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8x8 Inc (EGHT)
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8X8 (EGHT) AI Stock Analysis

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EGHT

8X8

(NASDAQ:EGHT)

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Neutral 48 (OpenAI - 4o)
Rating:48Neutral
Price Target:
$2.00
▲(5.26% Upside)
8X8's overall stock score reflects strong revenue growth and innovation in AI, but is weighed down by financial instability, high leverage, and profitability challenges. Technical indicators and valuation metrics further contribute to a cautious outlook.
Positive Factors
Revenue Growth
Consistent revenue growth indicates strong demand for 8X8's services, suggesting a robust market position and effective business model.
AI and Innovation
AI integration enhances product offerings, potentially increasing customer retention and attracting new clients, supporting long-term growth.
Debt Reduction
Significant debt reduction improves financial stability and flexibility, allowing for potential reinvestment in growth initiatives.
Negative Factors
High Leverage
High leverage poses financial risks, limiting the company's ability to invest in growth and increasing vulnerability to economic downturns.
Profitability Challenges
Ongoing profitability issues indicate operational inefficiencies, which could hinder long-term financial health and shareholder returns.
Gross Margin Decline
Declining gross margins could pressure profitability, impacting the company's ability to sustain competitive pricing and invest in innovation.

8X8 (EGHT) vs. SPDR S&P 500 ETF (SPY)

8X8 Business Overview & Revenue Model

Company Description8x8, Inc. provides voice, video, chat, contact center, and enterprise-class application programmable interface (API) Software-as-a-Service solutions for small and mid-size businesses, mid-market and larger enterprises, government agencies, and other organizations worldwide. The company offers unified communications, team collaboration, video conferencing, contact center, data and analytics, communication APIs, and other services. It provides 8x8 Work, a self-contained end-to-end united communications solution that delivers enterprise voice with public switched telephone network connectivity, video meetings, and unified messaging, as well as direct messages, public and private team messaging rooms, and short and multimedia services; 8x8 Contact Center, a multi-channel cloud-based contact center solution; and 8x8 CPaaS, a set of global communications Platform-as-a-Service. The company also offers and X1 through X4 and X5 through X8, which provide enterprise-grade voice, unified communications, and video meetings and team collaboration, and contact center solutions. It markets its services to end users through search engine marketing and optimization, third-party lead generation sources, industry conferences, trade shows, Webinars, and digital advertising channels, as well as direct sales organization. The company was incorporated in 1987 and is headquartered in Campbell, California.
How the Company Makes Money8X8 generates revenue primarily through subscription-based models for its cloud communication services. The company offers various plans for its VoIP, video conferencing, and messaging services, which are billed monthly or annually. Key revenue streams include recurring subscription fees from businesses utilizing its UCaaS and CCaaS solutions, as well as additional charges for premium features and services. 8X8 also benefits from partnerships with technology providers and channel partners, expanding its market reach and customer base. The company's emphasis on customer retention and upselling additional services further contributes to its earnings.

