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TTEC Holdings
(NASDAQ:TTEC)
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Rating:45Neutral
Price Target:
$2.00
▼(-41.00% Downside)
Action:Reiterated
Date:06/19/26
The score is held down primarily by weak financial performance (sustained losses, declining revenue, and high leverage with a reduced equity buffer) and bearish technicals (below key moving averages with negative MACD). Offsetting factors include improving cash generation and a cautiously constructive earnings-call outlook with reiterated guidance, better retention/backlog indicators, and ongoing debt reduction efforts, though near-term results and leverage remain key risks.
Positive Factors
Improving cash generation
Consistent positive operating and free cash flow over 2025–2026 TTM provides durable internal funding to reduce net debt, support capex for digital/AI initiatives, and finance restructuring without sole reliance on external capital. This strengthens financial flexibility even as earnings recover.
Negative Factors
Very high leverage and eroded equity
A dramatically reduced equity base and near‑$1B debt create persistent refinancing, covenant and solvency risk. Elevated leverage constrains strategic optionality, raises interest and distress exposure during downturns, and limits willingness/ability to invest aggressively in growth initiatives.
Read all positive and negative factors
Positive Factors
Negative Factors
Improving cash generation
Consistent positive operating and free cash flow over 2025–2026 TTM provides durable internal funding to reduce net debt, support capex for digital/AI initiatives, and finance restructuring without sole reliance on external capital. This strengthens financial flexibility even as earnings recover.
Read all positive factors
TTEC Holdings (TTEC) vs. SPDR S&P 500 ETF (SPY)
Market Cap
$94.40M
Dividend YieldN/A
Average Volume (3M)573.53K
Price to Earnings (P/E)―
Beta (1Y)0.97
Revenue Growth-3.08%
EPS Growth37.75%
CountryUS
Employees50,000
SectorTechnology
Sector Strength88
IndustryInformation Technology Services
Share Statistics
EPS (TTM)-4.18
Shares Outstanding48,658,382
10 Day Avg. Volume633,690
30 Day Avg. Volume573,533
Financial Highlights & Ratios
PEG Ratio0.02
Price to Book (P/B)1.83
Price to Sales (P/S)0.08
P/FCF Ratio2.13
Enterprise Value/Market Cap10.56
Enterprise Value/Revenue0.48
Enterprise Value/Gross Profit2.43
Enterprise Value/Ebitda-43.50
Forecast
1Y Price Target
$4.00Price Target Upside17.99% Upside
Rating ConsensusModerate Buy
Number of Analyst Covering3
EPS Forecast (FY)1.17
Revenue Forecast (FY)$2.03B
TTEC Holdings Business Overview & Revenue Model
Company Description
TTEC Holdings, Inc. is a global leader in customer experience (CX) technology and services, dedicated to designing, building, and delivering advanced, digitally-enabled customer interactions for brands worldwide. The company operates through two m...
How the Company Makes Money
TTEC primarily makes money by contracting with enterprise clients to deliver outsourced customer experience services and related CX technology and consulting. A major revenue stream comes from operating CX delivery centers and remote-agent program...
TTEC Holdings Earnings Call Summary
Earnings Call Date:May 07, 2026
(Q1-2026)
| % Change Since: |
Next Earnings Date:Aug 06, 2026
Earnings Call Sentiment Neutral
The call presented a balanced picture: clear operational progress (AI product launches, platform adoption, improved retention, offshore mix and bookings momentum) and measurable cash/debt improvements, but also notable near-term financial headwinds (Q1 revenue and margin declines, EPS compression, timing-driven shortfalls, a higher tax rate and continued elevated leverage). Management reiterated full-year guidance and expects profitability and revenue to improve in the second half of 2026 as AI initiatives scale and rationalizations and offshore mix benefits are realized.Positive Updates
Revenue and EBITDA (Contexted)
Q1 2026 revenue was $496M. Adjusted EBITDA was $46M (9.2% of revenue). Management notes that a $3M receivable timing delay (public sector) suppressed Q1 EBITDA and that adjusted EBITDA would have been $49M (9.7% of revenue) if recognized this quarter.
