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eGain Communications Corporation (EGAN)
NASDAQ:EGAN

eGain (EGAN) AI Stock Analysis

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eGain

(NASDAQ:EGAN)

Rating:69Neutral
Price Target:
$6.50
▲(13.44%Upside)
eGain's overall stock score of 69 reflects a mix of strengths in technical analysis and financial stability, countered by high valuation concerns and neutral earnings sentiment. The company's ability to overcome revenue and cash flow challenges will be key to improving its stock performance.

eGain (EGAN) vs. SPDR S&P 500 ETF (SPY)

eGain Business Overview & Revenue Model

Company DescriptioneGain Corporation develops, licenses, implements, and supports customer service infrastructure software solutions in North America, Europe, the Middle East, Africa, and the Asia Pacific. It provides unified cloud software solutions to automate, augment, and orchestrate customer engagement. It also offers subscription services that provides customers with access to its software on a cloud-based platform; and professional services, such as consulting, implementation, and training services. It serves customers in various industry sectors, including the financial services, telecommunications, retail, government, healthcare, and utilities. The company was incorporated in 1997 and is headquartered in Sunnyvale, California.
How the Company Makes MoneyeGain generates revenue primarily through licensing its software solutions and providing related services. The company's main revenue streams include subscription fees for its cloud-based services, perpetual software license fees, and maintenance and support fees. eGain also earns money from professional services such as implementation, consulting, and training to help clients maximize the value of their customer engagement solutions. Key factors contributing to eGain's earnings include its ability to retain and expand existing customer accounts, acquire new clients, and maintain strategic partnerships with technology providers and system integrators.

eGain Earnings Call Summary

Earnings Call Date:May 14, 2025
(Q3-2025)
|
% Change Since: 13.24%|
Next Earnings Date:Sep 04, 2025
Earnings Call Sentiment Neutral
The earnings call presented a balanced view with significant achievements such as securing a major deal with a US mega bank and launching a new AI product, offset by challenges like a decline in revenue and extended sales cycles. The overall sentiment is neutral as the highlights and lowlights are evenly balanced.
Q3-2025 Updates
Positive Updates
Mega Bank Deal Secured
eGain secured one of its largest deals ever with a US mega bank, expanding its AI knowledge platform to over 100,000 users across more than half the bank.
Launch of AI Agent for Contact Center
eGain launched a new AI Agent for Contact Centers, which is seeing strong customer interest and is already being rolled out by a banking client.
Gartner Recognition
eGain was rated a leader in Gartner's emerging market quadrant for generative AI knowledge management apps.
Profitability Exceeded Projections
The company exceeded its profitability projections and delivered solid operating cash flow.
Increased R&D Investment
R&D spending increased by 15% year-over-year to support product innovation and capitalize on emerging market opportunities.
Negative Updates
Revenue Decline
Total revenue for the third quarter was $21 million, down 6% year-over-year due to the loss of two large clients last year.
Extended Sales Cycles
Bookings were impacted by extended sales cycles, with sales cycles now averaging nine to twelve months.
Decline in SaaS Gross Margins
SaaS gross margin for the quarter was 77%, down from 78% a year ago, and total gross margin was 69%, down from 71% a year ago.
Net Income Decline
Non-GAAP net income was $765,000 or $0.03 per share, down from $2.6 million or $0.08 per share in the year-ago quarter.
Revised Downward Revenue Guidance
The company revised its full-year revenue guidance down to $88 million to $88.5 million from an original range of $88.5 million to $90 million.
Company Guidance
In the eGain Fiscal 2025 Third Quarter Financial Results Conference Call, the company provided several key metrics and guidance for the future. During the third quarter, eGain reported total revenue of $21 million, which was a 6% decline year-over-year, primarily due to the loss of two large clients in the previous year. SaaS revenue accounted for 93% of the total revenue, with the remainder coming from professional services. The company achieved a non-GAAP net income of $765,000 or $0.03 per share, surpassing the high-end of their guidance range. For Q4, eGain expects total revenue between $22.8 million to $23.3 million and a non-GAAP net income of $1.7 million to $2.2 million or $0.06 to $0.08 per share. For the full fiscal year 2025, eGain revised its revenue guidance to between $88 million to $88.5 million, slightly down from the original range, but raised its GAAP net income guidance to $2.5 million to $3 million or $0.09 to $0.10 per share. The company highlighted a significant expansion deal with a US mega bank, which is expected to positively impact SaaS ARR and contribute to sequential revenue growth into fiscal 2026.

