Sprinklr showed some positive financial metrics, such as revenue growth and strong free cash flow, alongside strategic customer wins and platform recognition. However, challenges with customer churn, elongated sales cycles, and renewal pressures indicate ongoing operational issues. The company is in a transitional phase, focusing on strengthening execution and addressing past execution challenges.

Company Guidance

During Sprinklr, Inc.'s first quarter fiscal year 2026 earnings call, the company provided guidance and financial metrics indicating a transitional year with several challenges and strategic initiatives in place. Total revenue grew by 5% year over year to $205.5 million, with subscription revenue up 4% to $184.1 million. The company achieved a non-GAAP operating income of $36.7 million, resulting in an 18% operating margin, and generated a record $81 million in free cash flow. Looking ahead, Sprinklr, Inc. expects total revenue for the second quarter to range between $205 million and $206 million, with subscription revenue anticipated to be between $184 million and $185 million. For the full fiscal year 2026, they project total revenue between $825 million and $827 million, reflecting a 4% increase year over year. The company also highlighted a $150 million stock buyback program and noted challenges such as elongated sales cycles and customer churn, which are being addressed through strategic initiatives like Project Bear Hug and an enhanced business management system.

Revenue Growth

First quarter total revenue grew 5% year over year to $205.5 million, and subscription revenue grew 4% to $184.1 million.

Strong Free Cash Flow

Record $81 million in free cash flow generation for the quarter, with a free cash flow margin projected at 15% for FY 2026.

Significant Customer Wins

New customer wins with brands like Calvin Klein, LG Electronics, and Pepsi, along with a notable contract with a Fortune 500 global medical technology leader.

AI Platform Recognition

Sprinklr's AI-native platform has been recognized in analyst evaluations by Gartner and Forrester, highlighting its innovation.

Stock Buyback Program

Sprinklr's board authorized a new $150 million stock buyback program.

Healthy Balance Sheet

Cash and marketable securities stand at $570.2 million with no debt outstanding.

Sprinklr (CXM) Earnings, Revenues Date & History

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CXM Earnings History

Report Date	Fiscal Quarter	Forecast / EPS	Last Year's EPS	EPS YoY Change	Slides	Play Transcript
Sep 03, 2025	2026 (Q2)	0.10 / -	0.06	―	―	―
Jun 04, 2025	2026 (Q1)	0.10 / 0.12	0.09	33.33% (+0.03)	―
Mar 12, 2025	2025 (Q4)	0.07 / 0.10	0.12	-16.67% (-0.02)
Dec 04, 2024	2025 (Q3)	0.08 / 0.10	0.11	-9.09% (>-0.01)
Sep 04, 2024	2025 (Q2)	0.07 / 0.06	0.09	-33.33% (-0.03)
Jun 05, 2024	2025 (Q1)	0.07 / 0.09	0.06	50.00% (+0.03)
Mar 27, 2024	2024 (Q4)	0.09 / 0.12	0.06	100.00% (+0.06)
Dec 06, 2023	2024 (Q3)	0.07 / 0.11	0.02	450.00% (+0.09)
Sep 06, 2023	2024 (Q2)	0.05 / 0.09	-0.03	400.00% (+0.12)
Jun 05, 2023	2024 (Q1)	0.01 / 0.06	-0.05	220.00% (+0.11)

The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.

Beat

Missed

CXM Earnings-Related Price Changes

Report Date	Price 1 Day Before	Price 1 Day After	Percentage Change
Jun 04, 2025	$8.55	$9.06	+5.96%
Mar 12, 2025	$8.08	$9.42	+16.58%
Dec 04, 2024	$8.64	$8.67	+0.35%
Sep 04, 2024	$8.59	$7.79	-9.31%

Earnings announcements can affect a stock’s price. This table shows the stock's price the day before and the day after recent earnings reports, including the percentage change.