Customer LoyaltyThe Perks loyalty membership has grown to over 1.9 million members, surpassing its target.
Operational EfficiencyDrive-thru speed of service continued to improve as Portillo’s works to recapture pre-pandemic levels, with a visual queuing system successfully driving speed improvements.
Technological AdvancementsKiosks have bolstered comps since being fully deployed, with adoption rates approaching 30% of walk-in traffic and a 15% lift in average ticket.