Strong Transaction and Revenue Growth
Total transaction value (TTV) grew 23% and revenue growth accelerated to 13%.
Record Customer Retention and New Wins
Amex GBT achieved a customer retention rate of 95% and $3.2 billion in total new wins value over the last 12 months.
Significant Acquisition of CWT
The acquisition of CWT increased revenues by approximately 30% and SME business by approximately 20%.
Promising AI Integration
AI-driven solutions led to a 23% reduction in the need for human intervention in Egencia Chats and increased hotel attachment rates, improving efficiency and revenue.
Strategic Partnership with SAP Concur
A new alliance with SAP Concur aims to develop a flagship travel and expense solution that could accelerate growth within the SME segment.