Sprinklr, Inc. (CXM)
NYSE:CXM
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Sprinklr
(NYSE:CXM)
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Rating:64Neutral
Price Target:
$6.00
▲(0.00% Upside)
Action:ReiteratedDate:04/01/26
The score is driven primarily by improving fundamentals (profitability and strong free cash flow) and a solid balance sheet, partially offset by conservative FY’27 growth guidance and margin/churn headwinds discussed on the earnings call. Technicals remain weak-to-neutral with the stock still below longer-term moving averages, and the high P/E with no dividend yield limits valuation support.
Positive Factors
Free Cash Flow Strength
Sprinklr’s material swing to positive free cash flow and a large cash stockpile with no debt provides durable financial flexibility. This supports sustained R&D and AI investments, share repurchases, and downside protection, enabling multi-quarter execution without reliance on external financing.
Negative Factors
Conservative FY'27 Growth Guidance
Management’s low-growth guidance signals a material deceleration versus recent trends, reducing operating leverage and making forward margin and cash-flow improvement more dependent on cost cuts and AI monetization. Slower top-line momentum can constrain durable revenue expansion over the next several quarters.
Read all positive and negative factors
Positive Factors
Negative Factors
Free Cash Flow Strength
Sprinklr’s material swing to positive free cash flow and a large cash stockpile with no debt provides durable financial flexibility. This supports sustained R&D and AI investments, share repurchases, and downside protection, enabling multi-quarter execution without reliance on external financing.
Read all positive factors
Sprinklr (CXM) vs. SPDR S&P 500 ETF (SPY)
Market Cap
$1.31B
Dividend YieldN/A
Average Volume (3M)3.83M
Price to Earnings (P/E)44.1
Beta (1Y)0.84
Revenue Growth7.64%
EPS Growth-80.72%
CountryUS
Employees3,589
SectorTechnology
Sector Strength88
IndustrySoftware - Application
Share Statistics
EPS (TTM)0.09
Shares Outstanding147,704,640
10 Day Avg. Volume4,206,967
30 Day Avg. Volume3,834,138
Financial Highlights & Ratios
PEG Ratio-0.87
Price to Book (P/B)2.70
Price to Sales (P/S)1.87
P/FCF Ratio10.14
Enterprise Value/Market Cap0.96
Enterprise Value/Revenue1.46
Enterprise Value/Gross Profit2.17
Enterprise Value/Ebitda17.96
Forecast
1Y Price Target
$8.21Price Target Upside36.81% Upside
Rating ConsensusHold
Number of Analyst Covering7
EPS Forecast (FY)0.48
Revenue Forecast (FY)$870.08M
Sprinklr Business Overview & Revenue Model
Company Description
Sprinklr, Inc. provides enterprise cloud software products worldwide. The company offers Unified Customer Experience Management platform, a purpose-built to analyze unstructured customer experience data, built to scale across future and modern cha...
How the Company Makes Money
Sprinklr primarily makes money by selling subscriptions to its cloud software platform (software-as-a-service). Customers typically pay recurring fees for access to Sprinklr’s CXM capabilities, with pricing generally influenced by factors such as ...
Sprinklr Key Performance Indicators (KPIs)
Any
Revenue by Segment
Shows how much revenue each business segment generates, highlighting areas of strength and potential growth within the company’s diverse operations.
Shows how much revenue each business segment generates, highlighting areas of strength and potential growth within the company’s diverse operations.
