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Western Union (WU)
NYSE:WU

Western Union (WU) AI Stock Analysis

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WU

Western Union

(NYSE:WU)

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Neutral 64 (OpenAI - 5.2)
Rating:64Neutral
Price Target:
$10.00
▲(6.84% Upside)
Action:ReiteratedDate:02/21/26
The score is driven primarily by mixed financial performance (strong cash generation but declining revenue and lower 2025 earnings) and a constructive-but-risk-aware earnings outlook. Valuation meaningfully supports the score due to a very low P/E and high dividend yield, while technicals are neutral-to-weak and add limited support.
Positive Factors
Strong cash generation
Consistent positive operating cash flow and multi-year FCF conversion >100% indicate durable internal funding for dividends, buybacks, M&A and capex. Strong cash generation bolsters financial flexibility and reduces reliance on external financing over the next 2–6 months.
Digital & consumer-services momentum
Sustained digital adoption and rapid consumer-services growth diversify revenue away from retail remittances, improving unit economics and customer engagement. A larger digital mix supports lower marginal costs and durable revenue streams as distribution shifts over time.
Scale in distribution & partnerships
Large, exclusive retail relationships expand owned distribution and provide predictable incremental revenue as rollout completes. Strengthened agent network and strategic partnerships support customer reach and reduce customer-acquisition costs sustainably.
Negative Factors
Multi-year revenue decline
A multi-year top-line decline signals structural demand compression in core retail corridors; even with margin discipline, persistent revenue erosion limits operating leverage and long-term EPS growth unless new channels scale quickly.
Policy and tax uncertainty
New remittance taxation and broader policy uncertainty pose structural downside to cross‑border flows and pricing. Changes to tax or immigration policy can reduce volumes or shift corridors, creating durable headwinds for core remittance revenue and product mix.
Integration & regulatory execution risk
Pending regulatory approvals and delayed synergy realization raise execution risk and postpone expected accretion. Combined with elevated capex and refinancing needs, integration uncertainty can pressure near-term margins and cash deployment priorities.

Western Union (WU) vs. SPDR S&P 500 ETF (SPY)

Western Union Business Overview & Revenue Model

Company DescriptionThe Western Union Company provides money movement and payment services worldwide. The company operates in two segments, Consumer-to-Consumer and Business Solutions. The Consumer-to-Consumer segment facilitates money transfers between two consumers, primarily through a network of third-party agents and sub-agents; and offers international cross-border transfers and intra-country transfers, as well as money transfer transactions through websites and mobile devices. The Business Solutions segment provides payment and foreign exchange solutions, primarily cross-border and cross-currency transactions for small and medium size enterprises, other organizations, and individuals; and foreign currency forward and option contracts. It also offers bill payment services that facilitates payments from consumers to businesses and other organizations, as well as offers money order and other services. The company was founded in 1851 and is headquartered in Denver, Colorado.
How the Company Makes MoneyWestern Union generates revenue primarily through transaction fees and foreign exchange commissions. When customers send money, they pay a fee based on the amount transferred, the destination, and the chosen delivery method. Additionally, WU earns money from the spread between the exchange rates it offers customers and the rates it receives from financial markets. Key revenue streams include money transfers, digital payments, and business solutions. Partnerships with various financial institutions, retailers, and agents enhance WU's distribution network, allowing it to reach a broader customer base and increase transaction volume, which in turn boosts revenue.

