Record Revenue and Net Income
Consolidated revenue reached a record $5.0 billion (first time), and net income for Q1 2026 was $871 million (quarterly historical high), up 41% year-over-year on an FX‑neutral basis; net income has compounded >80% annually since 2022 (FX‑neutral).
Large and Growing Customer Base with High Engagement
Customer base surpassed 135 million (115M Brazil, 15M Mexico, ~5M Colombia). Consolidated monthly activity rate held at 83% and expanded sequentially; Brazil approaching 100 million monthly active customers.
ARPAC Expansion and NII Growth
ARPAC reached ~ $16 per active customer and has expanded sequentially every quarter; Net interest income hit a record $3.25 billion in the quarter, up 12% quarter-over-quarter (FX‑neutral).
Strong Balance Sheet and Credit Book Growth
Total credit portfolio was $37.2 billion, up 40% year-over-year (FX‑neutral) and up 7% quarter-over-quarter; unsecured lending grew 53% YoY to $10 billion and credit cards grew 36% YoY.
Deposits and Total Exposure Expansion
Total deposits reached $42.4 billion, up 22% year-over-year (FX‑neutral); total exposure (on- and off-balance sheet) reached $70.7 billion, up 44% YoY (FX‑neutral).
Improved Efficiency and Durable Operating Leverage
Reported efficiency ratio improved to 17.6% (core efficiency 16.6% excluding return-to-office, international expansion and AI infra). Management expects consolidated efficiency ~20% for full‑year 2026 (core remains downward trending).
Diversified Gross Profit and NIM Strength
Gross profit was $1.88 billion, up 27% YoY (FX‑neutral). Net interest margin (NIM) rose to 21.1%.
AI Transformation Delivering Tangible Productivity Gains
Near 100% AI tool utilization among employees; engineering throughput up >50% YoY; weekly token consumption ~10x YTD; testing cycles 90% faster. AI features (AI Private Banker) serve >15 million monthly users; proprietary foundation models (nuFormer) in production for card decisioning and unsecured lending.
Market Share and International Progress
In Brazil Nubank holds roughly ~7% of the addressed profit pool while being the largest private financial institution by customers; in Mexico customer base grew ~7x in 4 years (from ~2M to 15M) and ARPAC nearly doubled; Mexico achieved its first IFRS profitable quarter ahead of internal plan.
Resilient Coverage and Provisioning Positioning
Total coverage stands at 16.2% of the portfolio (~2.5x the 90+ delinquency balance). Gross CLA against new 90+ NPL formation was 153.8%, indicating provisions running ahead of new NPL formation.
SME Traction with Low Acquisition Cost
Built an SME base of ~5 million customers (effectively 0 CAC) and crossed >2 million small-business credit cards, with new SME product lines being rolled out.
Tax Efficiency Improvements
IFRS effective tax rate was 8.7% in Q1 (reflecting structural changes); management expects IFRS ETR to converge to 15–20% for the remainder of 2026 and managerial ETR to converge to 30–35% (peer‑aligned).