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Twilio Inc (TWLO)
NYSE:TWLO
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Twilio (TWLO) AI Stock Analysis

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TWLO

Twilio

(NYSE:TWLO)

Rating:61Neutral
Price Target:
$111.00
▲(9.93% Upside)
Twilio's overall stock score reflects a mix of strong financial performance and positive earnings call highlights, tempered by technical analysis indicating bearish momentum and high valuation concerns. The company's strategic initiatives and improving financial metrics are promising, but the high P/E ratio and technical indicators suggest caution.
Positive Factors
Financial Performance
Twilio reported strong Q2 results, including upside to revenue and margins.
Market Potential
Twilio noted growing Voice AI demand and healthy usage of its platform by AI-native customers.
Revenue Guidance
The company raised full-year revenue guidance, now guiding to 10-11% growth.
Negative Factors
Gross Margins
Gross margins were lighter than expected, impacted by higher messaging mix and pass-through fees.
Growth Concerns
Organic growth in Q3 was guided to decelerate, an unfortunate signal after recent actions to drive just the opposite.
Guidance Deceleration
Guidance implies 2H deceleration, driven by tougher comps and suspected conservatism.

Twilio (TWLO) vs. SPDR S&P 500 ETF (SPY)

Twilio Business Overview & Revenue Model

Company DescriptionTwilio Inc. is a cloud communications platform that enables developers and businesses to integrate various communication functionalities into their applications. Founded in 2008, Twilio operates in the technology sector, primarily focusing on providing APIs for messaging, voice, video, and authentication services. Its core products include Twilio Programmable SMS, Twilio Voice, Twilio Video, and Twilio Flex, a cloud-based contact center solution, catering to a diverse range of industries such as healthcare, finance, and e-commerce.
How the Company Makes MoneyTwilio generates revenue primarily through a usage-based model, where customers pay for the communication services they use via its APIs. Key revenue streams include fees for SMS and voice calls, as well as charges for video and authentication services. Twilio also offers monthly subscription services for its Flex platform and other products, which provide businesses with advanced capabilities for managing customer interactions. Significant partnerships with companies like Salesforce and AWS enhance Twilio's offerings and expand its market reach, contributing to its earnings. Additionally, the company benefits from a growing demand for cloud-based communication solutions, driven by digital transformation trends across various industries.

Twilio Key Performance Indicators (KPIs)

Any
Any
Active Customers
Active Customers
Tracks the number of customers actively using Twilio’s services, reflecting market penetration, customer retention, and potential for future revenue growth.
Chart InsightsTwilio's active customer base has shown consistent growth, with a notable acceleration in 2025, reaching 349,000 by June. This upward trend suggests successful customer acquisition strategies and possibly increased demand for Twilio's communication solutions. The absence of earnings call commentary leaves open questions about potential challenges or strategic shifts, but the data indicates strong momentum in expanding their customer footprint.
Data provided by:Main Street Data