Western Union Earnings Call Summary

Earnings Call Date:Feb 20, 2026
(Q4-2025)
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% Change Since: |
Next Earnings Date:Apr 29, 2026
Earnings Call Sentiment Positive
The call presented a mix of durable positive trends (strong consumer services growth, accelerating branded digital transactions, improved margins and cash generation, major retail agent wins, and progress on digital-wallets and digital-asset initiatives) alongside persistent industry headwinds in core retail remittances—especially in The Americas and U.S. to Mexico corridor—near-term policy uncertainty from the U.S. remittance tax, and some pressure from higher interest expense and elevated CapEx. Management delivered solid operational discipline and a constructive 2026 outlook (6%–9% revenue growth inclusive of Intermex and $1.75–$1.85 adjusted EPS) while acknowledging areas that require continued focus (customer acquisition outside the Middle East, retail stabilization, and integration/regulatory work for Intermex).
Q4-2025 Updates
Positive Updates
Revenue and Guidance
Q4 GAAP revenue of $1,000,000,000; full-year GAAP revenue of $4,100,000,000. 2026 adjusted revenue outlook of 6%–9% growth inclusive of Intermex (expected to close in Q2).
Earnings and Margins
Q4 adjusted EPS $0.45 versus $0.40 a year ago. Full-year adjusted EPS $1.75 (top end of guidance). Adjusted operating margin improved to 20% for the year (from 19% prior year) and 20% in Q4 (vs 17% prior-year quarter).
Consumer Services Momentum
Consumer services contributed 14% of total revenue in Q4. Q4 adjusted revenue for consumer services up 26%; full-year consumer services adjusted revenue grew ~30%. Travel money business scaled from near-zero to over $100,000,000 and is expected to approach $150,000,000 in revenue.
Branded Digital Growth
Branded digital transactions increased 13% in Q4 and adjusted revenue increased 6% in Q4. Full year branded digital: adjusted revenue +6% and transactions +12%. Digital now represents over 40% of the principal sent globally.
Operational and Capital Returns
Cost discipline delivered results (top end of earnings guidance despite revenue headwinds). Returned over $500,000,000 to shareholders in 2025 ($305,000,000 dividends, $225,000,000 buybacks). Adjusted free cash flow conversion >100% for the past three years.
Strong Cash Flow and Balance Sheet
Operating cash flow $544,000,000 vs $406,000,000 prior year (included ~$220,000,000 cash taxes). Cash and cash equivalents $1,200,000,000; debt $2,900,000,000; gross leverage ~2.9x, net ~1.6x—positioned for capital returns and M&A.
Agent/Distribution Wins
Won major exclusive/strategic retail relationships: Deutsche Post re-sign, exclusive five-year Canada Post contract (5,600 locations), Vallarta Markets (California), and renewed exclusivity with Kroger. Management expects ~ $100,000,000 incremental annual retail revenue when fully ramped.
Digital Wallet & Prepaid Adoption
Vigo Money Wallet (U.S.) onboarded >30,000 customers with thousands of weekly active users; Brazil wallet ~20,000 onboarded with ~5% of inbound transfers redirected; Argentina wallet ~17% of inbound remittances into wallet. >1,000 agent locations selling prepaid cards; linkage: ~30% of card transactions are WU transfers and ~60% of newly loaded cards used to send WU remittances.
Digital Asset & Payments Innovation
Minted first USD payment token (USDPT) and completed pilot movements between treasury and agents; on track for market offering by mid-year. Partnership initiatives (RAIN & Visa) targeting initial stable-card launches in a dozen+ countries in 2026.
Negative Updates
Top-Line Pressure and Q4 Revenue Decline
Q4 adjusted revenue declined 5% year-over-year. Full-year adjusted revenue (ex-Iraq) down ~2%, and adjusted revenue came in below prior outlook due to ongoing industry disruption and retail headwinds.
Consumer Money Transfer Weakness
Full-year CMT adjusted revenue (ex-Iraq) down 6% and transactions down 1%. Q4 CMT adjusted revenue declined 9% and transactions declined 2%, driven by softness in retail and migration-related impacts.
The Americas / U.S. to Mexico Corridor Challenges
Retail business in The Americas faced continued headwinds; notable weakness in U.S. to Mexico and other corridors (Mexico, Venezuela, Ecuador, Nicaragua, Colombia) remain in decline, though some quarter-over-quarter improvement was noted.
Remittance Tax & Policy Uncertainty
U.S. remittance tax went into effect Jan 1; while no material impact seen in first six weeks, management continues to monitor for potential effects on volumes and product mix.
Customer Acquisition and Competitive Pressure
Management noted flattening of customer acquisition trends outside the Middle East; increased competitive intensity (promotions, aggressive new-customer offers) is making acquisition more challenging.
Higher Interest Expense and Elevated CapEx
Adjusted EPS benefits were partially offset by higher interest expense; 2026 outlook expects higher interest expense due to refinancing of maturing notes. CapEx rose to $151,000,000 in 2025 (up 15%) and is expected to remain elevated in 2026.
Integration & Regulatory Hurdles for Intermex
Intermex acquisition expected to close in Q2 but remains subject to final regulatory approvals in certain states and one country. Some accretion/synergy timing has shifted (original $0.10/share full-year view is now more likely realized into 2027).
Company Guidance
For 2026 the company guided to adjusted revenue growth of 6%–9% (inclusive of Intermex) and adjusted EPS of $1.75–$1.85, assuming no material change in macro conditions; the outlook assumes an Intermex close in Q2, roughly $100 million of stock repurchases for the year, and higher interest expense as notes maturing in Q1 are refinanced (previous yield ~1.35%), with management expecting EPS to accelerate through the year as travel‑money seasonality, integration synergies and operational efficiency benefits ramp. Management also reiterated consumer‑services should grow double‑digit (travel money expected to approach ~$150 million of revenue), recent agent wins should add at least ~$100 million of incremental annual retail revenue when fully ramped, and capex—$151 million in 2025 (up 15%)—is expected to remain elevated in 2026; balance‑sheet context: cash $1.2 billion, debt $2.9 billion, leverage ~2.9x gross / 1.6x net.

