Group Revenue and Profit Growth
Group revenue increased 3.8% to $6.9 billion with organic revenue growth of 2.6%. Adjusted operating profit rose 5.4% to just over $1.0 billion, delivering an adjusted operating profit margin of 15.5% (up 30 basis points). Adjusted basic EPS increased 2.4% to $0.2591.
Very Strong Free Cash Flow and Leverage Improvement
Free cash flow grew 24.5% to $615 million with free cash flow conversion of 98% (ahead of 80% guidance). Net debt fell to $3.65 billion from $4.0 billion and net debt/adjusted EBITDA improved to 2.6x (from 2.9x). Board proposed a full year dividend up 3% to $0.1239 per share.
North America: Operational Recovery and Momentum
North America revenue grew 3.2% to $4.3 billion with organic growth of 2.3%. Region adjusted operating profit rose 5.1% to $749 million and margin improved to 17.4%. Q4 pest control organic growth reached 2.6% (up sequentially from 0.1% H1 and 1.8% Q3), lead flow grew over 7% across H2, and contract revenue in Q4 increased 2.4% with jobs up 5.6%.
Efficiency Program Delivering Early Savings
The North America efficiency program delivered $25 million of in-year savings in 2025. Broader cost initiatives included reallocation of $20 million of marketing spend to higher-efficiency channels, headcount reductions of over 500 roles, and ~430 roles offshored to reduce fixed costs.
Business Services Strong Performance
Business Services grew 8.9% for the year, with Q4 organic growth of 7.8% against a tough prior-year comparative. Distribution and brand standards businesses drove double-digit growth and significant new business wins.
International and Emerging Markets Momentum
International revenue rose 4.8% to $2.6 billion with organic growth of 3.0% (H2 organic 3.4% vs H1 2.6%). Adjusted operating profit increased 5.7% to $518 million and margins improved 20 basis points to 19.8%. Emerging markets revenue grew 6.2% and profit grew 10.8%.
Technology & AI Adoption
Major tech traction: PestConnect devices increased by ~100,000 to over 600,000 installed; Google Gemini deployed to 60,000+ colleagues with >1 million users in first 6 months; internal AI tools (e.g., Rat-GPT, lead-scoring and technician assistants) are in pilot or deployment to boost productivity and lead conversion.
Branch & Brand Strategy to Improve Local Presence
Rolled out ~150 small local satellite branches in 2025 (plans for ~70 more in 2026) and expanded brand strategy from an initial 9 to a plan for ~30 regional/local brands plus Terminix, improving local lead generation and customer proximity.