The call presented a balanced picture: the company delivered improved profitability (adjusted EBITDA growth, margin expansion), a meaningful free cash flow turnaround, EPS improvement, and debt reduction while investing in AI, talent, and strategic partnerships. However, those positives were offset by continued top-line pressure (full-year revenue decline and 2026 revenue guidance down ~5%), a sizable $205M noncash goodwill impairment in the Digital reporting unit, Digital recurring revenue/mix challenges, and transitory reliance on product resale. Management expects near-term revenue tradeoffs from offshoring and contract rationalizations but projects continued EBITDA and margin improvement in 2026.

Company Guidance

TTEC’s 2026 guidance calls for GAAP revenue of $2.03B (≈‑5% YoY) with adjusted EBITDA of $230M (≈+7.6% YoY; 11.3% of revenue), non‑GAAP operating income of $169M (≈+9%; 8.3% margin) and non‑GAAP EPS of $1.19 (≈+9%); capital expenditures are guided at 1–2% of revenue (≈60% growth‑oriented), the full‑year effective tax rate is expected at 38–42%, and ~52% of revenue is anticipated in H2. At the segment level management expects Engage revenue to decline ~4% (Engage backlog $1.48B, or 92% of 2026 midpoint) with continued margin expansion, and Digital revenue to decline ~8.4% (Digital backlog $287M, or 67% of midpoint) as product resale and legacy recurring services normalize. Management also reiterated plans to grow EBITDA while continuing deleveraging (2025 free cash flow $83M; year‑end cash $83M; debt $908M; net debt $825M; net leverage 3.58x) and to drive near‑100% AI adoption across clients by year‑end 2026.

Full-Year Financial Results Beat Guidance with EBITDA Growth

Full-year 2025 GAAP revenue roughly $2.14B (exceeded the high end of guidance), adjusted EBITDA $214.0M (+5.6% year-over-year) representing ~10% of revenue (up ~80 bps). Non-GAAP operating income grew to $155M (7.3% of revenue) and full-year EPS improved to $1.10 from $0.71.

Quarterly Improvement — Q4 Margin and EPS Upside

Q4 2025 revenue $570M (vs $567M prior year), adjusted EBITDA $62M (10.9% of revenue vs 9% prior year). Q4 operating income $48M (8.4% of revenue vs 6.2%) and Q4 EPS increased to $0.47 from $0.19.

Significant Free Cash Flow Turnaround and Deleveraging

2025 free cash flow positive $83M versus negative $104M in the prior year (normalized improvement ~$86M). Reduced net borrowings by ~$68M to a net debt position of $825M; cash of $83M and net leverage improved to 3.58x from 3.99x.

Engage Segment — Profitability and Retention Strength

Engage full-year revenue $1.67B (down 4.6%) but operating income rose to $101M (+18.8% year-over-year) with margin expansion of ~120 bps. Q4 Engage operating income increased 62% to $36M (8.1% margin). Last 12-month revenue retention improved to 95% (from 82% prior year). Engage backlog for next 12 months $1.48B (92% of 2026 midpoint guidance).

Digital Segment Growth in Product Resale and Adjacent Services

Digital full-year revenue $469M (+2.2%) driven largely by product resale which nearly doubled (+$24M). Q4 Digital revenue $125M (+9% YoY) with product resale contributing ~$15M. Professional services outside legacy CCaaS offerings grew ~15.8%.

Operational and Strategic Investments

Investments in AI-enabled CX, increased hiring and organizational strengthening (CTO and Digital COO appointments). Earned Great Place to Work certification in 15 countries and emphasized near-term goal of broad AI adoption across client base (management expects near 100% adoption of internal AI tools with clients by year-end 2026).

Positive 2026 Profitability Outlook

2026 midpoint guidance anticipates GAAP revenue of ~$2.03B (-~5% YoY) but adjusted EBITDA of $230M (+7.6% YoY) and EBITDA margin expansion to ~11.3% (from 10% in 2025). Non-GAAP operating income and EPS guidance also target ~9% growth versus 2025.

TTEC Holdings (TTEC) Earnings, Revenues Date & History

The upcoming earnings date is based on a company’s previous reporting, and may be updated when the actual date is announced

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TTEC Earnings History

Report Date	Fiscal Quarter	Forecast / EPS	Last Year's EPS	EPS YoY Change	Slides	Play Transcript
May 06, 2026	2026 (Q1)	0.24 / -	0.28	―	―	―
Feb 26, 2026	2025 (Q4)	0.36 / 0.47	0.19	147.37% (+0.28)	―
Nov 06, 2025	2025 (Q3)	0.23 / 0.12	0.11	9.09% (<+0.01)	―
Aug 07, 2025	2025 (Q2)	0.20 / 0.22	0.14	57.14% (+0.08)	―
May 08, 2025	2025 (Q1)	0.19 / 0.28	0.27	3.70% (+0.01)	―
Feb 27, 2025	2024 (Q4)	0.20 / 0.19	0.37	-48.65% (-0.18)	―
Nov 06, 2024	2024 (Q3)	0.14 / 0.11	0.48	-77.08% (-0.37)	―
Aug 08, 2024	2024 (Q2)	0.29 / 0.14	0.55	-74.55% (-0.41)	―
May 08, 2024	2024 (Q1)	0.30 / 0.27	0.687	-60.70% (-0.42)	―
Feb 29, 2024	2023 (Q4)	0.39 / 0.37	0.89	-58.43% (-0.52)	―

The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.

Beat

Missed

TTEC Earnings-Related Price Changes

Report Date	Price 1 Day Before	Price 1 Day After	Percentage Change
Feb 26, 2026	$2.21	$2.50	+13.12%
Nov 06, 2025	$3.15	$2.72	-13.65%
Aug 07, 2025	$2.73	$3.42	+25.27%
May 08, 2025	$4.00	$5.30	+32.50%

Earnings announcements can affect a stock’s price. This table shows the stock's price the day before and the day after recent earnings reports, including the percentage change.

FAQ

When does TTEC Holdings (TTEC) report earnings?

TTEC Holdings (TTEC) is schdueled to report earning on May 06, 2026, After Close (Confirmed).

What is TTEC Holdings (TTEC) earnings time?

TTEC Holdings (TTEC) earnings time is at May 06, 2026, After Close (Confirmed).

Where can I see when companies are reporting earnings?

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What companies are reporting earnings today?

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What is TTEC EPS forecast?

TTEC EPS forecast for the fiscal quarter 2026 (Q1) is 0.24.