Customer RetentionThe enterprise segment is also experiencing weakness as pandemic-era spending from C4G customers is rolling off, negatively impacting NRR, which came in at a new low of 89%.
Financial PerformanceThe company is coming off a mixed Q3 print where the quarterly beat was offset by lower FY24 revenue guidance due to weaker retention and slower pipeline conversion on new content in the consumer segment.
Revenue GrowthConsumer revenue growth has decelerated, driven by a delayed content launch and softer trends and retention.