Strong Software Revenue Growth
Software revenue increased 33% for the full year 2025, demonstrating robust demand for Kneat's core product offering.
ARR and Retention Metrics
Annual Recurring Revenue (ARR) growth in the quarter was 24% year-over-year, and net revenue retention (NRR) was 115%, indicating continued expansion within the existing customer base.
Record New Customer Adds and Growing Base
Kneat added a record number of new customers in 2025, serving over 130 customers overall and reporting roughly 20% net new customer growth among additions—helping to scale the land-and-expand model.
Strong Balance Sheet Position
The company ended the year with $48.7 million in cash on the balance sheet, providing runway and flexibility while investing in growth and AI.
AI Product Integration and Dedicated Teams
Kneat introduced AI-powered features (content review agents, NLP analysis expert, user support expert, instant language translation) and established dedicated AI teams to both enhance the product and improve internal productivity; management frames AI as additive and competitive-advantage reinforcing.
Path to Cash Flow Breakeven in 2026
Management is targeting operating/free cash flow breakeven in 2026, citing expectations of improved adjusted EBITDA margins, relatively static capitalized R&D, and gross margin improvement (normalized gross margin target ~77%).
Gross Margin and Services Leverage
Normalized gross margin in Q4 (after adjusting for ~50 bps of year-end accrual releases) was about 77%; professional services (PS) margin historically ~15% is expected to improve toward 20%+ and SaaS mix remains near ~80%.
Sales Execution: Winning RFPs and Enterprise Focus
Management reports winning the majority of RFPs, a strategic focus on enterprise customers, and continued conversion into longer-term/enterprise license structures (top strategic customers increasingly on multi-year arrangements).