Western Union Financial Statement Overview

Summary
Cash generation is a key strength (consistently positive operating/free cash flow with solid conversion), but fundamentals are mixed due to a multi-year revenue decline and a meaningful 2025 earnings step-down versus 2024. Balance-sheet signals are also mixed given differing leverage context between statements and the latest call.
Income Statement
58
Neutral
Revenue has been in a multi-year decline (down from ~$5.07B in 2021 to ~$4.05B in 2025), signaling ongoing top-line pressure. Profitability remains solid for the industry, with gross margin holding in the high-30% range and 2025 net margin still healthy (~12%), but earnings were meaningfully lower in 2025 versus 2024 (net income down from ~$934M to ~$500M). Overall: durable margins, but weakening growth and profit trajectory weigh on the score.
Balance Sheet
55
Neutral
Leverage was a key risk historically, with very high debt relative to equity in 2020–2023 and still elevated in 2024 (debt-to-equity ~3.2x). 2025 shows total debt at zero with a debt-to-equity of 0.0x, which—if sustainable—materially strengthens the balance sheet and lowers financial risk. The main offset is that equity remains relatively modest (~$958M) versus the asset base (~$8.3B), so balance-sheet resilience is improved but not yet overwhelmingly strong based on equity depth.
Cash Flow
72
Positive
Cash generation is a clear strength: operating cash flow and free cash flow are consistently positive across the period, and 2025 free cash flow rose to ~$393M (positive growth) while remaining well-supported by operations. Free cash flow covered a large portion of 2025 earnings (~72%), indicating decent earnings quality. The main weakness is volatility over time (free cash flow growth swings between strong positives and notable declines in prior years), but overall cash conversion and consistency are favorable.
BreakdownDec 2025Dec 2024Dec 2023Dec 2022Dec 2021
Income Statement
Total Revenue4.04B4.21B4.36B4.48B5.07B
Gross Profit1.16B1.59B1.69B1.85B2.17B
EBITDA934.30M917.50M1.03B1.29B1.25B
Net Income499.60M934.20M626.00M910.60M805.80M
Balance Sheet
Total Assets8.31B8.37B8.20B8.50B8.82B
Cash, Cash Equivalents and Short-Term Investments1.23B1.47B1.27B1.29B1.21B
Total Debt0.003.13B2.67B2.78B3.01B
Total Liabilities7.35B7.40B7.72B8.02B8.47B
Stockholders Equity957.80M968.90M479.00M477.80M355.60M
Cash Flow
Free Cash Flow392.90M368.90M635.30M373.40M830.70M
Operating Cash Flow543.70M406.30M783.10M581.60M1.05B
Investing Cash Flow-230.30M-16.30M-140.80M525.50M192.00M
Financing Cash Flow-782.60M-69.30M-896.80M-1.18B-1.27B

Western Union Technical Analysis

Technical Analysis Sentiment
Neutral
Last Price9.36
Price Trends
50DMA
9.49
Negative
100DMA
8.96
Positive
200DMA
8.57
Positive
Market Momentum
MACD
-0.02
Positive
RSI
45.87
Neutral
STOCH
31.06
Neutral
Evaluating momentum and price trends is crucial in stock analysis to make informed investment decisions. For WU, the sentiment is Neutral. The current price of 9.36 is below the 20-day moving average (MA) of 9.62, below the 50-day MA of 9.49, and above the 200-day MA of 8.57, indicating a neutral trend. The MACD of -0.02 indicates Positive momentum. The RSI at 45.87 is Neutral, neither overbought nor oversold. The STOCH value of 31.06 is Neutral, not indicating any strong overbought or oversold conditions. Overall, these indicators collectively point to a Neutral sentiment for WU.