8X8 Earnings Call Summary

Earnings Call Date:Nov 04, 2025
(Q2-2026)
|
% Change Since: |
Next Earnings Date:Feb 04, 2026
Earnings Call Sentiment Neutral
The earnings call highlighted positive aspects such as revenue growth, AI innovation, and significant debt reduction. However, it also addressed challenges like the decline in gross margin, potential revenue decline in Q3, and pricing pressures in the U.S. market. Overall, the positive developments in AI and usage revenue are balanced with the financial and market challenges.
Q2-2026 Updates
Positive Updates
Revenue Growth
Q2 marked the second consecutive quarter of year-over-year revenue growth. Total revenue was $184.1 million, and service revenue was $179.1 million, both exceeding the high end of guidance by roughly $4 million. Service revenue grew nearly 6% year-over-year, excluding revenue from Fuze customers.
AI and Innovation
8x8 is embedding AI throughout its platform, including real-time call summarization and AI-powered transcription. The company launched 8x8 Workforce Management for free, marking their first product-led growth launch, and plans to add more applications to the 8x8 App Store.
Usage Revenue Surge
Usage revenue, which includes CPaaS communication API, saw another record performance, totaling approximately 19% of service revenue compared to 13% in Q2 '25.
Debt Reduction
The company continues to allocate capital to debt reduction. They reduced their debt principal by $224 million or 41% since August 2022 peak debt of $548 million.
Negative Updates
Gross Margin Decline
Gross margin was 65.7%, down sequentially due to the mix shift toward usage revenue, which carries a lower margin profile.
U.S. Market Challenges
The U.S. business is not performing as well as the international business, with price compression and competition affecting performance.
Potential Revenue Decline
Revenue guidance for Q3 reflects a sequential decline due to record usage revenue in Q2 and the ongoing wind down of Fuze-related revenue.
Pricing Pressure
There is pricing pressure in the market, particularly from competitors, affecting renewals and potentially impacting revenue.
Company Guidance
During the 8x8 Inc. Second Quarter 2026 Earnings Conference Call, the company provided updated guidance for fiscal Q3 and the full fiscal year 2026. For Q3, 8x8 anticipates service revenue between $172 million and $177 million, with total revenue expected to be between $177 million and $182 million. Gross margins are projected to range from 64% to 66%, while operating margins are forecasted between 9% and 10%. The company expects fully diluted non-GAAP earnings per share to be in the range of $0.08 to $0.09, with cash flow from operations estimated between $10 million and $14 million. For the full fiscal year 2026, service revenue is anticipated between $692 million and $706 million, with total revenue ranging from $712 million to $726 million. Gross margins are expected to be between 65% and 66%, and operating margins are projected to be between 8.5% and 9.5%. The company expects non-GAAP earnings per share to be in the range of $0.31 to $0.33, with cash flow from operations estimated between $38 million and $42 million. These projections reflect a cautious approach given potential variability in usage-based revenue and the ongoing wind-down of Fuze-related revenue.

8X8 Financial Statement Overview

Summary
8X8 shows strong revenue growth but struggles with profitability and financial stability. High leverage and low margins indicate financial risk, despite efficient cash flow management.
Income Statement
45
Neutral
8X8's income statement shows a mixed performance. The company has achieved a positive revenue growth rate of 43.1% in the TTM, indicating strong sales momentum. However, the net profit margin remains negative at -0.82%, reflecting ongoing profitability challenges. The gross profit margin is healthy at 66.67%, but the EBIT and EBITDA margins are relatively low at 1.51% and 2.41%, respectively, suggesting limited operational efficiency.
Balance Sheet
40
Negative
The balance sheet reveals a high debt-to-equity ratio of 2.06, indicating significant leverage and potential financial risk. The return on equity is negative at -17.95%, highlighting profitability issues. The equity ratio stands at 19.85%, suggesting a moderate level of equity financing. Overall, the balance sheet reflects financial instability and a need for improved capital structure management.
Cash Flow
50
Neutral
Cash flow analysis shows a decline in free cash flow growth by -4.69% in the TTM, indicating potential cash generation issues. However, the operating cash flow to net income ratio is positive at 0.29, suggesting some ability to convert earnings into cash. The free cash flow to net income ratio is strong at 0.91, indicating efficient cash flow management relative to net income.
BreakdownTTMDec 2025Dec 2024Dec 2023Dec 2022Dec 2021
Income Statement
Total Revenue718.65M715.07M728.71M728.71M638.13M532.34M
Gross Profit482.02M485.27M503.80M503.80M390.57M302.19M
EBITDA45.82M44.01M23.06M23.06M-102.68M-100.91M
Net Income-11.01M-27.21M-67.59M-67.59M-175.38M-165.59M
Balance Sheet
Total Assets683.18M683.18M755.98M841.81M910.27M678.41M
Cash, Cash Equivalents and Short-Term Investments88.05M88.05M117.31M137.63M136.05M152.87M
Total Debt410.26M410.26M477.63M568.87M537.46M403.83M
Total Liabilities560.97M560.97M654.02M741.90M727.90M517.90M
Stockholders Equity122.20M122.20M101.96M99.91M182.37M160.50M
Cash Flow
Free Cash Flow61.32M50.09M62.05M33.90M10.17M-49.31M
Operating Cash Flow72.18M63.55M78.98M48.79M34.68M-14.07M
Investing Cash Flow-16.66M-16.42M8.55M6.05M-159.98M-36.32M
Financing Cash Flow-101.27M-75.11M-83.41M-37.78M105.42M13.19M

8X8 Technical Analysis

Technical Analysis Sentiment
Negative
Last Price1.90
Price Trends
50DMA
1.98
Negative
100DMA
1.98
Negative
200DMA
2.00
Negative
Market Momentum
MACD
-0.02
Positive
RSI
48.43
Neutral
STOCH
13.50
Positive
Evaluating momentum and price trends is crucial in stock analysis to make informed investment decisions. For EGHT, the sentiment is Negative. The current price of 1.9 is below the 20-day moving average (MA) of 1.92, below the 50-day MA of 1.98, and below the 200-day MA of 2.00, indicating a bearish trend. The MACD of -0.02 indicates Positive momentum. The RSI at 48.43 is Neutral, neither overbought nor oversold. The STOCH value of 13.50 is Positive, not indicating any strong overbought or oversold conditions. Overall, these indicators collectively point to a Negative sentiment for EGHT.

