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Salesforce (CRM)
NYSE:CRM
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Salesforce (CRM) AI Stock Analysis

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CRM

Salesforce

(NYSE:CRM)

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Outperform 77 (OpenAI - 4o)
Rating:77Outperform
Price Target:
$286.00
▲(18.08% Upside)
Salesforce's overall stock score is driven by strong financial performance and positive earnings call sentiment, highlighting robust growth in AI and Data Cloud. The technical analysis suggests caution due to bearish momentum, while the high P/E ratio indicates a premium valuation. The company's strategic focus on innovation and market expansion supports its long-term growth prospects.
Positive Factors
AI and Data Cloud Growth
Salesforce's significant growth in AI and Data Cloud demonstrates its strategic focus on innovation and positions it well in the evolving tech landscape, ensuring long-term competitive advantage and market leadership.
Strong Financial Health
A strong balance sheet and profitability provide Salesforce with the financial stability needed to invest in growth opportunities and weather economic fluctuations, supporting sustainable long-term growth.
Strategic Partnerships
The partnership with Pearson to provide certification exams enhances Salesforce's ecosystem, potentially increasing customer loyalty and expanding its user base, contributing to sustained revenue growth.
Negative Factors
Moderating Revenue Growth
Slowing revenue growth could indicate market saturation or increased competition, potentially impacting Salesforce's ability to maintain its growth trajectory and market share over the long term.
Challenges in Specific Markets
Challenges in key international markets like the UK and Japan may hinder Salesforce's global expansion efforts, affecting its ability to capitalize on international growth opportunities.
Support Headcount Reduction
A significant reduction in support staff could impact service quality and customer satisfaction, potentially leading to customer attrition and affecting long-term revenue stability.

Salesforce (CRM) vs. SPDR S&P 500 ETF (SPY)

Salesforce Business Overview & Revenue Model

Company DescriptionSalesforce, Inc. provides customer relationship management technology that brings companies and customers together worldwide. Its Customer 360 platform empowers its customers to work together to deliver connected experiences for their customers. The company's service offerings include Sales to store data, monitor leads and progress, forecast opportunities, gain insights through analytics and relationship intelligence, and deliver quotes, contracts, and invoices; and Service that enables companies to deliver trusted and highly personalized customer service and support at scale. Its service offerings also comprise flexible platform that enables companies of various sizes, locations, and industries to build business apps to bring them closer to their customers with drag-and-drop tools; online learning platform that allows anyone to learn in-demand Salesforce skills; and Slack, a system of engagement. In addition, the company's service offerings include Marketing offering that enables companies to plan, personalize, and optimize one-to-one customer marketing journeys; and Commerce offering, which empowers brands to unify the customer experience across mobile, web, social, and store commerce points. Further, its service offerings comprise Tableau, an end-to-end analytics solution serving various enterprise use cases; and MuleSoft, an integration offering that allows its customers to unlock data across their enterprise. The company provides its service offering for customers in financial services, healthcare and life sciences, manufacturing, and other industries. It also offers professional services; and in-person and online courses to certify its customers and partners on architecting, administering, deploying, and developing its service offerings. The company provides its services through direct sales; and consulting firms, systems integrators, and other partners. Salesforce, Inc. was incorporated in 1999 and is headquartered in San Francisco, California.
How the Company Makes MoneySalesforce generates revenue primarily through subscription fees for its cloud-based services. The company's revenue model is based on a Software as a Service (SaaS) approach, where customers pay for access to its various CRM solutions on a subscription basis, typically billed annually. Key revenue streams include individual product subscriptions, bundled packages, and add-on services. Additionally, Salesforce earns revenue from professional services, such as consulting, implementation, and training. The company has entered into significant partnerships with other tech firms, such as Google and Amazon Web Services, which enhance its offerings and contribute to customer acquisition. Furthermore, Salesforce's AppExchange marketplace allows third-party developers to create and sell applications that integrate with its platform, generating additional revenue through partner commissions.