Negative Updates
Consolidated Revenue Decline
Consolidated Q1 2026 revenue declined to $496M from $534M a year earlier, a decrease of 7.1%, reflecting seasonality, client rationalizations and offshore mix impacts.
Read all updates
Q1-2026 Updates
Positive
Negative
Revenue and EBITDA (Contexted)
Q1 2026 revenue was $496M. Adjusted EBITDA was $46M (9.2% of revenue). Management notes that a $3M receivable timing delay (public sector) suppressed Q1 EBITDA and that adjusted EBITDA would have been $49M (9.7% of revenue) if recognized this quarter.
Read all positive updates
Company Guidance
TTEC reiterated its full‑year 2026 guidance while noting Q1 timing items: consolidated revenue was $496M (down 7.1% YoY from $534M), adjusted EBITDA $46M (9.2%) and non‑GAAP operating income $32M (6.4%), with EPS $0.15; free cash flow was $21M (vs. $16M prior year), capex $6M (1.3% of revenue), cash $89M and debt $892M (net debt $803M, down $79M YoY) with net leverage 3.77x and a normalized tax rate of 52.9%; Engage revenue was $394M (‑7.5%) with operating income $25M (6.3%) — adjusting for a $3M receivable would lift Engage to $397M revenue and $28M OI (7%) — and Engage backlog is $1.51B (94% of 2026 guidance at midpoint, LTM revenue retention 94% vs. 88% prior) with offshore mix up from 34% to 38% (targeting >40% by year‑end); Digital revenue was $102M (‑5.7%) with OI $7M (6.6%) and backlog $325M (76% of guidance), while bookings were nearly 90% of target with a 96% book‑to‑bill (50% of bookings closed in the final three weeks), professional services excluding legacy CCaaS grew 15.3% YoY, and management expects Engage to return to year‑over‑year profitable growth beginning in Q2 and top‑line growth in H2, underpinning the reiterated full‑year outlook.TTEC Holdings Financial Statement Overview
Summary
Income Statement
22
Negative
Balance Sheet
18
Very Negative
Cash Flow
55
Neutral
| Breakdown | TTM | Dec 2025 | Dec 2024 | Dec 2023 | Dec 2022 | Dec 2021 |
|---|---|---|---|---|---|---|
Income Statement | ||||||
| Total Revenue | 2.10B | 2.14B | 2.21B | 2.46B | 2.44B | 2.27B |
| Gross Profit | 409.88M | 466.21M | 471.72M | 529.94M | 587.19M | 568.95M |
| EBITDA | -22.92M | -8.77M | -54.25M | 220.32M | 301.21M | 316.97M |
| Net Income | -201.46M | -192.47M | -320.96M | 8.43M | 103.24M | 140.97M |
Balance Sheet | ||||||
| Total Assets | 1.41B | 1.50B | 1.75B | 2.19B | 2.15B | 2.00B |
| Cash, Cash Equivalents and Short-Term Investments | 88.75M | 82.90M | 84.99M | 172.75M | 153.44M | 158.21M |
| Total Debt | 973.37M | 1.00B | 1.08B | 1.13B | 1.06B | 899.88M |
| Total Liabilities | 1.31B | 1.39B | 1.49B | 1.57B | 1.52B | 1.40B |
| Stockholders Equity | 83.52M | 95.07M | 250.25M | 598.63M | 559.91M | 522.21M |
Cash Flow | ||||||
| Free Cash Flow | 87.78M | 81.53M | -103.99M | 76.93M | 53.04M | 190.94M |
| Operating Cash Flow | 126.88M | 119.64M | -58.82M | 144.76M | 137.05M | 251.30M |
| Investing Cash Flow | -35.09M | -41.82M | 477.00K | -67.58M | -226.20M | -541.98M |
| Financing Cash Flow | -85.98M | -73.67M | -38.30M | -68.23M | 89.04M | 319.64M |
TTEC Holdings Technical Analysis
Negative
3.39
Price Trends
2.61
Negative
2.60
Negative
3.01
Negative
Market Momentum
-0.14
Positive
33.47
Neutral
19.21
Positive
Evaluating momentum and price trends is crucial in stock analysis to make informed investment decisions. For TTEC, the sentiment is Negative. The current price of 3.39 is above the 20-day moving average (MA) of 2.28, above the 50-day MA of 2.61, and above the 200-day MA of 3.01, indicating a bearish trend. The MACD of -0.14 indicates Positive momentum. The RSI at 33.47 is Neutral, neither overbought nor oversold. The STOCH value of 19.21 is Positive, not indicating any strong overbought or oversold conditions. Overall, these indicators collectively point to a Negative sentiment for TTEC.
