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Salesforce (CRM)
NYSE:CRM
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Salesforce (CRM) AI Stock Analysis

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CRM

Salesforce

(NYSE:CRM)

Rating:73Outperform
Price Target:
$272.00
▲(8.73% Upside)
Salesforce's strong financial performance and positive earnings call sentiment are the primary drivers of its stock score. While technical analysis indicates bearish momentum, the company's strategic initiatives and robust cash flow position it well for future growth. The high P/E ratio suggests a premium valuation, but the company's growth prospects and operational efficiencies support its current market position.
Positive Factors
AI and Innovation
Salesforce is well positioned to participate in the gen AI trend with a strong cloud portfolio and new innovations.
Growth and Expansion
The company is undertaking an aggressive account executive hiring spree this year to support growth.
Strategic Acquisitions
Salesforce announced a definitive agreement to acquire Informatica for ~$8 billion in cash to bolster its capabilities.
Negative Factors
Core Business Challenges
Pushing Agentforce is coming at the expense of the core business, with bottlenecks limiting efficiency gains promised by Salesforce.
Deal Engagement
A top 5 partner was more cautious, citing a significant decline in the volume of new deal engagements in 2Q along with smaller deal sizes.
Investor Sentiment
Investor sentiment for Salesforce has declined sharply due to decelerating organic growth and mounting competitor pressure.

Salesforce (CRM) vs. SPDR S&P 500 ETF (SPY)

Salesforce Business Overview & Revenue Model

Company DescriptionSalesforce, Inc. provides customer relationship management technology that brings companies and customers together worldwide. Its Customer 360 platform empowers its customers to work together to deliver connected experiences for their customers. The company's service offerings include Sales to store data, monitor leads and progress, forecast opportunities, gain insights through analytics and relationship intelligence, and deliver quotes, contracts, and invoices; and Service that enables companies to deliver trusted and highly personalized customer service and support at scale. Its service offerings also comprise flexible platform that enables companies of various sizes, locations, and industries to build business apps to bring them closer to their customers with drag-and-drop tools; online learning platform that allows anyone to learn in-demand Salesforce skills; and Slack, a system of engagement. In addition, the company's service offerings include Marketing offering that enables companies to plan, personalize, and optimize one-to-one customer marketing journeys; and Commerce offering, which empowers brands to unify the customer experience across mobile, web, social, and store commerce points. Further, its service offerings comprise Tableau, an end-to-end analytics solution serving various enterprise use cases; and MuleSoft, an integration offering that allows its customers to unlock data across their enterprise. The company provides its service offering for customers in financial services, healthcare and life sciences, manufacturing, and other industries. It also offers professional services; and in-person and online courses to certify its customers and partners on architecting, administering, deploying, and developing its service offerings. The company provides its services through direct sales; and consulting firms, systems integrators, and other partners. Salesforce, Inc. was incorporated in 1999 and is headquartered in San Francisco, California.
How the Company Makes MoneySalesforce generates revenue primarily through subscription fees for its cloud-based services. The company's revenue model is based on a Software as a Service (SaaS) approach, where customers pay for access to its various CRM solutions on a subscription basis, typically billed annually. Key revenue streams include individual product subscriptions, bundled packages, and add-on services. Additionally, Salesforce earns revenue from professional services, such as consulting, implementation, and training. The company has entered into significant partnerships with other tech firms, such as Google and Amazon Web Services, which enhance its offerings and contribute to customer acquisition. Furthermore, Salesforce's AppExchange marketplace allows third-party developers to create and sell applications that integrate with its platform, generating additional revenue through partner commissions.

