Freshworks (FRSH) AI Stock Analysis

• Market Cap: $4.27B
• Dividend Yield: N/A
• Average Volume (3M): 3.15M
• Price to Earnings (P/E): ―
• Beta (1Y): 1.54
• Revenue Growth: 20.46%
• EPS Growth: 39.37%
• Country: US
• Employees: 4,400
• Sector: Technology
• Sector Strength: 86
• Industry: Software - Application
• EPS (TTM): 0.18
• Shares Outstanding: 241,553,180
• 10 Day Avg. Volume: 4,796,090
• 30 Day Avg. Volume: 3,145,767
• PEG Ratio: -2.53
• Price to Book (P/B): 3.95
• Price to Sales (P/S): 0.00
• P/FCF Ratio: 24.55
• Enterprise Value/Market Cap: 0.82
• Enterprise Value/Revenue: 1.25
• Enterprise Value/Gross Profit: 5.54
• Enterprise Value/Ebitda: -6.90
• 1Y Price Target: $20.36
• Price Target Upside: 42.78% Upside
• Rating Consensus: Moderate Buy
• Number of Analyst Covering: 12

• Rating: 73 Outperform
• Price Target: $16.00 ▲(12.20%Upside)

Freshworks' overall stock score is primarily driven by its strong financial performance and positive earnings call highlights, including robust revenue growth and strategic initiatives in AI. However, technical analysis suggests mild bearish trends, and valuation metrics reflect profitability challenges. The absence of dividend yield and negative P/E ratio also weigh on the score.

Positive Factors

Customer Growth

The company has been demonstrating good business momentum, adding over 2,000 customers in Q4, compared to around 600 per quarter earlier in the year.

Financial Performance

Freshworks reported solid Q1 results, as revenue topped the high-end of guidance by more than $3M (+19% growth), operating margins improved by 10-points year-over-year, and calculated billings grew by 17%.

Product Innovation

Freshworks introduced AI Agent Studio, a no-code tool that makes AI deployment accessible to non-technical users, enhancing its usability.

Negative Factors

Market Risks

Recession risks and inflationary pressures both in the U.S. and abroad could negatively impact Freshworks results.

Freshworks Business Overview & Revenue Model

Company Description

Freshworks Inc. (FRSH) is a global software company that provides innovative customer engagement solutions to businesses of all sizes. The company is headquartered in San Mateo, California, and operates in the enterprise software sector. Freshworks offers a suite of software products designed to improve customer engagement, including Freshdesk, Freshservice, Freshsales, and several other tools that simplify customer support, IT service management, CRM, and sales management.

How the Company Makes Money

Freshworks generates revenue primarily through a subscription-based model for its cloud-based software solutions. The company's key revenue streams include subscription fees from its diverse product offerings, which cater to customer support, IT service management, sales, and marketing automation. Freshworks' products are typically offered as Software-as-a-Service (SaaS), with customers paying recurring fees for access to the platform. The company leverages a freemium model, where basic features are available for free, and advanced features are offered through paid tiers. Additionally, Freshworks benefits from strategic partnerships and integrations with other technology providers, enhancing its value proposition and expanding its customer base. The company also invests in expanding its global presence, targeting small and medium-sized businesses as well as larger enterprises, which contributes to its earnings growth.

Freshworks Financial Statement Overview

Summary

Freshworks demonstrates strong revenue growth and robust gross margins, which are key strengths in its financial performance. The balance sheet is stable with minimal leverage, but consistent net losses highlight ongoing profitability challenges. Solid cash flow management supports long-term growth initiatives, but achieving net profitability remains crucial for future financial strength.

Income Statement

Freshworks has shown strong revenue growth with a TTM increase from $720.42M to $751.55M, translating to a growth rate of 4.32%. The gross profit margin is robust at 84.42% for TTM, indicative of efficient cost management. However, the company has yet to achieve profitability, with negative net profit and EBIT margins at -9.76% and -15.55% respectively. The EBITDA margin, though negative, shows an improving trend.

Balance Sheet

The balance sheet reflects stability with a low debt-to-equity ratio of 0.03, suggesting low financial leverage. The equity ratio stands at 68.90%, showing a strong equity base. However, consistent net losses impact return on equity, which remains negative at -6.91% TTM, indicating challenges in generating shareholder returns.