Western Union Risk Analysis

Western Union disclosed 30 risk factors in its most recent earnings report. Western Union reported the most risks in the "Legal & Regulatory" category.
Finance & Corporate - Financial and accounting risks. Risks related to the execution of corporate activity and strategy
Latest Risks Added 0 New Risks

Western Union Peers Comparison

Overall Rating
UnderperformOutperform
Sector (68)
Financial Indicators
Name
Overall Rating
Market Cap
P/E Ratio
ROE
Dividend Yield
Revenue Growth
EPS Growth
70
Outperform
$37.52B12.6311.39%2.72%7.10%12.75%
68
Neutral
$24.60B7.4221.30%1.34%-6.38%19.65%
68
Neutral
$6.47B8.2523.76%6.07%9.51%29.38%
68
Neutral
$18.00B11.429.92%3.81%9.73%1.22%
64
Neutral
$2.93B6.0451.86%10.18%-2.51%17.47%
63
Neutral
$43.29B8.1525.73%4.50%19.71%
63
Neutral
$23.80B49.115.66%22.40%215.81%
* Financial Sector Average
Performance Comparison
Ticker
Company Name
Price
Change
% Change
WU
Western Union
9.36
-0.33
-3.41%
IX
Orix
35.39
14.78
71.71%
SYF
Synchrony Financial
70.77
12.11
20.64%
PYPL
PayPal Holdings
47.02
-24.86
-34.59%
OMF
OneMain Holdings
55.21
6.02
12.25%
SOFI
SoFi
18.66
4.19
28.96%

Western Union Corporate Events

Business Operations and StrategyPrivate Placements and Financing
Western Union Secures New $800 Million Term Loan Facility
Positive
Jan 9, 2026

On January 9, 2026, Western Union entered into an unsecured delayed draw term loan credit agreement providing access to an $800 million term loan facility with a syndicate of international banks, which allows the company to draw funds from the closing date through July 8, 2026 and potentially increase total commitments up to $1 billion, subject to additional lender commitments. The proceeds may be used for general corporate purposes, including debt refinancing and permitted acquisitions, and the facility includes customary financial and operational covenants—such as limits on asset sales, liens, subsidiary indebtedness and dividend restrictions, plus an interest coverage ratio requirement—with interest and ticking fees set on a ratings-based sliding scale and a final maturity three years after the initial funding date, reinforcing Western Union’s balance-sheet flexibility and funding options.

The most recent analyst rating on (WU) stock is a Sell with a $10.00 price target. To see the full list of analyst forecasts on Western Union stock, see the WU Stock Forecast page.

Glossary
BuyA stock rated as a "Buy" is expected to perform better than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock is likely to deliver higher returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
HoldA stock rated as a "Hold" is expected to perform in line with the overall market or a specific benchmark. This rating indicates that the stock is neither particularly compelling nor unfavorable for investment. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
SellA stock rated as a "Sell" is expected to perform worse than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock may deliver lower returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.

Disclaimer

This AI Analyst Stock Report is automatically generated by our AI systems using advanced algorithms and publicly available financial, technical, and market data. While the information provided aims to be accurate and insightful, it is intended for informational purposes only and should not be considered financial advice. Any content created by an AI (Artificial Intelligence) system may contain inaccuracies and/or contain errors. Investing in stocks carries inherent risks, and past performance is not indicative of future results. This report does not account for your personal financial circumstances, objectives, or risk tolerance. Always conduct your own research or consult with a qualified financial advisor before making investment decisions. The analysis and recommendations provided are based on historical and current data and may not fully reflect future market conditions or unexpected developments. Neither the creators of this report nor its affiliated entities guarantee the accuracy, completeness, or reliability of the information presented. Use this report at your own discretion and risk.Date of analysis: Feb 21, 2026