Salesforce Key Performance Indicators (KPIs)

Any
Any
Total Performance Obligations
Total Performance Obligations
Shows the total value of contracted revenue yet to be recognized, indicating future revenue streams and the strength of Salesforce's sales pipeline.
Chart InsightsSalesforce's Total Performance Obligations have shown significant growth, particularly with a notable increase at the end of 2024. The latest earnings call highlights a robust 13% year-over-year growth in Remaining Performance Obligation, signaling strong renewal performance and customer commitment. Despite challenges in marketing and commerce, Salesforce's strategic moves, including the acquisition of Informatica, are expected to bolster its AI and data capabilities, potentially driving future growth. The company's raised revenue forecast and strong cash flow further underscore its positive outlook amidst geographic and segment-specific challenges.
Data provided by:Main Street Data

Salesforce Earnings Call Summary

Earnings Call Date:May 28, 2025
(Q1-2026)
|
% Change Since: |
Next Earnings Date:Sep 03, 2025
Earnings Call Sentiment Positive
The earnings call reflected a positive sentiment with strong financial results, strategic acquisitions, and significant growth in key areas like AgentForce and Data Cloud. However, there were some challenges in the marketing and commerce segments and potential delays in the Informatica acquisition. Overall, the company's performance and strategic direction indicate a strong position for future growth.
Q1-2026 Updates
Positive Updates
Strong Financial Performance
Salesforce delivered $9.83 billion in Q1 revenue, up 8% year over year, with a non-GAAP margin of 32.3% and $6.5 billion in operating cash flow. The company raised its fiscal year 2026 guidance by $400 million to $41.3 billion.
Successful Acquisition Strategy
Salesforce announced the acquisition of Informatica for $8 billion, expected to be accretive and nondilutive, enhancing its data cloud capabilities and AI transformation strategy.
AgentForce and Data Cloud Growth
AgentForce reached over 4,000 paid customers and exceeded $100 million in ARR. Data Cloud surpassed 22 trillion records, up 175% year over year, with AI and Data Cloud ARR growing over 120% year over year.
Expansion in Strategic Markets
Strong business growth in the UK, France, Canada, and Asia Pacific, particularly South Asia, with significant performance in small and medium businesses.
Negative Updates
Challenges in Marketing and Commerce
The marketing and commerce segments showed weakness, contributing to slower growth in the expiration base.
Potential Regulatory Delays for Informatica Acquisition
The closing of the Informatica acquisition is subject to regulatory approval and is expected to occur in early fiscal year 2027, which could delay realizing its full benefits.
Company Guidance
During the Salesforce First Quarter Fiscal 2026 Results Conference Call, the company provided several key financial and strategic metrics. Salesforce reported Q1 revenue of $9.83 billion, reflecting an 8% year-over-year increase, with subscription and support revenue growing by 9% in constant currency. The company achieved a non-GAAP operating margin of 32.3% and generated $6.5 billion in operating cash flow. Their remaining performance obligation (RPO) was $60.9 billion, up 13% year-over-year, while the current remaining performance obligation (CRPO) grew by 11% year-over-year in constant currency. Salesforce raised its fiscal year 2026 revenue guidance by $400 million to $41.3 billion at the high end. The company also highlighted its strategic acquisition of Informatica for $8 billion, expected to close by early fiscal year 2027, aiming to achieve accretion on non-GAAP operating margin, non-GAAP EPS, and free cash flow by year two post-close.

