The earnings call reflects a company in transition with a mix of positive developments and ongoing challenges. While there is progress in revenue growth, AI product uptake, and leadership changes, the company continues to face churn and renewal pressures, technical debt issues, and slower growth guidance. The sentiment is balanced with both promising advancements and significant areas needing improvement.

Company Guidance

During Sprinklr's second quarter fiscal year 2026 earnings call, the company issued guidance for the upcoming fiscal periods. For the third quarter, Sprinklr expects total revenue to be in the range of $209 million to $210 million, with subscription revenue anticipated between $186 million and $187 million, reflecting a year-over-year growth of 3% at the midpoint. Professional services revenue is projected to be around $23 million, growing 15% year over year. The company forecasts non-GAAP operating income for the third quarter to range from $28.5 million to $29.5 million, translating to a 14% non-GAAP operating margin at the midpoint. For the full fiscal year 2026, Sprinklr raised its guidance for subscription revenue to between $746 million and $748 million, indicating a 4% year-over-year increase at the midpoint, and total revenue to be within $837 million to $839 million, up 5% year over year. The full year's non-GAAP operating income is expected to be between $131 million and $133 million, implying a 16% non-GAAP operating margin at the midpoint.

Revenue Growth

Second quarter total revenue grew 8% year over year to $212 million, and subscription revenue grew 6% year over year to $188.5 million.

Non-GAAP Operating Income

Generated a record $38.2 million in non-GAAP operating income, resulting in an 18% non-GAAP operating margin for the quarter.

Project BearHug Success

Project BearHug is positively impacting customer relations, with detailed engagements with nearly half of the top 700 customers, who represent more than 80% of total revenue.

New Leadership Hires

Hired Bit Rambusch as Head of Global Services and Support and Scott Millar as Chief Revenue Officer, bringing experienced leadership to drive growth.

AI and Product Innovation

Investments in AI functionality in marketing, insights, and CCaaS products are showing strong uptake, and new AI-based product enhancements are driving customer satisfaction.

Increase in Large Customers

As of July 31, Sprinklr has 149 customers generating at least $1 million in annual subscription revenue, an increase of three from the previous quarter.

Sprinklr (CXM) Earnings, Revenues Date & History

The upcoming earnings date is based on a company’s previous reporting, and may be updated when the actual date is announced

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CXM Earnings History

Report Date	Fiscal Quarter	Forecast / EPS	Last Year's EPS	EPS YoY Change	Slides	Play Transcript
Dec 03, 2025	2026 (Q3)	0.09 / -	0.1	―	―	―
Sep 03, 2025	2026 (Q2)	0.10 / 0.13	0.06	116.67% (+0.07)
Jun 04, 2025	2026 (Q1)	0.10 / 0.12	0.09	33.33% (+0.03)	―
Mar 12, 2025	2025 (Q4)	0.07 / 0.10	0.12	-16.67% (-0.02)
Dec 04, 2024	2025 (Q3)	0.08 / 0.10	0.11	-9.09% (>-0.01)
Sep 04, 2024	2025 (Q2)	0.07 / 0.06	0.09	-33.33% (-0.03)
Jun 05, 2024	2025 (Q1)	0.07 / 0.09	0.06	50.00% (+0.03)
Mar 27, 2024	2024 (Q4)	0.09 / 0.12	0.06	100.00% (+0.06)
Dec 06, 2023	2024 (Q3)	0.07 / 0.11	0.02	450.00% (+0.09)
Sep 06, 2023	2024 (Q2)	0.05 / 0.09	-0.03	400.00% (+0.12)

The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.

Beat

Missed

CXM Earnings-Related Price Changes

Report Date	Price 1 Day Before	Price 1 Day After	Percentage Change
Sep 03, 2025	$8.60	$7.74	-10.00%
Jun 04, 2025	$8.55	$9.06	+5.96%
Mar 12, 2025	$8.08	$9.42	+16.58%
Dec 04, 2024	$8.64	$8.67	+0.35%

Earnings announcements can affect a stock’s price. This table shows the stock's price the day before and the day after recent earnings reports, including the percentage change.