Revenue Beat and Growth
Q1 total revenue $1.24B, up 5.5% year-over-year (4.6% in constant currency), $14M above the high end of guidance; company raised full-year FY27 revenue guidance to $5.08–5.09B (midpoint +4.4% YoY).
Enterprise Strength and Upmarket Momentum
Enterprise revenue grew 7.2% YoY and represented 61% of total revenue (up 1 point YoY); customers >$100k TTM grew 8% YoY and now comprise 33% of revenue (up 1 point).
AI Product Adoption and Monetization
Paid MAUs for AI Companion grew 184% YoY; My Notes reached >1.5M monthly active users within 4 months of launch; early adoption of AI Companion 3.0 and paid AI features are driving expansion and upsell (multiple large customers expanded to custom AI Companion).
Customer Wins & Platform Expansion
Multiple large, strategic enterprise wins and displacements (e.g., government contractor, Baptist Health, Chelsea FC, Caliber Collision, Renza, MongoDB, Raymond James) demonstrating multiproduct expansion across Workplace, Phone, Contact Center and ZVA; many top deals displaced legacy vendors.
Contact Center & CX Momentum
Zoom Customer Experience (ZCX) showed high double-digit growth in Q1 with paid AI in 9 of the top 10 ZCX deals; company highlighted new CX SKUs (CX Insights, AI Expert Assist 3.0, workforce mgmt enhancements) and expanding ZVA use cases.
Strong Profitability and Cash Generation
Non-GAAP gross margin 79.9% (+70 bps YoY); non-GAAP operating income $509M (+9% YoY) with operating margin 41.1% (+130 bps YoY); non-GAAP diluted EPS $1.55 (+$0.12 YoY) and $0.13 above guidance.
Balance Sheet & Cash Flow Strength
Deferred revenue $1.49B (+5% YoY); RPO ~ $4.3B (+11% YoY, noncurrent RPO +19%); operating cash flow $522M (+7% YoY, 42.1% margin); free cash flow $500M (+8% YoY, 40.4% margin); cash and marketable securities $7.7B.
Share Repurchases & Capital Return
Repurchased 4.2M shares for $362M in Q1 (total 40.4M shares for $3.1B to date); Board authorized an incremental $1B share repurchase, reinforcing capital return posture.
Product & Developer Platform Progress
Launched Zoom AI Services in March (including Scribe API), leveraging Zoom’s speech recognition strength with early adopters (e.g., BPO InflexionCX); demonstrating a path to expose core AI tech to customers and developers.