Record Group Profit
Group profit reached a record GBP 958 million in FY2025, up 16% year‑on‑year (or up 28% excluding the Ogden impact).
U.K. Insurance and Motor Milestones
U.K. Insurance delivered GBP 1.1 billion profit, with U.K. Motor profit exceeding GBP 1.0 billion (record), supported by disciplined underwriting and pricing.
Strong Capital, Dividends and Shareholder Returns
Solvency ratio remained very strong at 193%; return on equity ~53%; total dividend for the year 205p per share (proposed final 90p), a 7% increase versus 2024; company introduced buybacks alongside special dividends as part of an updated capital returns framework.
Customer Growth and Engagement
Group customer base increased ~7% year‑on‑year; U.K. customers reached 9.6 million (+9% YoY). Net Promoter Score remained high (group NPS >50; U.K. NPS >55). Multi‑product ownership rose to ~1.6 million customers (+14% YoY).
Admiral Money and New Capital‑Efficient Deals
Admiral Money profit doubled versus 2024, benefiting from balance sheet growth and sales of back‑book/newly originated loans; completed first forward flow deal enabling a more capital‑efficient growth path.
European Recovery and Market Progress
Europe returned to combined profitability with a FY2025 Motor profit of GBP 39 million (group share GBP 11m). Italy recovered (~GBP 30m improvement vs prior year), France delivered double‑digit turnover and profit growth to GBP 16m, and Spain moved to near breakeven excluding a one‑off reinsurance accounting item.
Technology, Data and AI Advancement
Significant progress in predictive AI and gen AI: over 150 gen AI initiatives across the group supporting ~4,000 colleagues; predictive AI has already delivered >GBP 100 million of incremental loss‑ratio value; target of >GBP 100 million annual efficiency gains by 2028 from automation and AI.
Strategic M&A and Portfolio Actions
Integration of More Than completed and accretive; disposal of Elephant completed; announced intent to acquire Flock (telemetry‑based fleet proposition) as a strategic fit for commercial/fleet growth (estimated solvency impact <10 percentage points if completed).
Strong Operating Ratios
Group combined ratio was 80% (FY2025), only ~3 percentage points higher than 2024 with ~2 percentage points attributable to Ogden; U.K. Motor discounted booked loss ratio at 12 months ~78% (undiscounted ~85% vs 77% in 2024).
Efficiency and Expense Progress
European motor expense ratio reduced by ~7 points since 2022; group emphasised continued cost discipline and automation opportunities to improve expense ratios (8‑point expense ratio delta versus market cited).