Sprinklr, Inc. (CXM)
NYSE:CXM
Top Page
Sprinklr
(NYSE:CXM)
Select Model
Select Model
Rating:67Neutral
Price Target:
$6.00
▲(0.00% Upside)
Action:DowngradedDate:03/11/26
The score is driven primarily by improving fundamentals—stronger free cash flow, positive profitability, and a modestly levered balance sheet. Offsetting that, technicals are weak with the stock below key moving averages, and valuation is demanding with a very high P/E. Guidance and buyback support the outlook, but renewals and cost/implementation pressures remain notable risks.
Positive Factors
Free Cash Flow Strength
Sprinklr’s material expansion in operating and free cash flow, and the swing from prior negative cash flow to durable positive FCF, improves financial flexibility. Durable FCF supports R&D, larger deals, buybacks, and cushions execution risks while enabling reinvestment.
Negative Factors
Renewal Pressure / Customer Cohort Shrinkage
Prolonged renewal headwinds and a shrinking $1M+ customer cohort signal structural retention and account-health issues. Loss of large accounts reduces recurring revenue predictability and upsell runway, forcing more sales/service investments to maintain growth.
Read all positive and negative factors
Positive Factors
Negative Factors
Free Cash Flow Strength
Sprinklr’s material expansion in operating and free cash flow, and the swing from prior negative cash flow to durable positive FCF, improves financial flexibility. Durable FCF supports R&D, larger deals, buybacks, and cushions execution risks while enabling reinvestment.
Read all positive factors
Sprinklr (CXM) vs. SPDR S&P 500 ETF (SPY)
Market Cap
$1.48B
Dividend YieldN/A
Average Volume (3M)3.39M
Price to Earnings (P/E)69.9
Beta (1Y)0.97
Revenue Growth6.48%
EPS Growth168.94%
CountryUS
Employees3,589
SectorTechnology
Sector Strength88
IndustrySoftware - Application
Share Statistics
EPS (TTM)0.13
Shares Outstanding147,704,640
10 Day Avg. Volume5,194,943
30 Day Avg. Volume3,387,435
Financial Highlights & Ratios
PEG Ratio-0.87
Price to Book (P/B)2.70
Price to Sales (P/S)1.87
P/FCF Ratio10.14
Enterprise Value/Market Cap0.93
Enterprise Value/Revenue1.61
Enterprise Value/Gross Profit2.39
Enterprise Value/Ebitda17.64
Forecast
1Y Price Target
$8.25Price Target Upside37.50% Upside
Rating ConsensusHold
Number of Analyst Covering7
EPS Forecast (FY)0.48
Revenue Forecast (FY)$870.08M
Sprinklr Business Overview & Revenue Model
Company Description
Sprinklr, Inc. provides enterprise cloud software products worldwide. The company offers Unified Customer Experience Management platform, a purpose-built to analyze unstructured customer experience data, built to scale across future and modern cha...
How the Company Makes Money
Sprinklr primarily makes money by selling subscriptions to its cloud software platform (software-as-a-service). Customers typically pay recurring fees for access to Sprinklr’s CXM capabilities, with pricing generally influenced by factors such as ...
Sprinklr Key Performance Indicators (KPIs)
Any
Revenue by Segment
Shows how much revenue each business segment generates, highlighting areas of strength and potential growth within the company’s diverse operations.
Shows how much revenue each business segment generates, highlighting areas of strength and potential growth within the company’s diverse operations.
Data provided by:
The Fly
The FlySprinklr Earnings Call Summary
Earnings Call Date:Dec 03, 2025
(Q3-2026)
| % Change Since: |
Next Earnings Date:Jun 10, 2026
Earnings Call Sentiment Neutral
The earnings call presents a mixed picture with strong revenue growth and successful customer initiatives, but also ongoing challenges in subscription renewals and service implementations. While the company is making strategic investments and transformations, the impact of these changes is still unfolding.Positive Updates
Revenue Growth
Third quarter total revenue grew 9% year over year to $219.1 million, and subscription revenue grew 5% year over year to $190.3 million.
