10.56B11.03B8.45B
Cash Flow
Free Cash Flow847.62M657.46M363.52M-334.55M-148.21M-26.48M
Operating Cash Flow867.00M716.24M414.75M-254.37M-58.19M32.65M
Investing Cash Flow350.48M1.37B228.60M-616.45M-2.49B-845.86M
Financing Cash Flow-1.08B-2.31B-643.61M45.01M3.10B1.49B

Twilio Technical Analysis

Technical Analysis Sentiment
Positive
Last Price128.12
Price Trends
50DMA
116.34
Positive
100DMA
114.58
Positive
200DMA
111.25
Positive
Market Momentum
MACD
2.84
Positive
RSI
60.02
Neutral
STOCH
85.62
Negative
Evaluating momentum and price trends is crucial in stock analysis to make informed investment decisions. For TWLO, the sentiment is Positive. The current price of 128.12 is above the 20-day moving average (MA) of 126.15, above the 50-day MA of 116.34, and above the 200-day MA of 111.25, indicating a bullish trend. The MACD of 2.84 indicates Positive momentum. The RSI at 60.02 is Neutral, neither overbought nor oversold. The STOCH value of 85.62 is Negative, not indicating any strong overbought or oversold conditions. Overall, these indicators collectively point to a Positive sentiment for TWLO.

Twilio Risk Analysis

Twilio disclosed 50 risk factors in its most recent earnings report. Twilio reported the most risks in the "Finance & Corporate" category.
Finance & Corporate - Financial and accounting risks. Risks related to the execution of corporate activity and strategy
Latest Risks Added 0 New Risks

Twilio Peers Comparison

Overall Rating
UnderperformOutperform
Sector (61)
Financial Indicators
Name
Overall Rating
Market Cap
P/E Ratio
ROE
Dividend Yield
Revenue Growth
EPS Growth
81
Outperform
$25.04B16.4317.74%3.85%72.42%
70
Neutral
$19.67B311.270.83%12.84%
63
Neutral
$2.50B203.755.45%
61
Neutral
$37.18B12.37-10.20%1.83%8.50%-7.62%
58
Neutral
$1.54B55.314.67%12.48%
52
Neutral
$429.13M-3.20%7.42%34.42%
48
Neutral
$267.58M-4.88%0.25%92.10%
* Technology Sector Average
Performance Comparison
Ticker
Company Name
Price
Change
% Change
TWLO
Twilio
129.77
19.82
18.03%
EGHT
8X8
1.93
-1.19
-38.14%
RNG
RingCentral
29.24
-10.55
-26.51%
FIVN
Five9
19.69
-22.77
-53.63%
BAND
Bandwidth
14.73
-6.04
-29.08%
ZM
Zoom Video Communications
84.56
0.91
1.09%

Twilio Corporate Events

Twilio’s Earnings Call Highlights Growth and Optimism
Nov 1, 2025

Twilio’s recent earnings call painted a picture of strong revenue growth and broad-based customer strength, with the company celebrating significant achievements in customer wins and product adoption. Despite facing challenges such as a decline in gross margins due to increased carrier fees, Twilio’s increased guidance and strategic acquisition signal a positive outlook for the future.

Twilio Inc. Reports Strong Q3 2025 Results
Oct 31, 2025

Twilio Inc. is a customer engagement platform that enables companies to build direct, personalized relationships with their customers through communications and data, serving a wide range of industries globally.

Glossary
BuyA stock rated as a "Buy" is expected to perform better than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock is likely to deliver higher returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
HoldA stock rated as a "Hold" is expected to perform in line with the overall market or a specific benchmark. This rating indicates that the stock is neither particularly compelling nor unfavorable for investment. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
SellA stock rated as a "Sell" is expected to perform worse than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock may deliver lower returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.

Disclaimer

This AI Analyst Stock Report is automatically generated by our AI systems using advanced algorithms and publicly available financial, technical, and market data. While the information provided aims to be accurate and insightful, it is intended for informational purposes only and should not be considered financial advice. Any content created by an AI (Artificial Intelligence) system may contain inaccuracies and/or contain errors. Investing in stocks carries inherent risks, and past performance is not indicative of future results. This report does not account for your personal financial circumstances, objectives, or risk tolerance. Always conduct your own research or consult with a qualified financial advisor before making investment decisions. The analysis and recommendations provided are based on historical and current data and may not fully reflect future market conditions or unexpected developments. Neither the creators of this report nor its affiliated entities guarantee the accuracy, completeness, or reliability of the information presented. Use this report at your own discretion and risk.Date of analysis: Nov 18, 2025