Data provided by:
The Fly
The FlySprinklr Earnings Call Summary
Earnings Call Date:Mar 11, 2026
(Q4-2026)
| % Change Since: |
Next Earnings Date:Jun 10, 2026
Earnings Call Sentiment Neutral
The call presented a mixed but constructive picture: solid progress on profitability, free cash flow (+140% YoY) and balance sheet strength, meaningful AI SKU ARR growth (+50% YoY), improved renewal trends and strategic enterprise wins. Offsetting these positives are elevated churn experienced in FY '26 (though improving), margin pressure from rising data/hosting costs tied to AI, a low-margin services mix, and conservative FY '27 top-line guidance (approx. 1% total revenue growth at midpoint). Management frames the company as mid-transformation with improving operational indicators but near-term growth headwinds and investment-driven margin moderation.Positive Updates
Q4 Revenue and Subscription Growth
Total revenue for Q4 was $220.6M, up 9% year-over-year; subscription revenue was $193.4M, up 6% year-over-year.
Negative Updates
Elevated Churn in FY '26
Management acknowledged elevated churn during FY '26, particularly in the first half of the year; Q4 churn had improved but elevated churn remains a recent issue to overcome.
Read all updates
Q4-2026 Updates
Positive
Negative
Q4 Revenue and Subscription Growth
Total revenue for Q4 was $220.6M, up 9% year-over-year; subscription revenue was $193.4M, up 6% year-over-year.
Read all positive updates
Company Guidance
Sprinklr guided Q1 FY'27 total revenue of $215.5–$216.5M (~5% YoY at midpoint) with subscription revenue $193–$194M (~5% YoY), professional services ~$22.5M (up ~5% YoY) and services gross margin slightly negative to breakeven; Q1 non‑GAAP operating income $28.5–$29.5M (≈13% non‑GAAP operating margin at midpoint) and non‑GAAP net income per diluted share of about $0.09 (assuming ~245M diluted shares), with a Q1 tax provision ~ $8.5M, ~$3.5M of other income, and ~$40M of free cash flow expected. For full‑year FY'27 management forecast subscription revenue $778–$780M (~3% YoY), total revenue $869–$871M (~1% YoY) with professional services ~$91M (~10% of revenue), non‑GAAP operating income $144–$146M (≈17% margin), non‑GAAP EPS $0.47–$0.48 (assuming ~244M diluted shares), ~$15M total other income for the year, a total tax provision of ~ $42M (~26% effective tax rate on non‑GAAP PBT), and targeted full‑year free cash flow of ~$150M; guidance reflects continued investment in AI/R&D, higher cloud/data costs, and incremental hiring.Sprinklr Financial Statement Overview
Summary
Income Statement
74
Positive
Balance Sheet
79
Positive
Cash Flow
83
Very Positive
| Breakdown | Jan 2026 | Jan 2025 | Jan 2024 | Jan 2023 | Jan 2022 |
|---|---|---|---|---|---|
Income Statement | |||||
| Total Revenue | 857.20M | 796.39M | 732.36M | 618.19M | 492.39M |
| Gross Profit | 577.78M | 574.62M | 552.96M | 454.46M | 344.84M |
| EBITDA | 78.16M | 32.89M | 44.41M | -44.60M | -82.84M |
| Net Income | 22.91M | 121.61M | 51.40M | -55.74M | -111.47M |
Balance Sheet | |||||
| Total Assets | 1.21B | 1.18B | 1.22B | 1.02B | 920.05M |
| Cash, Cash Equivalents and Short-Term Investments | 502.51M | 483.46M | 662.55M | 578.63M | 532.41M |
| Total Debt | 46.73M | 48.70M | 33.29M | 16.77M | 0.00 |
| Total Liabilities | 612.42M | 572.14M | 543.41M | 475.66M | 404.20M |
| Stockholders Equity | 592.64M | 612.06M | 679.70M | 549.33M | 515.85M |
Cash Flow | |||||
| Free Cash Flow | 157.81M | 71.79M | 51.14M | 10.21M | -45.33M |
| Operating Cash Flow | 159.19M | 77.59M | 71.47M | 26.66M | -32.92M |
| Investing Cash Flow | -12.47M | 154.13M | -110.57M | -193.49M | -15.65M |
| Financing Cash Flow | -131.85M | -248.16M | 24.09M | 34.97M | 303.13M |
Sprinklr Technical Analysis
Negative
6.00
Price Trends
5.75
Negative
6.54
Negative
7.32
Negative
Market Momentum
-0.13
Positive
40.88
Neutral
30.33
Neutral
Evaluating momentum and price trends is crucial in stock analysis to make informed investment decisions. For CXM, the sentiment is Negative. The current price of 6 is above the 20-day moving average (MA) of 5.76, above the 50-day MA of 5.75, and below the 200-day MA of 7.32, indicating a bearish trend. The MACD of -0.13 indicates Positive momentum. The RSI at 40.88 is Neutral, neither overbought nor oversold. The STOCH value of 30.33 is Neutral, not indicating any strong overbought or oversold conditions. Overall, these indicators collectively point to a Negative sentiment for CXM.
