Record-Breaking International Revenue
Starbucks International business posted more than $2 billion in quarterly revenue for the first time ever, driven by strength in markets like China, the UK, and Mexico.
Successful Operational Initiatives
The rollout of the Green Apron Service model and SmartQ technology has driven improvements in transactions, sales, and customer service times, with peak transaction comps growing and all-day transaction comps outperforming the broader North American portfolio.
Strong Customer and Partner Engagement
Retail partner engagement scores are up, nearing historic highs, and customer connection scores have improved, with customer complaints down both quarter-over-quarter and year-over-year.
China Market Recovery
China delivered 2% comparable sales growth and 6% transaction growth, driven by successful product innovation and expanded customer base in the afternoon and evening sales.
Mobile and Delivery Growth
Year-over-year transaction growth of more than 25% in delivery business and positive nondiscounted transactions among nearly 34 million 90-day active rewards members.