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Teleperformance (TLPFY)
OTHER OTC:TLPFY

Teleperformance (TLPFY) AI Stock Analysis

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Teleperformance

(OTC:TLPFY)

Rating:76Outperform
Price Target:
$53.00
▲(10.51%Upside)
Teleperformance's strong financial performance and positive earnings call highlight its growth potential. The company benefits from steady revenue and cash flow growth, while remaining attractively valued. Although technical indicators suggest some caution, the overall outlook is optimistic, supported by a robust financial structure and strategic initiatives.

Teleperformance (TLPFY) vs. SPDR S&P 500 ETF (SPY)

Teleperformance Business Overview & Revenue Model

Company DescriptionTeleperformance (TLPFY) is a global leader in outsourced customer experience management and contact center services. The company operates across various sectors including telecommunications, healthcare, financial services, retail, and technology, providing a wide array of services such as customer care, technical support, customer acquisition, digital solutions, and back-office services. With a presence in numerous countries, Teleperformance leverages its extensive expertise and innovative technology to enhance customer interactions and business outcomes for its clients.
How the Company Makes MoneyTeleperformance makes money primarily through outsourcing contracts with businesses that seek to enhance their customer service operations. The company earns revenue by providing comprehensive customer experience management services, which include customer support, technical assistance, and sales solutions. These services are typically offered via long-term contracts with clients across various industries. Additionally, Teleperformance benefits from strategic partnerships and investments in digital transformation solutions, which help drive operational efficiencies and improve service offerings. The company's global footprint and diverse client base also contribute significantly to its revenue generation, allowing it to capitalize on economies of scale and expand its service portfolio.

Teleperformance Earnings Call Summary

Earnings Call Date:Feb 27, 2025
(Q4-2024)
|
% Change Since: -9.49%|
Next Earnings Date:Jul 31, 2025
Earnings Call Sentiment Positive
Teleperformance's 2024 earnings call indicates a strong performance with record revenue and cash flow, successful integration with Majorel, and strategic focus on AI. However, challenges such as the loss of a major contract, FX impacts, and restructuring in France present concerns. Overall, the positives outweigh the negatives, suggesting a robust position moving forward.
Q4-2024 Updates
Positive Updates
Record Revenue Achievement
Teleperformance delivered over €10 billion in revenue for the first time, marking a statutory increase of 23% and a like-for-like increase of 2.6%.
Strong Free Cash Flow
The company generated more than €1.08 billion in free cash flow, emphasizing a resilient business model.
Successful Integration and Synergies
The integration with Majorel is on track, with over €90 million in synergies realized, aiming for €150 million.
Specialized Services Growth
Specialized Services experienced double-digit growth in 2024.
Strong Performance in EMEA and APAC
These regions delivered more than 7% growth in Q4 2024.
Positive Outlook for 2025
Projected revenue growth between 3% and 5% with continued margin improvement.
Strategic AI Partnerships
Launched a €100 million program for AI partnerships, including an investment in Sanas AI.
Negative Updates
Contract Loss Impact
Loss of a long-standing visa services contract affected growth momentum in Q4 2024.
FX Impact on Margins
Adverse FX movements caused a 60 basis points negative impact on margins.
French Market Restructuring
A voluntary departure plan for 600 employees in France, with a provision of €54 million.
Telecom Vertical Reduction
Experienced some reduction in the telecom vertical.
Company Guidance
During the press conference for fiscal year 2024, the company highlighted several key financial achievements and provided guidance for 2025. In 2024, the company reported over €10 billion in revenue, marking a statutory increase of 23% and a like-for-like growth of 2.6%. Free cash flow exceeded €1 billion, specifically €1.08 billion, demonstrating the resilience of their business model. The BPO business, constituting 85-86% of operations, showed strong performance, with EMEA and APAC regions delivering over 7% growth in Q4. Additionally, Specialized Services experienced double-digit growth, despite a non-renewal of a major visa services contract impacting Q4. Integration with Majorel is progressing well, with recorded synergies of over €90 million, targeting €150 million. For 2025, the company forecasts revenue growth of 3-5%, excluding the special effect from the non-renewal. They anticipate continued margin expansion and strong cash flow generation, targeting €1 billion in net free cash flow before nonrecurring items. The company also announced an increase in dividends to €4.20 per share, raising the payout ratio to 48%.

