Drive-thru EfficiencyPortillo’s has continued to make progress on speeding up drive-thru times, which currently stand at about 5 minutes 30 seconds following a renewed emphasis on employee training and optimized staffing.
Kiosk ImplementationKiosks have bolstered comps since being fully deployed, with adoption rates approaching 30% of walk-in traffic and a 15% lift in average ticket.
Loyalty ProgramPortillo’s new app-less loyalty program is expected to drive improved frequency following a shift to more targeted text-based offers.