Salesforce Financial Statement Overview

Summary
Salesforce exhibits strong financial performance with robust revenue growth, profitability, and cash flow generation. The solid income statement, stable balance sheet, and efficient cash flow management reflect Salesforce's competitive position in the software industry.
Income Statement
85
Very Positive
Salesforce demonstrated robust revenue growth with a TTM increase of approximately 10% year-over-year. The company maintains strong profitability metrics, with a gross profit margin of 77.3% and a net profit margin of 16.1% for the TTM. The EBIT and EBITDA margins have also shown healthy levels at 19.3% and 29.5% respectively. Overall, Salesforce's income statement reflects strong revenue growth and profitability, positioning it well in the competitive software industry.
Balance Sheet
78
Positive
Salesforce's balance sheet shows a solid equity position with a debt-to-equity ratio of 0.19 and an equity ratio of 61.5% as of TTM. The company's return on equity stands at 10.2%, indicating effective use of shareholders' capital. The balance sheet reflects a stable financial structure, though the slight increase in total debt warrants monitoring.
Cash Flow
82
Very Positive
The company's cash flow performance is strong, with significant free cash flow growth of approximately 33% over the past year. The operating cash flow to net income ratio stands at 2.15, indicating strong cash generation relative to earnings. The free cash flow to net income ratio is 2.04, showcasing efficient conversion of earnings into cash. Overall, Salesforce exhibits healthy cash flow management with substantial free cash flow improvements.
BreakdownTTMDec 2025Dec 2024Dec 2023Dec 2022Dec 2021
Income Statement
Total Revenue38.59B37.90B34.86B31.35B26.49B21.25B
Gross Profit29.84B29.25B26.32B22.99B19.47B15.81B
EBITDA11.30B11.14B9.22B5.64B3.85B3.30B
Net Income6.21B6.20B4.14B208.00M1.44B4.07B
Balance Sheet
Total Assets98.61B102.93B99.82B98.85B95.21B66.30B
Cash, Cash Equivalents and Short-Term Investments17.41B14.03B14.19B12.51B10.54B11.97B
Total Debt11.37B11.39B12.59B14.09B13.98B6.28B
Total Liabilities37.94B41.76B40.18B40.49B37.08B24.81B
Stockholders Equity60.67B61.17B59.65B58.36B58.13B41.49B
Cash Flow
Free Cash Flow12.65B12.43B9.50B6.31B5.28B4.09B
Operating Cash Flow13.32B13.09B10.23B7.11B6.00B4.80B
Investing Cash Flow-2.08B-3.16B-1.33B-1.99B-14.54B-3.97B
Financing Cash Flow-10.24B-9.43B-7.48B-3.56B7.84B1.19B

Salesforce Technical Analysis

Technical Analysis Sentiment
Neutral
Last Price250.16
Price Trends
50DMA
257.40
Negative
100DMA
262.24
Negative
200DMA
290.80
Negative
Market Momentum
MACD
-3.16
Negative
RSI
50.88
Neutral
STOCH
85.19
Negative
Evaluating momentum and price trends is crucial in stock analysis to make informed investment decisions. For CRM, the sentiment is Neutral. The current price of 250.16 is above the 20-day moving average (MA) of 244.45, below the 50-day MA of 257.40, and below the 200-day MA of 290.80, indicating a neutral trend. The MACD of -3.16 indicates Negative momentum. The RSI at 50.88 is Neutral, neither overbought nor oversold. The STOCH value of 85.19 is Negative, not indicating any strong overbought or oversold conditions. Overall, these indicators collectively point to a Neutral sentiment for CRM.

Salesforce Risk Analysis

Salesforce disclosed 36 risk factors in its most recent earnings report. Salesforce reported the most risks in the "Finance & Corporate" category.
Finance & Corporate - Financial and accounting risks. Risks related to the execution of corporate activity and strategy
Latest Risks Added 0 New Risks

Salesforce Peers Comparison

Overall Rating
UnderperformOutperform
Sector (61)
Financial Indicators
Name
Overall Rating
Market Cap
P/E Ratio
ROE
Dividend Yield
Revenue Growth
EPS Growth
82
Outperform
$150.55B22.7052.25%10.69%40.10%
79
Outperform
$179.85B108.8316.95%21.12%43.91%
76
Outperform
$657.86B54.2285.36%0.76%8.38%16.96%
74
Outperform
$314.81B44.3115.34%0.96%10.95%161.61%
73
Outperform
$233.02B38.7710.31%0.65%7.97%14.85%
70
Outperform
$59.51B103.086.66%14.21%-62.56%
61
Neutral
$35.62B7.50-10.94%1.87%8.86%-10.27%
* Technology Sector Average
Performance Comparison
Ticker
Company Name
Price
Change
% Change
CRM
Salesforce
250.16
-5.35
-2.09%
ADBE
Adobe
356.35
-213.28
-37.44%
ORCL
Oracle
235.81
97.83
70.90%
SAP
SAP AG
275.11
57.70
26.54%
WDAY
Workday
229.71
-32.65
-12.44%
NOW
ServiceNow
887.98
56.71
6.82%

