Strong Q4 and FY2025 Financials
Q4 consolidated revenue $24.5B; Q4 operating profit $2.9B; Q4 operating margin 11.8%; Q4 diluted EPS $2.38. Full-year 2025 consolidated revenue $88.7B; operating profit $8.7B; operating margin 9.8%.
Revenue Quality and Pricing Gains
U.S. revenue per piece improved materially: +8.3% year over year in Q4 and management noted +7.1% Y/Y for 2025. Base rates and package characteristics contributed ~340 bps of Q4 rep-per-piece growth; customer/product mix added ~320 bps.
Customer Mix Improvements (SMB & B2B)
SMB penetration rose to 31.8% of total U.S. volume (highest fourth quarter SMB level historically); Q4 SMB share 31.2% (↑340 bps Y/Y). B2B share increased (management cited 42.3% of U.S. volume in 2025 and Q4 B2B at 37.5%, +220 bps Y/Y), reflecting a shift to higher-yield volume.
Material Cost Savings and Network Reconfiguration
Delivered $3.5B in savings from network reconfiguration and efficiency reimagined initiatives in 2025. Targets for 2026 include an additional ~$3.0B in savings tied to the Amazon glide-down and network changes.
Automation and Productivity Gains
Deployed automation in 57 buildings in 2025; 66.5% of U.S. volume processed through automated facilities at year-end 2025 and targeted to reach 68% by end of 2026. Automated facilities show ~28% lower cost per piece versus conventional buildings.
Workforce and Operational Reductions
Removed 26.9 million labor hours in 2025; reduced ~48,000 operational positions (including 15,000 fewer seasonal positions); closed 195 operations (including 93 buildings) to align capacity with lower volumes.
Digital & Healthcare Growth
Digital access program revenue grew ~25% Y/Y to $4.1B globally; UPS Digital (Roadie & Happy Returns) revenue grew ~24-27% Y/Y. Completed acquisitions (Frigo Trans and Ann Lower Healthcare Group); healthcare logistics revenue reached $11.2B in 2025.
Strong Cash Generation and Capital Allocation
Generated $8.5B cash from operations in 2025; returned $6.4B to shareholders (dividends $5.4B, share repurchases $1.0B). Full-year 2026 free cash flow expected ≈$6.5B; CapEx planned ≈$3.0B; 2026 guidance: consolidated revenue ≈$89.7B and operating margin ≈9.6%.
Fleet Modernization
Accelerated retirement of MD-11 fleet (one-time $137M after-tax write-off in 2025) and will replace with 18 Boeing 767s (15 expected in 2026), improving long-term air fleet efficiency.
Operational Performance & Service Leadership
Maintained industry-leading on-time service during peak for the eighth consecutive year; management highlighted efficient peak operations despite MD-11 grounding.