Return to Profitability
Profit before tax of GBP 8.3m in FY2025, returning to profitability after a FY2024 loss before tax of GBP 138m; profit attributable to shareholders GBP 8.2m.
Strong Balance Growth and Deposit Funding
Customer interest-earning balances increased 22% to over GBP 2.8bn (ahead of guidance >GBP 2.7bn). Retail deposits grew to nearly GBP 3bn and represent ~90% of total funding.
Credit Card Performance
Credit Cards delivered a profit of GBP 38.2m (up 27%) with balances up 19%. Gross charge-offs fell 19% to a 12.7% gross charge-off rate and cost of risk was 10.2% (lower end of guided range). Risk‑adjusted margin at 15.6%.
Second Charge Mortgage Growth and Profitability
Second Charge Mortgages balances grew strongly to just under GBP 600m; the business delivered a profit of GBP 5.4m and risk-adjusted margin increased to 2.8%, with weighted average LTV ~70% and low RWA density.
Material Transformation Savings and Gateway Progress
Delivered GBP 28.8m of transformation cost savings in 2025 (above the GBP 15m commitment). Gateway technology program fundamentals substantively delivered; additional GBP 23–28m of Gateway savings targeted in 2026.
Operating Cost Reduction and Efficiency Gains
Total operating costs fell 33% year-on-year (driven by absence of 2024 notable items); costs excluding notable items down 9%, producing 11% positive cost/income jaws. Cost/income ratio improved to 58.4%.
Improved Credit Metrics and Impairment Trends
Impairment reduced 2% year-on-year with a 5% reduction in gross charge-offs; overall group cost of risk reduced to 7.3%. Expected transparency on product-level cost-of-risk going forward.
Capital Strength and Optimization
Issued GBP 60m AT1 in H2 2025 and tendered GBP 58.5m Tier 2; Tier 1 ratio increased to 19.3% post AT1 issuance. CET1 ratio at 16.5% with a CET1 surplus of 5.2% (GBP 107m) above the 11.3% regulatory minimum.
Funding Liquidity and Asset Buffer
Held GBP 653m of excess high-quality liquid assets over regulatory minimum; diversified liquid asset buffer and invested GBP 250m in U.K. gilts to improve returns.
Customer and Operational Improvements
Snoop active users up 12% to 328,000 (43,000 Vanquis customers). Complaint handling costs down 10% and fraud losses fell 25% in 2025. Colleague engagement rose 13 points to 73% and the group was certified as a Great Place to Work.
Clear Forward Guidance and Growth Targets
Guidance: balances >GBP 3.3bn in 2026 and >GBP 3.7bn in 2027; ROTE guidance low double-digits in 2026 and mid‑teens in 2027; NIM guidance c.15.5% in 2026 and c.14.5% in 2027; cost/income targeted to high‑40s (2026) and mid‑40s (2027).