Return to Growth and GAAP Profitability
8x8 delivered its fourth consecutive quarter of year-over-year revenue growth and reported its first GAAP profitable full fiscal year since 2015, demonstrating improved execution and operating discipline.
Quarterly Revenue and Service Revenue
Q4 total revenue was $185.2M with service revenue of $180.2M, representing approximately 4.65% year-over-year growth.
Rapid Expansion of Usage-Based Revenue
Usage-based revenue (CPaaS communications APIs, AI solutions, digital channels, telecom usage) grew more than 70% year-over-year and comprised ~23% of service revenue in Q4, up from ~14% a year ago (a +9 percentage point increase).
Strong Gross Profit and Margin
Gross profit was approximately $118.9M in Q4 with a gross margin of 64.2%; gross profit was ~$2M above the midpoint of Q4 guidance.
Operating Income and Margin Outperformance
Operating income was $19.8M in Q4, yielding a 10.7% operating margin — well above the high end of guidance — with operating expenses down 5% year-over-year for the quarter (full fiscal year operating expenses down ~3%).
Net Income, EPS, and Cash Flow Beats
Net income was $16.6M and fully diluted non-GAAP EPS was $0.11 (beating the high end of guidance by $0.03). Cash flow from operations was $14.4M for the quarter, significantly above guidance.
Balance Sheet Strengthening and Debt Reduction
Cash and cash equivalents were $93.3M at quarter end (up ~$6.4M sequentially). Principal debt outstanding declined to ~$323.9M in Q4 and a $14.5M principal payment in April reduced the balance to ~$309.4M entering FY Q1 27 — a ~43% reduction from the August 2022 peak of $548M.
Lower Interest Expense
Trailing 12-month cash interest paid fell approximately 51% from fiscal 2024 to fiscal 2026 (from ~$35.6M to ~$17.3M), reducing leveraging costs materially.
Product and Platform Milestones
Launched GA of 8x8 Engage (extending CX beyond contact center) and introduced AI Studio (native agentic AI for voice and digital agents), expanded analytics, authentication, CRM integrations, and orchestration capabilities.
Strategic Partnerships, Acquisitions, and Customer Wins
Expanded partner ecosystem (Synflow AI, Maven Labs, CallRoute), and secured notable customer wins including a U.S. insurance company (full UCaaS/CCaaS replacement), a multi-location healthcare org (omnichannel patient communications), a UK automotive retailer (UC + contact center), and a Philippine bank (authentication/fraud prevention).
Forward Guidance Emphasizes Profitability and Cash Flow
Fiscal Q1 27 guidance: service revenue $175–180M, total revenue $180–185M, gross margin 63.5–64.5%, operating margin 8.5–9.5%, EPS $0.08–0.09, cash flow $10–12M. Fiscal 27 full-year guidance: service revenue $707–727M, total revenue $727–747M, gross margin 62.5–63.5%, operating margin 9–10%, EPS $0.33–0.38, and cash flow $45–52M.