Competitive PressureThe competitive market, particularly from large public vendors, may challenge Freshworks' durable growth prospects in its core end markets.
Market ChallengesFreshworks shares have been on a steady downward slide as the company grapples with significant challenges in the SMB market, particularly in the Customer Experience Management segment, where growth has slowed.
Workforce ReductionThere is an expectation of near-term disruption with a 13% reduction in workforce, changes in go-to-market strategies, and lowered revenue estimates.