AI and Digital Adoption Driving Productivity
Digital transactions rose from ~60% to over 80% (cited ~83%), Egencia average booking time under three minutes, 57% of chats resolved without human intervention (deflection); management expects adjusted gross profit margin to expand 150–200 basis points per year over the next five years (targeting high sixties by 2030) driven largely by AI and automation.
Product & Partnership Momentum
Launched strategic partnership with SAP Concur and flagship solution 'Complete'; next-gen Egencia (AI-powered) launching in April with full Concur Expense integration; multiple agentic AI partnerships with a major technology customer, a large European software company, and AI-native entrants.
Full-Year Financial Strength
Total transaction value (TTV) grew 17% in 2025; revenue grew 12% year-over-year; adjusted gross profit margin was 60% for the full year; adjusted EBITDA grew 11%; free cash flow of $104 million for the year; customer retention rate of 96% and excluding CWT new wins accelerated to $3.3 billion.
Fourth-Quarter Acceleration (Includes CWT)
Q4 TTV grew 45% to $10.0 billion; transaction growth was 37%; revenue rose 34% to $792 million (travel revenue +36%); product & professional services revenue up 27%; adjusted EBITDA for Q4 grew 17% to $130 million; excluding CWT, Q4 revenue grew 8%.
Compelling 2026 Guidance and Pro Forma Upside
Full-year 2026 revenue guidance of $3.235B–$3.295B (19%–21% YoY growth); adjusted EBITDA guidance of $615M–$645M (16%–21% growth). On a pro forma basis including full projected CWT synergies ($155M), adjusted EBITDA would be $715M–$745M. Free cash flow guidance $125M–$155M (or $235M–$265M excluding restructuring/CWT integration cash impacts).
CWT Acquisition and Synergy Progress
Closed acquisition of CWT in September 2025; identified $155 million of bottom-line synergies driven by cost; targeting $55 million of in-year synergies in 2026 and have actioned $45 million to date through workforce reductions, real estate consolidation, and vendor savings.
Balance Sheet & Capital Allocation
Net leverage of 1.9x (net debt / LTM adjusted EBITDA), below midpoint of target range; refinanced debt reducing borrowing rate by 50 basis points; share repurchase authorization doubled to $600 million with $103 million returned to shareholders to date; disciplined CapEx target ~4% of revenue.