Twilio Earnings Call Summary

Earnings Call Date:Aug 07, 2025
(Q2-2025)
|
% Change Since: -17.50%|
Next Earnings Date:Oct 30, 2025
Earnings Call Sentiment Positive
Twilio's earnings call highlights a strong quarter with record revenue, significant growth in messaging and voice, and successful strategic initiatives, including a partnership with Microsoft. However, the company faced challenges with gross margin decline and flat segment revenue. Overall, the positive aspects of growth and strategic progress outweigh the lowlights.
Q2-2025 Updates
Positive Updates
Strong Revenue Growth
Twilio reported record revenue of $1.228 billion for Q2 2025, up 13% year-over-year on both reported and organic bases.
Record Non-GAAP Income and Free Cash Flow
The company achieved record non-GAAP income from operations of $221 million and free cash flow of $263 million.
Accelerating Messaging and Voice Growth
Twilio delivered its fourth consecutive quarter of accelerating messaging growth and double-digit voice growth, with messaging revenue mix up by 260 basis points year-over-year.
Increase in Large Deals
The number of large deals closed over $500,000 increased 57% year-over-year.
Successful SIGNAL Conference
Nearly 1,000 attendees gathered for the SIGNAL conference, showcasing new products and innovations, including ConversationRelay and conversational intelligence.
Partnership with Microsoft
Announced a multiyear strategic partnership with Microsoft, aimed at building the future of conversational AI.
Positive Customer Feedback
Twilio received high praise for its ability to bring more ROI to businesses, with customers increasingly adopting its infrastructure for customer interactions.
Negative Updates
Gross Margin Decline
Non-GAAP gross margin declined to 50.7%, down 260 basis points year-over-year, primarily due to the increased messaging mix and FX impacts.
Flat Segment Revenue
Segment revenue was reported at $75 million, showing no growth year-over-year.
Challenges with Carrier Fees
The increase in Verizon's A2P messaging fees contributed $6 million in incremental pass-through, impacting margins.
Company Guidance
During the Twilio Second Quarter 2025 Earnings Conference Call, the company reported a strong performance with revenue exceeding $1.2 billion, marking a 13% year-over-year increase. Twilio achieved a record non-GAAP income from operations of $221 million and a free cash flow of $263 million. The communications segment saw a 14% growth with notable increases in messaging and voice services, alongside a dollar-based net expansion rate of 108%. The company highlighted successful initiatives, including a strategic partnership with Microsoft to enhance conversational AI capabilities. New product offerings such as ConversationRelay and advancements in RCS messaging were emphasized, contributing to increased customer adoption and engagement. Twilio raised its full-year organic revenue growth guidance to 9-10% and reported revenue growth to 10-11%, with expectations to stabilize gross margins through pricing strategies and cost optimizations.

Twilio Financial Statement Overview

Summary
Twilio demonstrates a strong growth trajectory with improving financial health. Revenue growth and positive cash flow trends are significant strengths. However, persistent net losses affect profitability metrics, and while the balance sheet is robust, achieving consistent profitability is key for future success.
Income Statement
65
Positive
Twilio has shown a positive revenue growth rate, improving from $4.15 billion in 2023 to $4.58 billion TTM 2025, indicating a healthy growth trajectory. Gross profit margin is solid at around 50% TTM, but the company is still grappling with net losses, as reflected in the negative net profit margins. EBIT margin has turned positive TTM, highlighting operational improvements. However, the consistent net losses over the years pose a risk to profitability.
Balance Sheet
70
Positive
The company's balance sheet is robust, with a strong equity ratio of over 80% TTM, indicating low leverage and high financial stability. The debt-to-equity ratio is low, reflecting prudent financial management. Return on equity remains negative due to ongoing net losses, which is a concern. However, the substantial stockholder equity suggests resilience.
Cash Flow
72
Positive
Twilio's cash flow situation is improving, with a positive free cash flow growth rate TTM. The operating cash flow to net income ratio is strong, indicating efficient cash generation relative to net losses. Free cash flow to net income ratio is also positive, suggesting effective capital management. The trend towards positive cash flows is promising, but historical negative cash flows highlight past challenges.
BreakdownTTMDec 2024Dec 2023Dec 2022Dec 2021Dec 2020
Income Statement
Total Revenue4.73B4.46B4.15B3.83B2.84B1.76B
Gross Profit2.36B2.28B2.04B1.81B1.39B915.66M
EBITDA274.49M165.55M-100.34M-751.82M-649.76M-321.48M
Net Income20.24M-109.40M-1.02B-1.26B-949.90M-490.98M
Balance Sheet
Total Assets9.85B9.87B11.61B12.56B13.00B9.49B
Cash, Cash Equivalents and Short-Term Investments2.54B2.38B4.01B4.16B5.36B3.04B
Total Debt1.10B1.11B1.16B1.24B1.29B607.23M
Total Liabilities1.80B1.91B1.88B2.01B1.97B1.03B
Stockholders Equity8.04B7.95B9.73B10.56B11.03B8.45B
Cash Flow
Free Cash Flow724.39M657.46M363.52M-334.55M-148.21M-26.48M
Operating Cash Flow780.90M716.24M414.75M-254.37M-58.19M32.65M
Investing Cash Flow779.33M1.37B228.60M-616.45M-2.49B-845.86M
Financing Cash Flow-1.35B-2.31B-643.61M45.01M3.10B1.49B

