Record 2025 Financial and Operating Performance
2025 was a record year: nearly $1.0B in subscription revenue, ~15% annual subscription adjusted operating margin, $152.0M operating income for the year, and nearly 1,000,000 pets protected. Over the past 60 months the company added over $900.0M in revenue and generated $518.0M in adjusted operating income.
Quarterly/YoY Revenue and Subscription Growth
Q4 total revenue of $376.9M, up 12% year over year; Q4 subscription revenue $261.4M, up 15% year over year. Total subscription pets increased 5% year over year to >1,096,000 (including ~63,000 in Europe).
Margin Expansion and Adjusted Operating Income Growth
Subscription adjusted operating income in Q4 was $43.1M, up 23% YoY; subscription adjusted operating margin expanded to 16.5% from 15.3% (+120 basis points). Total Q4 AOI was $45.0M, up 20% YoY.
Stronger Retention and Rapid Q4 Net Pet Growth
Trailing twelve-month average monthly retention improved to 98.34% (from 98.25% prior-year Q4) and retention improved in every quarter of 2025. Subscription net pet growth was 50% in Q4 and 10% for the full year; gross pet ads were up 8% YoY in Q4.
Improving Unit Economics and Free Cash Flow
Full-year 2025 free cash flow grew to $75.4M (5.2% of revenue), a 95% increase YoY. Q4 operating cash flow was $29.3M (vs $23.7M prior year) and Q4 free cash flow was $25.3M (vs $21.8M prior year). Balance sheet strengthened with $370.7M in cash & short-term investments and total debt of $111.8M (a $17.1M reduction YoY).
High IRR and Reinvestment Capacity
Full-year blended IRR was 30%; Q4 blended IRR was 23%. The company deployed $21.6M of Q4 AOI to acquire ~65,200 new subscription pets and views AOI as a versatile pool for reinvestment across PAC, new initiatives (e.g., Landspath), technology, international expansion, and debt reduction.
Constructive 2026 Guidance
2026 guidance: total revenue $1.55B–$1.582B; subscription revenue $1.117B–$1.137B (~14% YoY growth at midpoint); total AOI $173M–$187M (~19% YoY growth at midpoint). Q1 2026 guidance implies ~14% YoY subscription revenue growth and ~27% YoY AOI growth at the midpoint.