Cash Flow

Freshworks displays solid cash flow metrics, with a significant increase in free cash flow to $167.07M TTM, a growth of 10.32% from the previous year. The operating cash flow to net income ratio is impressive at -2.43, reflecting robust cash generation relative to net losses. The company maintains a healthy free cash flow to net income ratio of -2.28, signaling efficient cash utilization despite ongoing profitability challenges.

Breakdown	Dec 2024	Dec 2023	Dec 2022	Dec 2021	Dec 2020
Income Statement
Total Revenue	720.42M	596.43M	498.00M	371.02M	249.66M
Gross Profit	607.09M	493.06M	402.23M	292.99M	197.17M
EBITDA	-109.53M	-158.03M	-221.87M	-194.03M	-44.94M
Net Income	-95.37M	-137.44M	-232.13M	-192.00M	-57.29M
Balance Sheet
Total Assets	1.61B	1.46B	1.38B	1.48B	367.42M
Cash, Cash Equivalents and Short-Term Investments	1.07B	1.19B	1.15B	1.32B	238.12M
Total Debt	38.29M	29.49M	34.95M	0.00	0.00
Total Liabilities	473.96M	384.51M	328.40M	244.77M	3.06B
Stockholders Equity	1.14B	1.07B	1.05B	1.24B	-2.70B
Cash Flow
Free Cash Flow	151.47M	77.84M	-14.77M	2.34M	21.77M
Operating Cash Flow	160.65M	86.18M	-2.52M	11.46M	32.53M
Investing Cash Flow	38.80M	158.50M	-284.83M	-420.30M	-11.43M
Financing Cash Flow	-67.26M	-60.62M	-156.35M	1.06B	-1.91M

Freshworks Technical Analysis

• Technical Analysis Sentiment: Negative
• Last Price: 14.26
• 50DMA: Negative
• 100DMA: Negative
• 200DMA: Negative
• MACD: Positive
• RSI: Neutral
• STOCH: Neutral

Evaluating momentum and price trends is crucial in stock analysis to make informed investment decisions. For FRSH, the sentiment is Negative. The current price of 14.26 is below the 20-day moving average (MA) of 14.65, below the 50-day MA of 14.98, and below the 200-day MA of 15.12, indicating a bearish trend. The MACD of -0.16 indicates Positive momentum. The RSI at 43.94 is Neutral, neither overbought nor oversold. The STOCH value of 53.75 is Neutral, not indicating any strong overbought or oversold conditions. Overall, these indicators collectively point to a Negative sentiment for FRSH.

Freshworks Peers Comparison

Name	Overall Rating	Market Cap	P/E Ratio	ROE	Dividend Yield	Revenue Growth	EPS Growth
FRSH	73 Outperform	$4.27B	―	-6.85%	―	20.46%	39.37%
BILL	69 Neutral	$4.79B	482.28	0.97%	―	14.52%	―
ASAN	64 Neutral	$3.56B	―	-83.36%	―	9.84%	13.74%
Sector *	63 Neutral	$34.55B	5.25	-11.40%	1.91%	5.47%	-20.39%
GRND	62 Neutral	$3.76B	―	-63.52%	―	30.08%	-196.62%
WK	59 Neutral	$3.77B	―	99.24%	―	17.36%	32.19%
KC	59 Neutral	$4.42B	―	-33.09%	―	13.85%	3.47%

Freshworks Corporate Events

Freshworks Holds Virtual Annual Stockholders Meeting

On June 5, 2025, Freshworks Inc. held its Annual Meeting of Stockholders virtually, where key proposals were voted upon. The stockholders elected Class I directors Johanna Flower, Randy Gottfried, and Barry Padgett to serve until the 2028 Annual Meeting. Additionally, Deloitte & Touche LLP was ratified as the independent registered public accounting firm for the fiscal year ending December 31, 2025.

The most recent analyst rating on (FRSH) stock is a Buy with a $22.00 price target. To see the full list of analyst forecasts on Freshworks stock, see the FRSH Stock Forecast page.