New Customer Origination and Outstanding Ledger Growth
Originated 16% more new customer volume in the quarter and ended the quarter with ~25% more outstanding new-customer ledger versus the same quarter last year. The quarter had the highest new-customer acquisition since Q3 2021, and early performance indicates these are performing in line with expectations.
Improved Early Credit Performance on New Accounts
First-pay default rates on new customers are already ~19% lower relative to prior high-volume cohorts (referenced to 2021/2022), suggesting improved underwriting and better early returns on recent originations.
Yield and Income Improvement
Gross yields improved ~84 basis points year-over-year. Management attributes yield and income improvements to higher rates in some states, tighter credit limits and underwriting discipline, and improved customer retention.
Customer Base and Ledger Turnaround
Organic customer base grew ~5.4% year-over-year (versus +2.2% last year and declines in the prior two years). Organic ledger growth was +2.4% year-over-year versus a -2.4% decline last year, indicating a reversal to growth.
Share Repurchases and Capital Return
Repurchased nearly 600,000 shares, reducing outstanding shares by ~11% in the first nine months of the fiscal year. The company has ~ $60 million of remaining repurchase capacity (≈9% of outstanding shares), implying potential total repurchases of roughly ~20% of outstanding shares this year.
Early Strength in Tax Filing Season
Mid-quarter update showed substantial year-over-year improvement in both tax filing volume and tax-related revenue. Although weather affected some branches, management remains optimistic about a strong tax season driving revenue.
Underwriting Discipline and Portfolio Quality Actions
Ongoing 'credit box' improvements and disciplined underwriting contributed to a ~2.5% decline in average outstanding loan balance year-over-year (reflecting tighter limits and growth in lower-average-balance new accounts), which management says supports long-term yield improvement and retention of lower-risk, longer-tenured customers.