TTEC Holdings Risk Analysis
TTEC Holdings disclosed 48 risk factors in its most recent earnings report. TTEC Holdings reported the most risks in the "Finance & Corporate" category.
Finance & Corporate - Financial and accounting risks. Risks related to the execution of corporate activity and strategy
Latest Risks Added 0 New Risks
TTEC Holdings Peers Comparison
UnderperformOutperform
Sector (61)
Name | Overall Rating | Market Cap | P/E Ratio | ROE | Dividend Yield | Revenue Growth | EPS Growth |
|---|---|---|---|---|---|---|---|
71 Outperform | $4.97B | 20.62 | 9.34% | 2.05% | 3.39% | -4.72% | |
71 Outperform | $4.66B | 8.39 | 22.44% | 1.41% | 6.47% | 10.82% | |
68 Neutral | $4.15B | 11.43 | 10.67% | ― | 14.21% | -2.92% | |
61 Neutral | $37.18B | 12.37 | -10.20% | 1.83% | 8.50% | -7.62% | |
56 Neutral | $1.37B | -1.03 | -37.51% | 3.38% | 3.89% | -680.65% | |
45 Neutral | $94.40M | -0.47 | -111.94% | ― | -3.08% | 37.75% |
* Technology Sector Average
TTEC
TTEC Holdings
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TTEC Holdings Corporate Events
Business Operations and StrategyExecutive/Board ChangesRegulatory Filings and ComplianceShareholder Meetings
TTEC Completes Texas Re-Domestication After Shareholder Approvals
Neutral
May 27, 2026
At its May 21, 2026 annual meeting, TTEC Holdings shareholders elected seven directors to the board, ratified PricewaterhouseCoopers LLP as the independent auditor for 2026, and approved on an advisory basis the compensation of the company’s...
Business Operations and StrategyExecutive/Board Changes
TTEC Digital Announces Leadership Transition and Growth Focus
Positive
Mar 23, 2026
TTEC Holdings announced on March 23, 2026, that TTEC Digital CEO David J. Seybold will depart the company effective April 30, 2026, after leading the segment since 2022 and helping to establish a unified, AI-forward TTEC Digital brand. The leaders...
Glossary
BuyA stock rated as a "Buy" is expected to perform better than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock is likely to deliver higher returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
HoldA stock rated as a "Hold" is expected to perform in line with the overall market or a specific benchmark. This rating indicates that the stock is neither particularly compelling nor unfavorable for investment. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
SellA stock rated as a "Sell" is expected to perform worse than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock may deliver lower returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
Disclaimer
This AI Analyst Stock Report is automatically generated by our AI systems using advanced algorithms and publicly available financial, technical, and market data. While the information provided aims to be accurate and insightful, it is intended for informational purposes only and should not be considered financial advice. Any content created by an AI (Artificial Intelligence) system may contain inaccuracies and/or contain errors. Investing in stocks carries inherent risks, and past performance is not indicative of future results. This report does not account for your personal financial circumstances, objectives, or risk tolerance. Always conduct your own research or consult with a qualified financial advisor before making investment decisions. The analysis and recommendations provided are based on historical and current data and may not fully reflect future market conditions or unexpected developments. Neither the creators of this report nor its affiliated entities guarantee the accuracy, completeness, or reliability of the information presented. Use this report at your own discretion and risk.