Sprinklr Risk Analysis
Sprinklr disclosed 44 risk factors in its most recent earnings report. Sprinklr reported the most risks in the "Finance & Corporate" category.
Finance & Corporate - Financial and accounting risks. Risks related to the execution of corporate activity and strategy
Latest Risks Added 0 New Risks
Sprinklr Peers Comparison
UnderperformOutperform
Sector (61)
Name | Overall Rating | Market Cap | P/E Ratio | ROE | Dividend Yield | Revenue Growth | EPS Growth |
|---|---|---|---|---|---|---|---|
67 Neutral | $2.50B | 30.86 | 60.60% | ― | 27.64% | ― | |
66 Neutral | $382.73M | -15.56 | -22.88% | ― | 12.72% | 32.06% | |
64 Neutral | $1.31B | 44.10 | 3.93% | ― | 7.64% | -80.72% | |
61 Neutral | $37.18B | 12.37 | -10.20% | 1.83% | 8.50% | -7.62% | |
55 Neutral | $445.27M | 1.90 | -108.85% | ― | -11.42% | -20.02% |
* Technology Sector Average
CXM
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Sprinklr Corporate Events
Executive/Board ChangesShareholder Meetings
Sprinklr Announces Board Reductions Following Director Departures
Neutral
Apr 29, 2026
On April 23, 2026, Sprinklr directors Yvette Kanouff and Neeraj Agrawal informed the board they will not stand for re-election as Class II directors at the 2026 Annual Meeting of Stockholders, and will serve out their current terms on key governan...
Business Operations and StrategyStock BuybackFinancial Disclosures
Sprinklr Posts Q4 Results With Improving Profitability, Modest Growth
Positive
Mar 11, 2026
On March 11, 2026, Sprinklr reported fourth-quarter and full-year fiscal 2026 results, highlighting moderate top-line growth and improving profitability, supported by $220.6 million in Q4 revenue, up 9% year-on-year, and non-GAAP operating margin ...
Glossary
BuyA stock rated as a "Buy" is expected to perform better than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock is likely to deliver higher returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
HoldA stock rated as a "Hold" is expected to perform in line with the overall market or a specific benchmark. This rating indicates that the stock is neither particularly compelling nor unfavorable for investment. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
SellA stock rated as a "Sell" is expected to perform worse than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock may deliver lower returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
Disclaimer
This AI Analyst Stock Report is automatically generated by our AI systems using advanced algorithms and publicly available financial, technical, and market data. While the information provided aims to be accurate and insightful, it is intended for informational purposes only and should not be considered financial advice. Any content created by an AI (Artificial Intelligence) system may contain inaccuracies and/or contain errors. Investing in stocks carries inherent risks, and past performance is not indicative of future results. This report does not account for your personal financial circumstances, objectives, or risk tolerance. Always conduct your own research or consult with a qualified financial advisor before making investment decisions. The analysis and recommendations provided are based on historical and current data and may not fully reflect future market conditions or unexpected developments. Neither the creators of this report nor its affiliated entities guarantee the accuracy, completeness, or reliability of the information presented. Use this report at your own discretion and risk.