| Breakdown | TTM | Dec 2024 | Dec 2023 | Dec 2022 | Dec 2021 | Dec 2020 |
|---|---|---|---|---|---|---|
Income Statement | ||||||
| Total Revenue | 2.88B | 2.74B | 2.38B | 2.18B | 1.92B | 1.65B |
| Gross Profit | 1.93B | 1.83B | 1.61B | 1.50B | 1.30B | 1.09B |
| EBITDA | 815.65M | 754.14M | 628.76M | 525.59M | 440.48M | 436.63M |
| Net Income | 561.06M | 442.59M | 338.30M | 265.94M | 199.22M | 196.35M |
Balance Sheet | ||||||
| Total Assets | 5.15B | 5.30B | 5.12B | 4.85B | 4.71B | 4.23B |
| Cash, Cash Equivalents and Short-Term Investments | 455.89M | 1.62B | 1.41B | 1.57B | 1.42B | 1.46B |
| Total Debt | 86.85M | 563.60M | 782.97M | 777.46M | 925.91M | 795.89M |
| Total Liabilities | 1.29B | 1.69B | 1.76B | 1.80B | 1.87B | 1.64B |
| Stockholders Equity | 3.86B | 3.59B | 3.34B | 3.04B | 2.83B | 2.56B |
Cash Flow | ||||||
| Free Cash Flow | 711.62M | 732.87M | 477.25M | 397.82M | 394.61M | 417.02M |
| Operating Cash Flow | 786.41M | 832.64M | 561.43M | 479.71M | 461.82M | 480.31M |
| Investing Cash Flow | -153.69M | -397.40M | -293.58M | -152.35M | -261.50M | -465.07M |
| Financing Cash Flow | -877.48M | -456.60M | -290.27M | -164.50M | -261.82M | 196.84M |
Name | Overall Rating | Market Cap | P/E Ratio | ROE | Dividend Yield | Revenue Growth | EPS Growth |
|---|---|---|---|---|---|---|---|
71 Outperform | $6.46B | 11.85 | 15.23% | ― | 9.46% | 34.09% | |
69 Neutral | $9.22B | 36.81 | 51.96% | 0.17% | 17.00% | 120.21% | |
66 Neutral | $7.36B | 118.24 | 5.81% | ― | 28.62% | 186.67% | |
62 Neutral | $5.44B | 69.44 | 32.87% | ― | 22.02% | -55.25% | |
61 Neutral | $37.18B | 12.37 | -10.20% | 1.83% | 8.50% | -7.62% | |
61 Neutral | $7.37B | ― | -12.84% | ― | 16.98% | -265.85% | |
60 Neutral | $6.77B | ― | -0.63% | ― | 28.97% | 98.96% |
NICE Ltd. reported a 13% year-over-year increase in cloud revenue for the third quarter of 2025, with total revenues reaching $732 million, marking a 6% rise from the previous year. The company also completed the acquisition of Cognigy, a leader in conversational and agentic AI, which contributed to a 49% increase in AI annual recurring revenue. This strategic move, along with the integration of Cognigy, positions NICE at the forefront of the AI transformation in customer experience, as reflected in their raised full-year revenue guidance.
In October 2025, NICE Ltd. announced significant advancements in customer experience (CX) AI adoption, highlighting successful implementations by global brands such as PayPal, Fairstone, and Bamboo Insurance. These organizations have leveraged NICE’s CX AI technology to reduce wait times, improve service quality, and enhance customer and employee experiences. Notably, during Customer Service Week, NICE celebrated these achievements, emphasizing the transformative impact of their AI solutions in setting new standards for service excellence across industries.
NICE Ltd. has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) for the eleventh consecutive year, achieving the highest rating for its Ability to Execute and Completeness of Vision. This recognition is attributed to its CXone Mpower AI platform, which integrates workflow automation, self-service, and AI-powered agent assistance into a scalable ecosystem, enhancing customer experiences. Additionally, NICE announced a partnership with PGA Tour star JJ Spaun as a brand ambassador and appointed Jeff Comstock as President of CX Product & Technology in September 2025.
NICE Ltd. announced an extension of its partnership with RingCentral, Inc., a leader in AI-powered business communications, on August 5, 2025. The renewed collaboration focuses on strengthening integrated AI-powered UCaaS and CCaaS solutions to enhance customer engagement. This partnership, which has been in place since 2015, aims to transform customer and employee experiences by leveraging AI technology. The extension is expected to re-energize the channel partner ecosystem and continue the successful integration of their solutions, benefiting enterprise customers and enhancing the companies’ positions as leaders in their respective fields.
On September 8, 2025, NICE Ltd. announced the completion of its acquisition of Cognigy, a leader in enterprise-grade conversational AI. This acquisition aims to enhance NICE’s AI capabilities by integrating Cognigy’s conversational AI with NICE’s CXone Mpower platform, thereby transforming customer experiences across various touchpoints. The merger of these two AI leaders is expected to accelerate AI adoption in customer experience and provide organizations with more intelligent and seamless customer interactions. This strategic move is anticipated to strengthen NICE’s market position and expand its reach in delivering AI-first customer experiences.