Negative Updates
Subscription Revenue Challenges
While subscription revenue was up 5% year over year, there has been downward pressure from renewals for more than two years.
Read all updates
Q3-2026 Updates
Positive
Negative
Revenue Growth
Third quarter total revenue grew 9% year over year to $219.1 million, and subscription revenue grew 5% year over year to $190.3 million.
Read all positive updates
Company Guidance
In the recent financial results call for the third quarter of fiscal year 2026, Sprinklr provided detailed guidance for the upcoming fourth quarter and the full fiscal year. The company reported a total revenue of $219.1 million for Q3, reflecting a 9% year-over-year growth, with subscription revenue rising by 5% to $190.3 million. The non-GAAP operating income stood at $33.5 million, resulting in a 15% non-GAAP operating margin for the quarter. Sprinklr is projecting Q4 revenue to be between $216.5 million and $217.5 million, indicating a 7% growth year over year, and expects subscription revenue to be in the range of $191 million to $192 million, a 5% increase. For the entire fiscal year, the company has raised its guidance, anticipating total revenue between $853 million and $854 million, marking a 7% growth, and subscription revenue in the range of $754 million to $755 million, reflecting a 5% increase. The guidance also highlights a focus on improving renewal rates, with strategic initiatives like Project Bearhug aimed at enhancing engagement with top customers. Additionally, Sprinklr is investing in AI and R&D to drive future growth, with a commitment to sustaining innovation and optimizing operational efficiency.Sprinklr Financial Statement Overview
Summary
Income Statement
74
Positive
Balance Sheet
79
Positive
Cash Flow
83
Very Positive
| Breakdown | Jan 2026 | Jan 2025 | Jan 2024 | Jan 2023 | Jan 2022 |
|---|---|---|---|---|---|
Income Statement | |||||
| Total Revenue | 857.20M | 796.39M | 732.36M | 618.19M | 492.39M |
| Gross Profit | 577.78M | 574.62M | 552.96M | 454.46M | 344.84M |
| EBITDA | 78.16M | 32.89M | 44.41M | -44.60M | -82.84M |
| Net Income | 22.91M | 121.61M | 51.40M | -55.74M | -111.47M |
Balance Sheet | |||||
| Total Assets | 1.21B | 1.18B | 1.22B | 1.02B | 920.05M |
| Cash, Cash Equivalents and Short-Term Investments | 502.51M | 483.46M | 662.55M | 578.63M | 532.41M |
| Total Debt | 46.73M | 48.70M | 33.29M | 16.77M | 0.00 |
| Total Liabilities | 612.42M | 572.14M | 543.41M | 475.66M | 404.20M |
| Stockholders Equity | 592.64M | 612.06M | 679.70M | 549.33M | 515.85M |
Cash Flow | |||||
| Free Cash Flow | 157.81M | 71.79M | 51.14M | 10.21M | -45.33M |
| Operating Cash Flow | 159.19M | 77.59M | 71.47M | 26.66M | -32.92M |
| Investing Cash Flow | -12.47M | 154.13M | -110.57M | -193.49M | -15.65M |
| Financing Cash Flow | -131.85M | -248.16M | 24.09M | 34.97M | 303.13M |
Sprinklr Technical Analysis
Neutral
6.00
Price Trends
6.01
Negative
6.79
Negative
7.51
Negative
Market Momentum
-0.02
Negative
51.42
Neutral
31.90
Neutral
Evaluating momentum and price trends is crucial in stock analysis to make informed investment decisions. For CXM, the sentiment is Neutral. The current price of 6 is above the 20-day moving average (MA) of 5.88, below the 50-day MA of 6.01, and below the 200-day MA of 7.51, indicating a neutral trend. The MACD of -0.02 indicates Negative momentum. The RSI at 51.42 is Neutral, neither overbought nor oversold. The STOCH value of 31.90 is Neutral, not indicating any strong overbought or oversold conditions. Overall, these indicators collectively point to a Neutral sentiment for CXM.
