Positive Operating Margin Achieved
JetBlue ended the year with a positive adjusted operating margin of 0.8%, over 2 points better than in 2023.
Revenue Outperformance
Fourth quarter revenue outperformed guidance, generating adjusted operating income of $18 million and beating the revised guidance midpoint by 1.4 points.
Improved Operational Metrics
On-time performance improved by 6 points in 2024 compared to 2023, and the Net Promoter Score increased by nearly 10 points.
Strategic Network Realignment
JetBlue closed 15 Blue Cities and redeployed over 20% of its network, focusing on core strengths on the East Coast and improving performance in New England and the Caribbean.
Loyalty and Revenue Initiatives Surpass Expectations
Revenue initiatives drove $395 million in 2024, $95 million over the target, and loyalty now accounts for 12% of total revenue.