Met Full-Year Targets with Strong Financial Results
Full year 2025 total revenue of $2.945B, up 8% year-over-year; full year cloud revenue up 13% YoY (12% excluding Cognigy); delivered non-GAAP EPS of $12.30 at the high end of guidance; free cash flow margin of 21% exceeded guidance.
Quarterly Revenue and Cloud Momentum
Q4 2025 total revenue $786M, up 9% YoY; cloud revenue $608M, up 14% YoY (12% excl Cognigy) and representing 77% of total revenue; cloud backlog grew 25% including Cognigy (22% excluding Cognigy); trailing 12-month cloud net revenue retention 109%.
Rapid AI Adoption and ARR Growth
AI ARR increased 66% YoY to $328M, representing 13% of cloud revenue; record growth in new AI logos (300% YoY) and record number of seven-figure ACV CXone deals (100% included AI); product momentum includes Cognigy integration roadmap and Cognigy Simulator launch.
Strategic Acquisition and Product Positioning
Completed acquisition of Cognigy (financed with cash on hand); positioned NiCE as a combined AI-native CX platform (market leadership claims and analyst recognition for Cognigy and CXone); Cognigy expected to be accretive within 18 months.
International Expansion Acceleration
International revenue grew 16% for 2025 with acceleration to 29% in Q4; EMEA grew 38% YoY (32% on a constant currency basis) and APAC grew 11% YoY; landed largest international deal and international revenue is now majority cloud.
Robust Profitability and Capital Returns
Q4 gross margin of 69.3% and operating margin of 31%; Q4 EPS $3.24, up 7% YoY; repurchased $489M of stock in 2025 (32% YoY), representing ~79% of free cash flow; fully repaid $460M of debt and are now debt-free.
Prudent Liquidity and Shareholder Actions
Ended 2025 with $417M cash and short-term investments, established a new $300M revolving credit facility, and Board authorized a new $600M share repurchase program (bringing remaining authorization to ~ $1B).
Forward Guidance Reflects Reacceleration
2026 guidance: total revenue $3.17B–$3.19B (≈8% growth at midpoint); cloud revenue growth expected 14.5%–15% (with Cognigy ~200 bps contribution); full-year 2026 fully diluted EPS guidance $10.85–$11.05; Q1 2026 revenue guidance $755M–$765M (≈8.5% YoY midpoint).