Sprinklr Risk Analysis
Sprinklr disclosed 44 risk factors in its most recent earnings report. Sprinklr reported the most risks in the "Finance & Corporate" category.
Finance & Corporate - Financial and accounting risks. Risks related to the execution of corporate activity and strategy
Latest Risks Added 0 New Risks
Sprinklr Peers Comparison
UnderperformOutperform
Sector (61)
Name | Overall Rating | Market Cap | P/E Ratio | ROE | Dividend Yield | Revenue Growth | EPS Growth |
|---|---|---|---|---|---|---|---|
67 Neutral | $1.48B | 69.87 | 3.93% | ― | 6.48% | 168.94% | |
67 Neutral | $2.33B | 27.11 | 60.60% | ― | 28.97% | -4.18% | |
61 Neutral | $37.18B | 12.37 | -10.20% | 1.83% | 8.50% | -7.62% | |
59 Neutral | $342.34M | ― | -22.88% | ― | 13.09% | 32.34% | |
57 Neutral | $432.29M | -0.19 | -106.91% | ― | -7.43% | 61.36% |
* Technology Sector Average
CXM
Sprinklr
5.96
-2.80
-31.96%
SPT
Sprout Social
5.74
-17.77
-75.58%
GRND
Grindr
12.59
-5.31
-29.66%
BMBL
Bumble
3.33
-1.19
-26.33%
Sprinklr Corporate Events
Business Operations and StrategyStock BuybackFinancial Disclosures
Sprinklr Posts Q4 Results With Improving Profitability, Modest Growth
Positive
Mar 11, 2026
On March 11, 2026, Sprinklr reported fourth-quarter and full-year fiscal 2026 results, highlighting moderate top-line growth and improving profitability, supported by $220.6 million in Q4 revenue, up 9% year-on-year, and non-GAAP operating margin ...
Executive/Board Changes
Sprinklr Announces Planned Departure of Chief Marketing Officer
Neutral
Jan 20, 2026
On January 20, 2026, Sprinklr, Inc. announced that its Chief Marketing Officer, Arun Pattabhiraman, will leave the company effective March 16, 2026, under a planned transition period and separation arrangement. During the transition, Pattabhiraman...
Business Operations and StrategyExecutive/Board Changes
Sprinklr Strengthens Leadership With New Chief Accounting Officer
Positive
Dec 18, 2025
On December 12, 2025, Sprinklr’s board appointed Michele M. Meyers as Chief Accounting Officer and principal accounting officer, effective January 5, 2026, while Anthony Coletta continues as Chief Financial Officer and principal financial of...
Glossary
BuyA stock rated as a "Buy" is expected to perform better than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock is likely to deliver higher returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
HoldA stock rated as a "Hold" is expected to perform in line with the overall market or a specific benchmark. This rating indicates that the stock is neither particularly compelling nor unfavorable for investment. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
SellA stock rated as a "Sell" is expected to perform worse than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock may deliver lower returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
Disclaimer
This AI Analyst Stock Report is automatically generated by our AI systems using advanced algorithms and publicly available financial, technical, and market data. While the information provided aims to be accurate and insightful, it is intended for informational purposes only and should not be considered financial advice. Any content created by an AI (Artificial Intelligence) system may contain inaccuracies and/or contain errors. Investing in stocks carries inherent risks, and past performance is not indicative of future results. This report does not account for your personal financial circumstances, objectives, or risk tolerance. Always conduct your own research or consult with a qualified financial advisor before making investment decisions. The analysis and recommendations provided are based on historical and current data and may not fully reflect future market conditions or unexpected developments. Neither the creators of this report nor its affiliated entities guarantee the accuracy, completeness, or reliability of the information presented. Use this report at your own discretion and risk.