Salesforce Corporate Events

Executive/Board ChangesBusiness Operations and Strategy
Salesforce Appoints Amy Chang and David Kirk to Board
Positive
Jul 9, 2025

On July 9, 2025, Salesforce announced the appointment of Amy Chang and David Kirk to its Board of Directors. These appointments aim to enhance the board’s innovation leadership and technical expertise, particularly in the agentic AI era. Both Chang and Kirk bring significant experience in technology and AI, which is expected to support Salesforce’s strategy and governance, driving shareholder value and societal impact through innovation and sustainable growth.

Private Placements and FinancingM&A Transactions
Salesforce Secures Credit Agreements for Informatica Acquisition
Neutral
Jun 24, 2025

On June 20, 2025, Salesforce entered into two significant credit agreements to support its pending acquisition of Informatica Inc. The 364-Day Credit Agreement allows Salesforce to borrow up to $4 billion, while the Three-Year Credit Agreement permits borrowing up to $2 billion, both on an unsecured basis. These agreements aim to finance part of the acquisition costs and related expenses. The loans are contingent upon certain conditions and are expected to impact Salesforce’s financial operations and strategic positioning in the industry.

Shareholder MeetingsBusiness Operations and Strategy
Salesforce Stockholders Approve Equity Incentive Plan Amendment
Positive
Jun 9, 2025

At its 2025 Annual Meeting of Stockholders held on June 5, 2025, Salesforce, Inc. announced that its stockholders approved an amendment and restatement of the company’s 2013 Equity Incentive Plan. This amendment increases the number of shares reserved for issuance by an additional 34 million shares and extends the plan’s termination date to March 27, 2035. The meeting also included the election of directors, ratification of Ernst & Young LLP as the independent auditor for the fiscal year ending January 31, 2026, and an advisory vote on executive compensation. These decisions are expected to impact Salesforce’s operational strategies and shareholder value positively.

M&A TransactionsBusiness Operations and Strategy
Salesforce Announces Acquisition of Informatica for $8 Billion
Positive
May 27, 2025

On May 27, 2025, Salesforce announced its definitive agreement to acquire Informatica for approximately $8 billion. This acquisition aims to enhance Salesforce’s data foundation for deploying AI by integrating Informatica’s data management capabilities with Salesforce’s platform. The merger is expected to create a comprehensive data platform, strengthening Salesforce’s position in the enterprise data market and enabling more effective AI-driven business operations. The transaction is anticipated to close early in Salesforce’s fiscal year 2027, pending regulatory approvals, and is expected to bring financial benefits starting in the second year post-closing.

Glossary
BuyA stock rated as a "Buy" is expected to perform better than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock is likely to deliver higher returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
HoldA stock rated as a "Hold" is expected to perform in line with the overall market or a specific benchmark. This rating indicates that the stock is neither particularly compelling nor unfavorable for investment. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
SellA stock rated as a "Sell" is expected to perform worse than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock may deliver lower returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.

Disclaimer

This AI Analyst Stock Report is automatically generated by our AI systems using advanced algorithms and publicly available financial, technical, and market data. While the information provided aims to be accurate and insightful, it is intended for informational purposes only and should not be considered financial advice. Any content created by an AI (Artificial Intelligence) system may contain inaccuracies and/or contain errors. Investing in stocks carries inherent risks, and past performance is not indicative of future results. This report does not account for your personal financial circumstances, objectives, or risk tolerance. Always conduct your own research or consult with a qualified financial advisor before making investment decisions. The analysis and recommendations provided are based on historical and current data and may not fully reflect future market conditions or unexpected developments. Neither the creators of this report nor its affiliated entities guarantee the accuracy, completeness, or reliability of the information presented. Use this report at your own discretion and risk.Date of analysis: Aug 19, 2025