The earnings call presented a mix of positive and negative aspects. While the company exceeded revenue and EBITDA guidance and saw significant growth in AI tool adoption and strategic partnerships, it also faced challenges with revenue decline, net revenue retention, and elongated sales cycles. The sentiment is balanced with both notable achievements and challenges.

Company Guidance

During LivePerson's first-quarter 2025 earnings call, the company provided guidance indicating a revenue of $64.7 million, which surpassed the midpoint of their guidance range, and an adjusted EBITDA of $0.2 million, exceeding the high end of their expectations. For the full year, they reaffirmed their revenue guidance of $240 million to $255 million, with approximately 93% expected to be recurring. Despite a sequential decline in revenue anticipated through the year, they expect net new ARR to turn positive in the second half. The company also highlighted a strong pipeline and improving renewal rates, aiming for positive net new ARR growth later in the year. In terms of partnerships, LivePerson is on track to achieve a 35% partner attach rate and has announced an integration with Amazon Connect to enhance their AI capabilities. The company remains focused on driving commercial performance, controlling costs, and accelerating product innovation.

Revenue and EBITDA Exceed Guidance

Revenue for Q1 2025 was $64.7 million, above the midpoint of the guidance range, and adjusted EBITDA was $0.2 million, exceeding the high end of the guidance range.

Growth in AI Tool Adoption

In Q1, there was a 14% increase in the number of customers using generative AI tools and a 25% sequential increase in conversations powered by generative AI.

Significant Customer Wins

The company signed a total of 50 deals in Q1, including five new logos and 45 expansions and renewals, marking a 25% increase quarter-over-quarter.

Successful Partnerships and Integrations

The company is launching integration with Amazon Connect and has seen early customer interest; also achieved successful renewal and expanded partnership with IBM.

Liveperson (LPSN) Earnings, Revenues Date & History

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LPSN Earnings History

Report Date	Fiscal Quarter	Forecast / EPS	Last Year's EPS	EPS YoY Change	Slides	Play Transcript
Aug 12, 2025	2025 (Q2)	-0.20 / -	-0.005	―	―	―
May 07, 2025	2025 (Q1)	-0.19 / -0.03	-0.079	56.96% (+0.04)
Mar 05, 2025	2024 (Q4)	-0.05 / -0.11	-0.064	-76.56% (-0.05)
Nov 07, 2024	2024 (Q3)	-0.05 / -0.14	0.009	-1688.89% (-0.15)
Jul 31, 2024	2024 (Q2)	-0.05 / >-0.01	0.092	-105.43% (-0.10)
May 08, 2024	2024 (Q1)	-0.10 / -0.08	0.329	-124.01% (-0.41)
Feb 28, 2024	2023 (Q4)	-0.04 / -0.06	-0.241	73.44% (+0.18)
Nov 08, 2023	2023 (Q3)	0.03 / <0.01	0.061	-85.25% (-0.05)
Aug 08, 2023	2023 (Q2)	-0.02 / 0.09	-0.258	135.66% (+0.35)
May 09, 2023	2023 (Q1)	-0.21 / 0.33	-0.354	192.94% (+0.68)

The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.

Beat

Missed

LPSN Earnings-Related Price Changes

Report Date	Price 1 Day Before	Price 1 Day After	Percentage Change
May 07, 2025	$0.78	$0.85	+8.97%
Mar 05, 2025	$1.10	$0.92	-16.36%
Nov 07, 2024	$1.21	$0.87	-28.10%
Jul 31, 2024	$1.20	$1.14	-5.00%

Earnings announcements can affect a stock’s price. This table shows the stock's price the day before and the day after recent earnings reports, including the percentage change.