eGain Financial Statement Overview

Summary
eGain demonstrates strong gross profit margins and a solid balance sheet with low leverage. However, challenges in revenue growth and negative cash flow metrics signal potential financial pressure. Improvements in operational efficiency and cash flow are necessary for better performance.
Income Statement
72
Positive
eGain's TTM (Trailing-Twelve-Months) gross profit margin stands strong at 69.2%, showcasing effective cost management. However, the net profit margin of 5.95% indicates room for improvement in operational efficiency. The revenue declined by 4.1% from the previous year, suggesting challenges in maintaining growth. The EBIT and EBITDA margins are moderate at 3.7% and 5.4%, respectively, indicating potential for higher earnings with operational optimizations.
Balance Sheet
78
Positive
The company's debt-to-equity ratio is low at 0.07, indicating a strong equity position with minimal reliance on debt. The return on equity (ROE) is modest at 9.58%, reflecting moderate profitability. With an equity ratio of 49.7%, eGain maintains a solid balance of assets financed by equity, ensuring financial stability.
Cash Flow
65
Positive
The free cash flow growth rate is negative, reflecting a decrease in cash generation capabilities. The operating cash flow to net income ratio is negative, indicating challenges in converting profits into cash. The free cash flow to net income ratio is also negative, signaling potential liquidity issues. These metrics highlight the need for improved cash management strategies.
Breakdown
TTMJun 2024Jun 2023Jun 2022Jun 2021Jun 2020
Income StatementTotal Revenue
87.66M92.80M98.01M91.95M78.29M72.73M
Gross Profit
60.68M65.21M70.70M67.41M59.02M51.65M
EBIT
2.38M5.97M1.39M-2.14M5.25M5.29M
EBITDA
4.61M5.97M1.39M-614.00K7.34M7.41M
Net Income Common Stockholders
3.40M7.78M2.11M-2.44M6.96M7.21M
Balance SheetCash, Cash Equivalents and Short-Term Investments
68.74M70.00M73.20M72.17M63.23M46.61M
Total Assets
106.22M127.85M130.12M126.01M114.56M93.70M
Total Debt
3.80M3.77M2.59M3.58M2.26M3.14M
Net Debt
-64.94M-66.23M-70.61M-68.59M-60.97M-43.47M
Total Liabilities
54.63M69.36M68.42M69.15M68.50M59.06M
Stockholders Equity
51.59M58.50M61.70M56.86M46.06M34.64M
Cash FlowFree Cash Flow
1.96M12.26M4.33M7.49M13.46M13.54M
Operating Cash Flow
2.26M12.45M4.62M8.12M13.86M14.06M
Investing Cash Flow
-297.00K-198.00K-288.00K-628.00K-402.00K-514.00K
Financing Cash Flow
-14.04M-15.39M-4.08M3.33M2.35M1.41M

eGain Technical Analysis

Technical Analysis Sentiment
Positive
Last Price5.73
Price Trends
50DMA
5.06
Positive
100DMA
5.32
Positive
200DMA
5.45
Positive
Market Momentum
MACD
0.18
Negative
RSI
59.04
Neutral
STOCH
73.46
Neutral
Evaluating momentum and price trends is crucial in stock analysis to make informed investment decisions. For EGAN, the sentiment is Positive. The current price of 5.73 is above the 20-day moving average (MA) of 5.41, above the 50-day MA of 5.06, and above the 200-day MA of 5.45, indicating a bullish trend. The MACD of 0.18 indicates Negative momentum. The RSI at 59.04 is Neutral, neither overbought nor oversold. The STOCH value of 73.46 is Neutral, not indicating any strong overbought or oversold conditions. Overall, these indicators collectively point to a Positive sentiment for EGAN.

