AI IntegrationTwilio is positioned as a structural beneficiary of the emerging AI technology stack, with opportunities in CX orchestration by combining multichannel communications with proprietary contextual data.
Growth PotentialTwilio is set to provide the necessary communications building blocks, creating an attractive growth opportunity both near- and medium-term.
Market PositionTwilio remains the industry leader in CPaaS with an estimated 30% market share, and the CPaaS market is becoming inherently more attractive.