AI Product AdoptionBroadening Freddy and GenAI product set is driving expanding customer adoption and early monetization that could diversify revenue sources and reduce disruption risk to core offerings.
Channel PartnershipsMaturing partner channel and clear partner roadmap alignment extend go-to-market reach and can accelerate penetration into mid-market and early upmarket accounts.
Upmarket ExpansionStrategic focus on moving up-market and increased adoption of the service management product creates opportunities for larger, higher-value contracts and deeper platform adoption.