Strong top-line and profitability
Income (excluding notable items) grew 12% to GBP 16.4bn, operating profit was GBP 7.7bn and profit attributable to ordinary shareholders was GBP 5.5bn. Return on tangible equity was 19.2% and EPS rose 27% to 68p.
Material balance sheet growth
Gross lending increased 5.6% to GBP 392.7bn, deposits rose 2.4% to GBP 442bn, and customer assets and liabilities (CAL) expanded (customer assets and liabilities grew 10% in Private Banking and 4% in Retail). Loan growth included GBP 14bn (10%) in Commercial & Institutional.
Wealth and AUMA momentum
Assets under management and administration increased 20% to GBP 58.5bn with net flows up 44% (GBP 4.6bn). Fee income from AUMA grew 11% to GBP 300m and Private Banking net new flows/engagement improved materially.
Improved efficiency and cost control
Gross cost savings of around GBP 600m (~7% of 2024 cost base) were delivered. Costs grew modestly (other operating expenses ~1.4% higher) and the group cost income ratio reduced by 4.8 percentage points to 48.6% (Retail C/I down from 50% to 45%; C&I down from 52% to 49%; PBWM down 10 ppts to 64%).
Strong capital generation and CET1
Generated 252 bps of capital in 2025, ending the year with a CET1 ratio of 14% (40 bps up year-on-year). Capital generation guidance for 2026 is ~200 bps before distributions.
Low impairment and disciplined risk profile
Net loan impairment charge was GBP 671m (16 bps of loans), ECL coverage 83 bps, Stage 3 loans 1.1% (down on prior year). Management expects loan impairment rate to be below 25 bps in 2026.
Customer franchise and new customers
Added 1 million new customers in 2025; now serving >20 million customers. Retail customer base grew >5%, and 50,000 new Private Banking/Wealth customers invested for the first time in 2025.
Strategic acquisition to scale Wealth
Announced acquisition of Evelyn Partners: adds GBP 69bn of AUMA, scales Private Banking & Wealth to ~20% of group CAL, increases fee income ~20% on Day 1, expected >GBP 700m incremental income and ~GBP 100m cost synergies, and management expects RoTE accretion and EBITDA of ~GBP 400m by year 3.
Technology, AI and simplification progress
Decommissioned ~200 business apps, migrated 1m Sainsbury's customers, created GBP 100m of investment capacity, launched generative AI enhancements (Cora resolved queries +20 ppts), set up an AI research office and increased developer productivity (deployment frequency >4x since 2021).