Strong Customer Growth and Engagement
Total customers reached 131 million, +17 million net adds in 2025; activity rate at 83%, supporting scale and engagement metrics across markets.
Revenue and Profitability Expansion
Q4 revenues reached $4.9 billion, +45% year‑over‑year; gross profit nearly $2.0 billion, +38% year‑over‑year; net income $895 million, +50% year‑over‑year, delivering a record ROE of 33%.
Higher Monetization per Active Customer
ARPAC reached $15 per active customer, up ~9% quarter‑over‑quarter and +27% year‑over‑year, driven by deeper cross‑sell and platform monetization.
Credit Portfolio and Originations Growth
Total loan portfolio $32.7 billion, +40% year‑over‑year; unsecured lending balances surpassed $8 billion with record originations of $4.0 billion in Q4; credit cards grew 12.2% quarter‑over‑quarter (strongest quarterly growth since end‑2023).
Deposit Base and Funding Resilience
Total deposits $41.9 billion, +29% year‑over‑year with geographic diversification; available funding $38.8 billion (~2x net credit portfolio of $19 billion), and consolidated funding cost improved (deposit cost declined to 87% of interbank rate).
Operational Leverage — Efficiency Ratio Improvement
Under the new managerial methodology, the efficiency ratio fell to 19.9% (below 20% for first time), reflecting net revenues growing faster than operating expenses despite Q4 seasonality.
Asset Quality Trends and Coverage
Early‑stage delinquencies (15–90 days) improved 20 bps to 4.1%; 90+ NPLs declined 10 bps to 6.6%; coverage ratios remain strong and management reports no signs of deterioration.
Strategic Product and Tech Advances
Launched >100 new products/features in 2025; nuFormer foundation model in production for credit decisioning in Brazil and testing in other use cases; Pix with AI surpassed 10 million MAUs; conditional OCC approval for a U.S. national bank charter to support international expansion.
Capital Strength and Liquidity
Holdings level capital $8.9 billion (including $3.6 billion for regulatory requirements and $3.0 billion unrestricted at Nu Holdings level); $2.2 billion excess capital in operating entities to fund growth and global plans.
Managerial P&L and Disclosure Enhancement
Introduced a managerial P&L framework (reconciled to IFRS) to improve visibility on margins, operating leverage and cross‑product value creation; historical data restated back to Q1 2021.