The earnings call presents a mixed outlook. While the company exceeded financial expectations in Q4 and reported strong innovation and customer engagement, it faces significant challenges. Revenue is expected to decline, and customer attrition remains a concern. The company's strategic initiatives in AI and partnerships show promise, but financial pressures and the ongoing transition period create uncertainties.

Company Guidance

During the LivePerson Fourth Quarter 2024 Earnings Conference Call, the company provided guidance that included several key metrics. For the fourth quarter, revenue was $73.2 million, and adjusted EBITDA was $8.1 million, both exceeding the high end of guidance ranges. The full-year revenue was reported at $312.5 million with an adjusted EBITDA of $24.1 million, again surpassing expectations. Looking ahead to 2025, LivePerson anticipates a revenue range of $240 million to $255 million, with approximately 93% expected to be recurring. First-quarter 2025 revenue is projected to be between $63 million and $65 million, with an adjusted EBITDA loss ranging from $3 million to $1 million. The company emphasized continued demand for AI-driven solutions, expecting to achieve positive net new annual recurring revenue (ARR) in the second half of 2025, despite ongoing attrition challenges in the first half of the year.

Exceeding Financial Expectations

Revenue in the fourth quarter of $73.2 million and adjusted EBITDA of $8.1 million were both above the high end of the company's guidance ranges. Revenue for the full year of $312.5 million and adjusted EBITDA of $24.1 million exceeded expectations.

Strong Product Innovation and Adoption

Introduced several new AI-driven features such as Bring Your Own LLM and Copilot Rewrite, which accelerated adoption of generative AI on the platform. Also launched Agent Workspace for Voice, integrating voice and digital channels.

Significant Customer Wins and Expansions

Signed 39 deals in Q4, including 9 new logos and 30 expansions and renewals. Total deal value increased by 18% quarter-over-quarter. New logo deal values more than doubled the average over the first three quarters of 2024.

Positive Trends in AI and Partner Strategy

Q4 saw a 17% sequential increase in the number of customers leveraging generative AI and a 37% increase in conversations using the gen AI suite. Partner strategy aims for a 35% attach rate in 2025, more than doubling current contributions.

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Liveperson (LPSN) Earnings, Revenues Date & History

The upcoming earnings date is based on a company’s previous reporting, and may be updated when the actual date is announced

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LPSN Earnings History

Report Date	Fiscal Quarter	Forecast / EPS	Last Year's EPS	EPS YoY Change	Slides	Play Transcript
May 13, 2025	2025 (Q1)	-0.18 / -	-0.079	―	―	―
Mar 05, 2025	2024 (Q4)	-0.05 / -0.11	-0.064	-76.56% (-0.05)
Nov 07, 2024	2024 (Q3)	-0.05 / -0.14	0.009	-1688.89% (-0.15)
Jul 31, 2024	2024 (Q2)	-0.05 / >-0.01	0.092	-105.43% (-0.10)
May 08, 2024	2024 (Q1)	-0.10 / -0.08	0.329	-124.01% (-0.41)
Feb 28, 2024	2023 (Q4)	-0.04 / -0.06	-0.241	73.44% (+0.18)
Nov 08, 2023	2023 (Q3)	0.03 / <0.01	0.061	-85.25% (-0.05)
Aug 08, 2023	2023 (Q2)	-0.02 / 0.09	-0.258	135.66% (+0.35)
May 09, 2023	2023 (Q1)	-0.21 / 0.33	-0.354	192.94% (+0.68)
Mar 15, 2023	2022 (Q4)	0.12 / -0.24	-0.373	35.39% (+0.13)

The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.

Beat

Missed

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LPSN Earnings-Related Price Changes

Report Date	Price 1 Day Before	Price 1 Day After	Percentage Change
Mar 05, 2025	$1.10	$0.92	-16.36%
Nov 07, 2024	$1.21	$0.87	-28.10%
Jul 31, 2024	$1.20	$1.14	-5.00%
May 08, 2024	$0.63	$0.58	-7.94%

Earnings announcements can affect a stock’s price. This table shows the stock's price the day before and the day after recent earnings reports, including the percentage change.

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