Salesforce Key Performance Indicators (KPIs)

Any
Any
Revenue by Segment
Revenue by Segment
Analyzes revenue from different business segments, highlighting which areas are driving growth and where Salesforce might be diversifying or consolidating.
Chart InsightsSalesforce's Services and Sales segments continue to show robust growth, underscoring their strategic focus on core offerings. However, Professional Services is experiencing stagnation, and Marketing and Commerce face growth challenges, as highlighted in the earnings call. The acquisition of Informatica is poised to bolster AI and data capabilities, potentially offsetting these challenges. Despite geographic constraints and sector-specific slowdowns, Salesforce's raised revenue forecast and strong cash flow signal confidence in sustained growth, with strategic acquisitions playing a key role in future performance.
Data provided by:Main Street Data

Salesforce Earnings Call Summary

Earnings Call Date:Sep 03, 2025
(Q2-2026)
|
% Change Since: |
Next Earnings Date:Nov 26, 2025
Earnings Call Sentiment Positive
Salesforce had a strong quarter with record-breaking revenue, significant growth in AI and Data Cloud, and strategic wins in both the public sector and IT service management. However, there were challenges in specific markets and product areas like marketing and commerce. The positive aspects, including strong financial performance and strategic growth initiatives, outweigh the lowlights.
Q2-2026 Updates
Positive Updates
Record Revenue and Growth
Salesforce reported Q2 revenue of $10.25 billion, up 10% year over year and 9% in constant currency. Non-GAAP operating margin was 34.3%, and CRPO reached $29.4 billion, up 11% year over year.
AI and Data Cloud Success
The AI and data product line grew 120% year over year. Data Cloud had a 140% year-over-year growth in customers and 326% growth in rows accessed by zero copy integration.
Strong New Bookings and Customer Expansion
Net new bookings from deals over $1 million grew 26% year over year. 40% of agent force new bookings came from existing customers expanding their investment.
Public Sector and ITSM Growth
Significant wins with the US Army and expansion in IT service management with the launch of the Agentic IT service platform.
Strategic Acquisitions and Capital Return
Salesforce closed acquisitions of Convergence AI, Bluebirds, and Y, and announced a $20 billion expansion of share repurchase authorization.
Negative Updates
Weakness in Specific Markets
Performance was constrained in the UK and Japan markets. Retail, consumer goods, and public sector remained measured.
Challenges in Marketing and Commerce
There was a noted weakness in marketing and commerce, with slower growth in exploration base.
Pressure on Support Headcount
Salesforce has reduced support headcount by 40%, which might indicate challenges in maintaining service levels without AI augmentation.
Company Guidance
During the Salesforce second quarter fiscal 2026 conference call, the company announced several key metrics showcasing its robust performance and future guidance. Salesforce reported Q2 revenue of $10.25 billion, marking a 10% year-over-year increase, with a 9% increase in constant currency. The company's non-GAAP operating margin stood strong at 34.3%, and its current remaining performance obligation (CRPO) reached $29.4 billion, up 11% year-over-year. Notably, Salesforce's AI and data product line experienced an impressive 120% year-over-year growth. The company raised its guidance for fiscal 2026, projecting revenue between $41.1 billion to $41.3 billion, with a non-GAAP operating margin of 34.1%. Additionally, Salesforce expects to achieve nearly $15 billion in operating cash flow, up significantly from previous quarters. The guidance reflects Salesforce's successful execution in its strategic priorities, particularly in AI and data cloud adoption, with the Data Cloud and AgentForce platforms being significant contributors, showing 120% annual growth in AI annual recurring revenue (ARR).

Salesforce Financial Statement Overview

Summary
Salesforce exhibits strong financial health with robust profitability and a solid balance sheet. The company has effectively managed its leverage and maintained strong cash flow metrics, although recent growth rates have moderated. Continued focus on revenue growth and cash flow management will be key to sustaining its financial performance.
Income Statement
85
Very Positive
Salesforce demonstrates strong profitability with a consistent increase in gross profit margin, reaching 77.6% in TTM. The net profit margin has improved significantly to 16.9% in TTM, indicating enhanced cost management and operational efficiency. Revenue growth has slowed to 2.36% in TTM, but the company maintains robust EBIT and EBITDA margins at 21.2% and 29.7%, respectively, showcasing solid operational performance.
Balance Sheet
78
Positive
The balance sheet reflects a healthy financial position with a low debt-to-equity ratio of 0.046 in TTM, indicating minimal leverage risk. Return on equity has improved to 11.0% in TTM, reflecting effective use of shareholder funds. The equity ratio remains strong, highlighting a stable capital structure. However, the slight decrease in total assets suggests a need for strategic asset management.
Cash Flow
80
Positive
Cash flow analysis reveals a slight decline in free cash flow growth, down by 1.19% in TTM, which could indicate potential cash management challenges. However, the operating cash flow to net income ratio of 0.58 and a free cash flow to net income ratio of 0.95 in TTM demonstrate strong cash generation relative to earnings, supporting liquidity and operational flexibility.
BreakdownTTMDec 2025Dec 2024Dec 2023Dec 2022Dec 2021
Income Statement
Total Revenue39.50B37.90B34.86B31.35B26.49B21.25B
Gross Profit30.67B29.25B26.32B22.99B19.47B15.81B
EBITDA11.73B11.14B9.22B5.64B3.85B3.30B
Net Income6.66B6.20B4.14B208.00M1.44B4.07B
Balance Sheet
Total Assets97.57B102.93B99.82B98.85B95.21B66.30B
Cash, Cash Equivalents and Short-Term Investments15.37B14.03B14.19B12.51B10.54B11.97B
Total Debt2.80B12.07B12.59B14.09B13.98B6.28B
Total Liabilities36.24B41.76B40.18B40.49B37.08B24.81B
Stockholders Equity61.33B61.17B59.65B58.36B58.13B41.49B
Cash Flow
Free Cash Flow12.50B12.43B9.50B6.31B5.28B4.09B
Operating Cash Flow13.17B13.09B10.23B7.11B6.00B4.80B
Investing Cash Flow-3.56B-3.16B-1.33B-1.99B-14.54B-3.97B
Financing Cash Flow-6.94B-9.43B-7.48B-3.56B7.84B1.19B

