Improvement in Sales and Traffic
Fourth-quarter system-wide comparable sales increased by 0.8%, with traffic nearly flat at -0.1%. The first quarter of 2025 saw over 3% comp sales growth with positive traffic.
Guest Satisfaction Increases
January saw the largest single-month increase in overall guest satisfaction, reducing the gap to the fast-casual industry average by almost 80% over the past twelve months.
Menu Transformation Success
The introduction of new menu items like Steak Stroganoff and three other dishes in October drove sales trends, with further improvements expected from new menu items in March.
Leadership Strengthening
Joe Cristina joined as President and COO, adding to leadership changes that include a new Chief Concept Officer and Executive Vice President of Marketing.