Twilio Technical Analysis

Technical Analysis Sentiment
Negative
Last Price100.97
Price Trends
50DMA
118.47
Negative
100DMA
110.73
Negative
200DMA
111.62
Negative
Market Momentum
MACD
-6.04
Positive
RSI
37.59
Neutral
STOCH
49.53
Neutral
Evaluating momentum and price trends is crucial in stock analysis to make informed investment decisions. For TWLO, the sentiment is Negative. The current price of 100.97 is below the 20-day moving average (MA) of 114.10, below the 50-day MA of 118.47, and below the 200-day MA of 111.62, indicating a bearish trend. The MACD of -6.04 indicates Positive momentum. The RSI at 37.59 is Neutral, neither overbought nor oversold. The STOCH value of 49.53 is Neutral, not indicating any strong overbought or oversold conditions. Overall, these indicators collectively point to a Negative sentiment for TWLO.

Twilio Risk Analysis

Twilio disclosed 50 risk factors in its most recent earnings report. Twilio reported the most risks in the "Finance & Corporate" category.
Finance & Corporate - Financial and accounting risks. Risks related to the execution of corporate activity and strategy
Latest Risks Added 0 New Risks

Twilio Peers Comparison

Overall Rating
UnderperformOutperform
Sector (61)
Financial Indicators
Name
Overall Rating
Market Cap
P/E Ratio
ROE
Dividend Yield
Revenue Growth
EPS Growth
78
Outperform
$1.45B20.118.57%4.94%29.62%-19.65%
75
Outperform
$23.95B12.6848.08%17.00%901.05%
70
Outperform
$1.95B14.0320.13%5.37%13.08%
68
Neutral
$9.11B18.64-865.98%1.03%-0.60%-11.05%
61
Neutral
$15.85B836.950.24%11.56%
61
Neutral
$35.38B6.84-10.82%1.97%8.74%-8.28%
59
Neutral
$12.13B-26.42%13.18%54.39%
* Technology Sector Average
Performance Comparison
Ticker
Company Name
Price
Change
% Change
TWLO
Twilio
100.97
40.21
66.18%
YELP
Yelp
31.22
-3.74
-10.70%
SNAP
Snap
7.05
-2.38
-25.24%
OPRA
Opera
16.04
0.50
3.22%
PINS
Pinterest
34.87
2.53
7.82%
MTCH
Match Group
36.79
0.13
0.35%

Twilio Corporate Events

Executive/Board ChangesShareholder MeetingsBusiness Operations and Strategy
Twilio Approves Key Governance Amendments at Annual Meeting
Positive
Jun 11, 2025

On June 10, 2025, Twilio Inc. held its Annual Meeting of Stockholders where several key amendments to the company’s Certificate of Incorporation were approved. These included declassifying the board of directors, eliminating supermajority voting provisions, and removing inoperative provisions. Additionally, the stockholders elected three directors, ratified the appointment of KPMG LLP as the independent auditor, and approved executive compensation. These changes are expected to streamline governance and enhance shareholder influence, potentially impacting Twilio’s operational efficiency and market positioning.

Glossary
BuyA stock rated as a "Buy" is expected to perform better than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock is likely to deliver higher returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
HoldA stock rated as a "Hold" is expected to perform in line with the overall market or a specific benchmark. This rating indicates that the stock is neither particularly compelling nor unfavorable for investment. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
SellA stock rated as a "Sell" is expected to perform worse than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock may deliver lower returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.

Disclaimer

This AI Analyst Stock Report is automatically generated by our AI systems using advanced algorithms and publicly available financial, technical, and market data. While the information provided aims to be accurate and insightful, it is intended for informational purposes only and should not be considered financial advice. Any content created by an AI (Artificial Intelligence) system may contain inaccuracies and/or contain errors. Investing in stocks carries inherent risks, and past performance is not indicative of future results. This report does not account for your personal financial circumstances, objectives, or risk tolerance. Always conduct your own research or consult with a qualified financial advisor before making investment decisions. The analysis and recommendations provided are based on historical and current data and may not fully reflect future market conditions or unexpected developments. Neither the creators of this report nor its affiliated entities guarantee the accuracy, completeness, or reliability of the information presented. Use this report at your own discretion and risk.Date of analysis: Aug 19, 2025