Teleperformance Financial Statement Overview

Summary
Teleperformance exhibits strong financial performance with robust revenue and free cash flow growth, supported by stable leverage and effective cash management. However, a slight decrease in net profit margin indicates some pressure on profitability.
Income Statement
85
Very Positive
Teleperformance demonstrates strong revenue growth with a 23.2% increase from the previous year, supported by a solid gross profit margin of 32.6% and an EBIT margin of 10.5% in 2024. However, the net profit margin has slightly decreased to 5.1%, indicating some pressure on profitability. Overall, the income statement reflects a robust growth trajectory with some room for improvement in net profitability.
Balance Sheet
75
Positive
The company maintains a reasonable debt-to-equity ratio of 1.08, suggesting a balanced use of leverage. Return on Equity (ROE) stands at 11.5%, which is commendable, though there is room for enhancing shareholder returns. The equity ratio of 37.7% indicates a stable equity base relative to total assets, providing a solid foundation for financial stability.
Cash Flow
80
Positive
Teleperformance shows strong cash flow generation with a free cash flow growth rate of 39.6% over the past year. The operating cash flow to net income ratio of 3.47 highlights efficient cash earnings conversion, while the free cash flow to net income ratio of 3.05 underscores robust cash flow relative to profits. These metrics reflect a healthy cash position and effective capital management.
BreakdownDec 2024Dec 2023Dec 2022Dec 2021Dec 2020
Income Statement
Total Revenue10.28B8.35B8.15B7.12B5.73B
Gross Profit3.35B2.60B1.81B1.50B1.13B
EBITDA1.91B1.63B1.64B1.38B1.05B
Net Income523.00M602.00M643.00M557.00M324.00M
Balance Sheet
Total Assets12.07B11.75B8.86B8.35B7.02B
Cash, Cash Equivalents and Short-Term Investments1.10B926.00M846.00M837.00M1.05B
Total Debt4.91B5.43B3.42B3.50B3.27B
Total Liabilities7.52B7.52B5.19B5.19B4.62B
Stockholders Equity4.56B4.23B3.67B3.16B2.41B
Cash Flow
Free Cash Flow1.59B1.14B947.00M876.00M694.00M
Operating Cash Flow1.81B1.38B1.25B1.11B952.00M
Investing Cash Flow-221.00M-2.59B-602.00M-1.16B-254.00M
Financing Cash Flow-1.40B1.41B-666.00M-140.00M-123.00M

Teleperformance Technical Analysis

Technical Analysis Sentiment
Negative
Last Price47.96
Price Trends
50DMA
50.63
Negative
100DMA
50.01
Negative
200DMA
48.50
Negative
Market Momentum
MACD
-1.30
Positive
RSI
45.44
Neutral
STOCH
30.68
Neutral
Evaluating momentum and price trends is crucial in stock analysis to make informed investment decisions. For TLPFY, the sentiment is Negative. The current price of 47.96 is below the 20-day moving average (MA) of 50.11, below the 50-day MA of 50.63, and below the 200-day MA of 48.50, indicating a bearish trend. The MACD of -1.30 indicates Positive momentum. The RSI at 45.44 is Neutral, neither overbought nor oversold. The STOCH value of 30.68 is Neutral, not indicating any strong overbought or oversold conditions. Overall, these indicators collectively point to a Negative sentiment for TLPFY.

Teleperformance Peers Comparison

Overall Rating
UnderperformOutperform
Sector (65)
Financial Indicators
Name
Overall Rating
Market Cap
P/E Ratio
ROE
Dividend Yield
Revenue Growth
EPS Growth
UNUNF
82
Outperform
$3.33B23.167.17%0.75%5.04%31.69%
MMMMS
80
Outperform
$3.94B13.9217.36%1.68%5.29%31.95%
76
Outperform
$5.74B10.1212.04%4.95%23.25%-14.69%
CBCBZ
71
Outperform
$3.87B48.376.25%32.27%-40.50%
71
Outperform
$11.03B32.4011.77%1.00%-3.47%-45.03%
65
Neutral
$10.56B15.495.57%1.96%2.71%-26.28%
ABABM
61
Neutral
$2.89B37.134.30%2.29%3.52%-67.27%
* Industrials Sector Average
Performance Comparison
Ticker
Company Name
Price
Change
% Change
TLPFY
Teleperformance
47.96
-5.42
-10.15%
ABM
ABM Industries
46.38
-2.81
-5.71%
CBZ
CBIZ
71.11
-2.58
-3.50%
MMS
Maximus
69.99
-13.59
-16.26%
UNF
UniFirst
186.32
15.86
9.30%
ARMK
ARAMARK Holdings
42.10
9.17
27.85%
Glossary
BuyA stock rated as a "Buy" is expected to perform better than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock is likely to deliver higher returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
HoldA stock rated as a "Hold" is expected to perform in line with the overall market or a specific benchmark. This rating indicates that the stock is neither particularly compelling nor unfavorable for investment. Note: This is not investment advice; please consult a financial advisor before making investment decisions.
SellA stock rated as a "Sell" is expected to perform worse than the overall market or a specific benchmark over the near-to-medium term. This rating suggests the stock may deliver lower returns compared to other stocks in the same sector or market index. Note: This is not investment advice; please consult a financial advisor before making investment decisions.

Disclaimer

This AI Analyst Stock Report is automatically generated by our AI systems using advanced algorithms and publicly available financial, technical, and market data. While the information provided aims to be accurate and insightful, it is intended for informational purposes only and should not be considered financial advice. Any content created by an AI (Artificial Intelligence) system may contain inaccuracies and/or contain errors. Investing in stocks carries inherent risks, and past performance is not indicative of future results. This report does not account for your personal financial circumstances, objectives, or risk tolerance. Always conduct your own research or consult with a qualified financial advisor before making investment decisions. The analysis and recommendations provided are based on historical and current data and may not fully reflect future market conditions or unexpected developments. Neither the creators of this report nor its affiliated entities guarantee the accuracy, completeness, or reliability of the information presented. Use this report at your own discretion and risk.Date of analysis: Jun 19, 2025