The earnings call highlighted significant progress in cost optimization and digital enhancements, but these were overshadowed by a notable decline in revenue and challenges in a competitive market environment. The company is focused on long-term growth and profitability, yet immediate challenges remain.

Company Guidance

During the PetMed Express Third Quarter Financial Results Conference Call for fiscal year 2025, CEO Sandra Campos outlined the company's strategic initiatives aimed at returning to profitability and driving sustainable growth. Key metrics highlighted include achieving $2 million in adjusted EBITDA for the quarter, a $1.1 million year-over-year improvement, and a reduction in G&A expenses by $2.6 million compared to last year. The company also reported 63,000 new customers with shipped orders and an increase in the average order value (AOV) by 7% to $108. Inventory efficiency improved, with inventory turn rising to 1.5 in Q3, alongside a 66% reduction in total inventory on hand. The company is focusing on enhancing the digital shopping experience, optimizing their product mix, and improving operational efficiencies. Despite a challenging competitive landscape, PetMed remains committed to customer engagement and financial discipline, as evidenced by a deliberate reduction in gross advertising spend by $2.8 million year-over-year to protect margins.

Return to Profitability

The company implemented cost-cutting measures and consolidation strategies, achieving $2 million in adjusted EBITDA, a $1.1 million improvement year-over-year, while lowering G&A expenses by $2.6 million compared to last year.

Inventory Optimization Success

Inventory efficiency improved significantly with inventory turn rising to 1.5 in Q3 from 1.1 in Q2 and 0.9 last year, alongside a 66% reduction in total inventory on hand.

Digital Enhancements

The company refreshed its website and mobile apps, and introduced Buy Now, Pay Later, resulting in 84,000 gross new customers and an increase in average order value by 7%.

Petmed Express (PETS) Earnings, Revenues Date & History

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PETS Earnings History

Report Date	Fiscal Quarter	Forecast / EPS	Last Year's EPS	EPS YoY Change	Slides	Play Transcript
Nov 03, 2025	2026 (Q2)	- / -	0.11	―	―	―
Jul 28, 2025	2026 (Q1)	- / -	0.18	―	―	―
Jul 01, 2025	2025 (Q4)	-0.06 / -0.06	0.18	-133.33% (-0.24)	―	―
Feb 10, 2025	2025 (Q3)	<0.01 / -0.03	-0.1	70.00% (+0.07)	―
Nov 06, 2024	2025 (Q2)	-0.06 / 0.11	0	―	―
Aug 06, 2024	2025 (Q1)	-0.09 / 0.18	-0.04	550.00% (+0.22)	―
Jun 11, 2024	2024 (Q4)	-0.07 / -0.25	-0.25	0.00% (0.00)	―
Feb 08, 2024	2024 (Q3)	-0.01 / -0.10	0	―	―
Oct 30, 2023	2024 (Q2)	0.09 / 0.00	0.13	―
Jul 31, 2023	2024 (Q1)	0.07 / -0.04	0.14	-128.57% (-0.18)

The table shows recent earnings report dates and whether the forecast was beat or missed. See the change in forecast and EPS from the previous year.

Beat

Missed

PETS Earnings-Related Price Changes

Report Date	Price 1 Day Before	Price 1 Day After	Percentage Change
Jul 28, 2025	$3.77	$3.55	-5.84%
Jul 01, 2025	$3.32	$3.27	-1.51%
Feb 10, 2025	$5.27	$4.53	-14.04%
Nov 06, 2024	$4.22	$5.73	+35.78%

Earnings announcements can affect a stock’s price. This table shows the stock's price the day before and the day after recent earnings reports, including the percentage change.