Debt Refinancing Agreement Closed
LivePerson successfully closed a pivotal debt refinancing agreement, which resolves a major concern for both customers and partners.
Exceeded Revenue and EBITDA Guidance
Quarterly revenue was $60.2 million, exceeding the high end of the guidance range. Adjusted EBITDA was $4.8 million, also above the high end of the guidance range.
Growth in Generative AI Adoption
Nearly 20% of all conversations on LivePerson's platform are now utilizing generative AI.
Recognition in Gartner Reports
LivePerson was recognized as a niche player in the 2025 Gartner Magic Quadrant for conversational AI platforms and in the Gartner report for digital customer service.
Launch of Conversation Simulator
LivePerson launched Conversation Simulator, a product designed to safely test, train, and validate AI agents, reducing agent ramp time by 30% and AI bot testing time by 60%.
Renewed Customer Confidence
Successful renewal of several large accounts and new upsell contracts with a major U.S. telecom company and a leading amusement park and entertainment company, indicating increased customer confidence.
Google Partnership Expansion
LivePerson's platform is now live on Google Cloud Marketplace, creating a new channel for growth, and has launched Copilot Translate using Google’s Gemini 2.5.
Raised Full-Year Guidance
Full-year revenue guidance increased to $235 million to $240 million, and adjusted EBITDA guidance raised to $7.5 million to $12.5 million.