Salesforce Technical Analysis

Technical Analysis Sentiment
Negative
Last Price242.21
Price Trends
50DMA
251.30
Negative
100DMA
261.55
Negative
200DMA
284.55
Negative
Market Momentum
MACD
-2.25
Positive
RSI
44.67
Neutral
STOCH
26.69
Neutral
Evaluating momentum and price trends is crucial in stock analysis to make informed investment decisions. For CRM, the sentiment is Negative. The current price of 242.21 is below the 20-day moving average (MA) of 247.45, below the 50-day MA of 251.30, and below the 200-day MA of 284.55, indicating a bearish trend. The MACD of -2.25 indicates Positive momentum. The RSI at 44.67 is Neutral, neither overbought nor oversold. The STOCH value of 26.69 is Neutral, not indicating any strong overbought or oversold conditions. Overall, these indicators collectively point to a Negative sentiment for CRM.

Salesforce Risk Analysis

Salesforce disclosed 36 risk factors in its most recent earnings report. Salesforce reported the most risks in the "Finance & Corporate" category.
Finance & Corporate - Financial and accounting risks. Risks related to the execution of corporate activity and strategy
Latest Risks Added 0 New Risks

Salesforce Peers Comparison

Overall Rating
UnderperformOutperform
Sector (61)
Financial Indicators
Name
Overall Rating
Market Cap
P/E Ratio
ROE
Dividend Yield
Revenue Growth
EPS Growth
79
Outperform
153.59B22.5559.11%10.69%35.23%
78
Outperform
197.68B119.6215.19%21.12%43.91%
77
Outperform
$230.88B35.2211.20%0.68%8.33%19.69%
74
Outperform
300.16B41.586.88%1.01%10.95%161.61%
71
Outperform
856.52B70.9951.51%0.60%9.67%11.23%
71
Outperform
62.71B108.636.36%14.21%-62.56%
61
Neutral
$37.18B12.37-10.20%1.83%8.50%-7.62%
* Technology Sector Average
Performance Comparison
Ticker
Company Name
Price
Change
% Change
CRM
Salesforce
242.21
-22.18
-8.39%
ADBE
Adobe
362.07
-164.37
-31.22%
ORCL
Oracle
301.41
135.56
81.74%
SAP
SAP AG
261.42
33.89
14.89%
WDAY
Workday
234.88
-12.55
-5.07%
NOW
ServiceNow
950.37
31.12
3.39%
Glossary
BuyA stock rated as a "Buy" is expected to perform better than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock is likely to deliver higher returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
HoldA stock rated as a "Hold" is expected to perform in line with the overall market or a specific benchmark. This rating indicates that the stock is neither particularly compelling nor unfavorable for investment. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
SellA stock rated as a "Sell" is expected to perform worse than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock may deliver lower returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.

Disclaimer

This AI Analyst Stock Report is automatically generated by our AI systems using advanced algorithms and publicly available financial, technical, and market data. While the information provided aims to be accurate and insightful, it is intended for informational purposes only and should not be considered financial advice. Any content created by an AI (Artificial Intelligence) system may contain inaccuracies and/or contain errors. Investing in stocks carries inherent risks, and past performance is not indicative of future results. This report does not account for your personal financial circumstances, objectives, or risk tolerance. Always conduct your own research or consult with a qualified financial advisor before making investment decisions. The analysis and recommendations provided are based on historical and current data and may not fully reflect future market conditions or unexpected developments. Neither the creators of this report nor its affiliated entities guarantee the accuracy, completeness, or reliability of the information presented. Use this report at your own discretion and risk.Date of analysis: Sep 11, 2025