eGain Risk Analysis

eGain disclosed 38 risk factors in its most recent earnings report. eGain reported the most risks in the “Tech & Innovation” category.
Finance & Corporate - Financial and accounting risks. Risks related to the execution of corporate activity and strategy
Latest Risks Added 0 New Risks

eGain Peers Comparison

Overall Rating
UnderperformOutperform
Sector (62)
Financial Indicators
Name
Overall Rating
Market Cap
P/E Ratio
ROE
Dividend Yield
Revenue Growth
EPS Growth
69
Neutral
$156.72M58.835.01%-7.70%-64.90%
62
Neutral
$11.81B10.34-7.44%2.91%7.41%-7.93%
51
Neutral
$243.41M-24.28%-2.23%19.48%
47
Neutral
$73.51M-137.76%-23.04%11.60%
47
Neutral
$286.24M50.30-24.43%-45.80%-13.09%
$74.19M0.77
56
Neutral
$234.89M-24.47%-8.39%7.79%
* Technology Sector Average
Performance Comparison
Ticker
Company Name
Price
Change
% Change
EGAN
eGain
5.73
-0.45
-7.28%
EGHT
8X8
1.81
-0.72
-28.46%
LPSN
Liveperson
0.78
0.17
27.87%
OCFT
OneConnect Financial Technology
7.14
5.22
271.88%
NUKK
Nukkleus
13.84
7.33
112.60%
ONTF
ON24
5.53
-0.09
-1.60%

eGain Corporate Events

Executive/Board Changes
eGain Approves CEO Compensation and Executive Stock Options
Neutral
Dec 12, 2024

eGain Corporation’s Board approved a variable annual cash compensation of $60,000 for CEO Ashutosh Roy for fiscal year 2024, without altering his base salary. Additionally, stock options were granted to key executives, priced at $5.71 per share, vesting in September 2025, potentially impacting executive retention and motivation.

Glossary
OutperformA stock rated as "Outperform" is expected to perform better than the overall market or a specific benchmark over the near-to-medium term. This rating suggests that the stock is likely to deliver higher returns compared to the average returns of other stocks in the same sector or market index. Investors might consider this stock a good buying opportunity.
NeutralA stock rated as "Neutral" is expected to perform in line with the overall market or a specific benchmark. This rating indicates that the stock is neither particularly attractive nor unattractive for investment. Investors may consider holding onto the stock, as it is not expected to either significantly outperform or underperform the market.
UnderperformA stock rated as "Underperform" is expected to perform worse than the overall market or a specific benchmark over the near-to-medium term. This rating suggests that the stock may deliver lower returns compared to the average returns of other stocks in the same sector or market index. Investors might consider selling the stock or avoiding it as an investment.

Disclaimer

This AI Analyst Stock Report is automatically generated by our AI systems using advanced algorithms and publicly available financial, technical, and market data. While the information provided aims to be accurate and insightful, it is intended for informational purposes only and should not be considered financial advice. Any content created by an AI (Artificial Intelligence) system may contain inaccuracies and/or contain errors. Investing in stocks carries inherent risks, and past performance is not indicative of future results. This report does not account for your personal financial circumstances, objectives, or risk tolerance. Always conduct your own research or consult with a qualified financial advisor before making investment decisions. The analysis and recommendations provided are based on historical and current data and may not fully reflect future market conditions or unexpected developments. Neither the creators of this report nor its affiliated entities guarantee the accuracy, completeness, or reliability of the information presented. Use this report at your own discretion and risk.