Strong Customer and Deposit Growth
Added >350,000 mobile primary customers in Q4 and over 1 million customers for the full year; core deposits rose EUR 38.1 billion (+5.5% year‑on‑year) and Q4 retail deposits contributed EUR 11.3 billion, driven by targeted campaigns and seasonal inflows.
Robust Loan Growth
Absolute loan growth doubled versus the prior year, resulting in an 8.3% increase since the start of the year; net core lending in Q4 increased by EUR 20.4 billion (Retail +EUR 10.1 billion, Wholesale +EUR 10.3 billion), driven mainly by residential mortgages and stronger wholesale lending demand.
High Net Interest Income (NII)
Commercial NII remained very strong at EUR 15.3 billion for 2025; commercial NII grew almost 5% year‑on‑year in Q4 and increased more than EUR 100 million quarter‑on‑quarter.
Fee Income Momentum and Diversification
Fee income grew 15% for the full year and accounted for 20% of total income; Q4 fee growth was 22% year‑on‑year (17% excluding a EUR 66 million one‑off in Germany), supported by investment product uptake (9% growth in customers, 16% AUM growth, 22% more trades) and insurance/daily banking fees.
Record Total Income and Profitability
Total income reached a record level for the third consecutive year and Q4 total income was +7% versus prior year; full‑year net profit exceeded EUR 6.3 billion and return on equity for 2025 was 13.2%, above start‑of‑year guidance.
Capital Generation and Shareholder Returns
Delivered strong capital generation (contributing almost 2 percentage points to CET1) with 50% of EUR 6.3 billion profit distributed as regular cash dividends; additional distributions totaling EUR 3.6 billion announced, a share buyback underway, and 2025 share price rose by ~60%.
Upgraded and Clear Outlook for 2026–2027
2026 guidance: total income ~EUR 24 billion, fee income +5–10%, ROE ~14% and ROTE >14%; 2027 outlook: total income >EUR 25 billion, fee income >EUR 5 billion, operating expenses (ex‑incidentals) ~EUR 13 billion, ROE ~15% and ROTE >15%.
Operational Efficiency and Technology Gains
Improved operational leverage: FTE over customer balances ratio improved by >7% since 2023; increased straight‑through processing and chatbot/gen AI deployment reduced manual intervention, improved NPS (Retail #1 in 5/10 markets, Wholesale NPS 77) and are expected to drive further cost efficiencies.