Strong Overall Revenue Growth
Total revenue grew 32% year-over-year to $1.8 billion in Q3 FY2026, demonstrating broad demand and scale.
Cloud Acceleration and RPO Expansion
Cloud revenue surpassed $1.1 billion and accelerated to 29% year-over-year growth; RPO grew 37% year-over-year to $4.0 billion (normalized RPO would have been >40% YoY after ASC 606 adjustments).
AI Momentum — Rovo Adoption
Rovo saw millions of monthly active users, with AI credit usage growing more than 20% month-over-month; customers using Rovo are growing ARR at roughly 2x the rate of customers not using Rovo, driving stronger expansion and cloud outperformance.
Enterprise Wins and Competitive Displacements
Large enterprise deals (e.g., Siemens Energy, Rheinmetall, Wayfair) deepened commitments; company reported its largest ever quarter for competitive displacements (notably in Service Collection / ITSM), signaling share gains vs. legacy ITSM providers.
Service & Teamwork Collection Momentum
Service Collection passed the $1 billion ARR milestone; Teamwork Collection adoption remains strong (prior milestone: ~1M seats, ~1,000 customers), with Teamwork Collection customers using >2x Rovo credits per user and >2x active agents—supporting cross-sell and seat expansion.
Customer Retention and Net Revenue Retention
Data center and cloud retention rates were described as robust; Net Revenue Retention (NRR) remains north of 120% and ticked up for multiple consecutive quarters, indicating strong expansion within the installed base.
Operational and GTM Discipline
Management emphasized continued R&D and engineering efficiency, disciplined reinvestment in AI and enterprise go-to-market, and a focus on durable, profitable growth—citing improvements in cost-of-operations and platform efficiency.