8X8 Risk Analysis

8X8 disclosed 41 risk factors in its most recent earnings report. 8X8 reported the most risks in the "Finance & Corporate" category.
Finance & Corporate - Financial and accounting risks. Risks related to the execution of corporate activity and strategy
Latest Risks Added 0 New Risks

8X8 Peers Comparison

Overall Rating
UnderperformOutperform
Sector (61)
Financial Indicators
Name
Overall Rating
Market Cap
P/E Ratio
ROE
Dividend Yield
Revenue Growth
EPS Growth
71
Outperform
$2.95B29.896.51%1.47%1077.70%
66
Neutral
$692.71M102.506.53%3.62%-20.45%
63
Neutral
$2.36B192.865.45%
61
Neutral
$37.18B12.37-10.20%1.83%8.50%-7.62%
50
Neutral
$460.14M>-0.01%9.72%
48
Neutral
$263.42M-4.88%0.25%92.10%
* Technology Sector Average
Performance Comparison
Ticker
Company Name
Price
Change
% Change
EGHT
8X8
1.90
-1.28
-40.25%
RNG
RingCentral
27.29
-11.70
-30.01%
DOMO
Domo
11.16
1.72
18.22%
GTM
ZoomInfo Technologies
9.47
-1.39
-12.80%
NUKK
Nukkleus
4.32
2.65
158.68%
VTEX
VTEX
3.81
-2.68
-41.29%

8X8 Corporate Events

8×8 Inc. Balances Growth and Challenges in Earnings Call
Nov 6, 2025

The recent earnings call for 8×8 Inc. presented a mixed sentiment, balancing optimism with caution. The company showcased positive strides in revenue growth, AI innovation, and significant debt reduction. However, challenges such as a decline in gross margin, potential revenue decline in Q3, and pricing pressures in the U.S. market were also acknowledged. The overall sentiment reflects a company navigating both opportunities and hurdles.

8×8, Inc. Reports Revenue Growth and Platform Innovation
Nov 5, 2025

8×8, Inc. is a global provider of business communication solutions, specializing in integrated platforms for customer experience, including contact center, unified communication, and CPaaS solutions. The company leverages AI to enhance operational efficiency and customer engagement.

8×8 Inc. Earnings Call: Growth Amid Challenges
Aug 7, 2025

The recent earnings call for 8×8 Inc. painted a picture of cautious optimism. The company highlighted a return to growth, buoyed by strong performance in CPaaS solutions and effective debt reduction strategies. However, challenges such as a decline in gross margin, foreign exchange impacts, and lower operating margin guidance were also noted, indicating a mixed outlook moving forward.

Glossary
BuyA stock rated as a "Buy" is expected to perform better than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock is likely to deliver higher returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
HoldA stock rated as a "Hold" is expected to perform in line with the overall market or a specific benchmark. This rating indicates that the stock is neither particularly compelling nor unfavorable for investment. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
SellA stock rated as a "Sell" is expected to perform worse than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock may deliver lower returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.

Disclaimer

This AI Analyst Stock Report is automatically generated by our AI systems using advanced algorithms and publicly available financial, technical, and market data. While the information provided aims to be accurate and insightful, it is intended for informational purposes only and should not be considered financial advice. Any content created by an AI (Artificial Intelligence) system may contain inaccuracies and/or contain errors. Investing in stocks carries inherent risks, and past performance is not indicative of future results. This report does not account for your personal financial circumstances, objectives, or risk tolerance. Always conduct your own research or consult with a qualified financial advisor before making investment decisions. The analysis and recommendations provided are based on historical and current data and may not fully reflect future market conditions or unexpected developments. Neither the creators of this report nor its affiliated entities guarantee the accuracy, completeness, or reliability of the information presented. Use this report at your own discretion and risk.Date of analysis: Nov 07, 2025