Adoption ChallengesAI adoptions remain relatively early within the install base and it will likely take multiple quarters for these products to translate into meaningful improvement in total revenue growth rates.
GenAI ConcernsConcerns over GenAI and its impacts to the customer service and support market holistically linger, which has been an overhang for FRSH shares given approximately 45% of its ARR is derived from CX.
Revenue GrowthTotal revenue growth continues to decelerate 2pts sequentially, with CX growth of 8% marking the softest growth rate in over a year and total NRR of 105% ticked 1pt lower sequentially.