Strong Q4 and Full Year 2024 Performance
JD.com reported a robust Q4 with a 13% year-on-year revenue increase to RMB347 billion and a full-year 7% revenue growth to RMB1.2 trillion. The company showed strong double-digit growth across most categories, including electronics and home appliances with a 16% year-on-year increase.
Growth in General Merchandise
General merchandise revenues grew by 11% year-on-year in Q4 and 9% for the full year. The supermarket business, specifically, saw double-digit growth for four consecutive quarters, driven by improvements in supply chain capabilities.
User Growth and Engagement
JD.com experienced double-digit growth in quarterly active customers for five consecutive quarters. User shopping frequency also showed double-digit growth for four quarters in a row.
Shareholder Returns
JD.com increased its annual dividend by 32% year-on-year to $1 per ADS and repurchased 8.1% of outstanding shares in 2024, reflecting a strong commitment to shareholder returns.
AI and Robotics Integration
The company has integrated AI across various business areas, including marketing, customer service, and logistics, to improve efficiency and reduce costs.