The earnings call presented a mixed picture with several positive developments, such as the successful refinancing agreement and increased adoption of AI solutions. However, these were offset by revenue declines, lowered guidance, and challenges in securing new bookings and renewals, particularly among larger customers.

Company Guidance

During LivePerson's second quarter 2025 earnings call, the company provided several key metrics and guidance for the future. LivePerson reported a revenue of $59.6 million, surpassing the midpoint of their guidance range, and an adjusted EBITDA of $2.9 million, exceeding the high end of their expectations. The company experienced a 45% sequential increase in conversations powered by their Generative AI Suite, with over 17% of all platform interactions leveraging at least one AI feature. Despite slower-than-expected bookings and some renewal hesitation, primarily due to macroeconomic uncertainties and concerns over the company's capital structure, LivePerson adjusted their full-year revenue guidance to $235 million at the midpoint, a decrease of approximately 5%. However, they increased their adjusted EBITDA guidance midpoint to a positive $2 million, marking a $9 million improvement. The company highlighted their strategic partnerships with Google Cloud and Databricks as pivotal for enhancing AI capabilities and expanding their market presence.

Successful Refinancing Agreement

LivePerson announced a refinancing agreement with 2026 noteholders, which extends debt maturities to 2029, delevers the balance sheet by $226 million, and shifts a greater proportion of enterprise value to equity holders.

Generative AI Suite Adoption

A 45% sequential increase in conversations powered by LivePerson's Generative AI Suite was observed, with over 17% of all conversations leveraging at least one AI feature.

Strategic Partnerships Expansion

LivePerson announced deepening relationships with Google Cloud and Databricks to enhance AI capabilities and optimize infrastructure, aiming to redefine enterprise customer experience.

Adjusted EBITDA Exceeds Guidance

Adjusted EBITDA came in at $2.9 million, exceeding the high end of the guidance range.

Positive Customer Outcomes

Notable customer success stories include a major media technology company achieving an 86% first contact resolution rate and a 97% routing accuracy by using AI solutions.

Liveperson (LPSN) Earnings, Revenues Date & History

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LPSN Earnings History

Report Date	Fiscal Quarter	Forecast / EPS	Last Year's EPS	EPS YoY Change	Slides	Play Transcript
Nov 05, 2025	2025 (Q3)	-0.15 / -	-0.143	―	―	―
Aug 11, 2025	2025 (Q2)	-0.20 / -0.13	-0.005	-2440.00% (-0.12)
May 07, 2025	2025 (Q1)	-0.19 / -0.03	-0.079	56.96% (+0.04)
Mar 05, 2025	2024 (Q4)	-0.05 / -0.11	-0.064	-76.56% (-0.05)
Nov 07, 2024	2024 (Q3)	-0.05 / -0.14	0.009	-1688.89% (-0.15)
Jul 31, 2024	2024 (Q2)	-0.05 / >-0.01	0.092	-105.43% (-0.10)
May 08, 2024	2024 (Q1)	-0.10 / -0.08	0.329	-124.01% (-0.41)
Feb 28, 2024	2023 (Q4)	-0.04 / -0.06	-0.241	73.44% (+0.18)
Nov 08, 2023	2023 (Q3)	0.03 / <0.01	0.061	-85.25% (-0.05)
Aug 08, 2023	2023 (Q2)	-0.02 / 0.09	-0.258	135.66% (+0.35)

The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.

Beat

Missed

LPSN Earnings-Related Price Changes

Report Date	Price 1 Day Before	Price 1 Day After	Percentage Change
Aug 11, 2025	$1.19	$0.96	-19.33%
May 07, 2025	$0.78	$0.85	+8.97%
Mar 05, 2025	$1.10	$0.92	-16.36%
Nov 07, 2024	$1.21	$0.87	-28.10%

Earnings announcements can affect a stock’s price. This table shows the stock's price the day before and the day after recent earnings reports, including the percentage change.