Full Fiber Build and Connections Record
BT broke records on full fiber build and connections, surpassing their original plan by reaching 18 million premises with a 4.3 million build in a year, and customer demand remained strong with 6.5 million connections.
EBITDA and Cash Flow Growth
Despite revenue pressure, BT delivered EBITDA growth and a better-than-expected GBP 1.6 billion of normalized free cash flow, driven by cost transformation and record investment levels.
Dividend Increase
Reflecting performance and confidence in cash flow expansion, BT increased their total dividend to 8.16p per share.
Customer Experience Improvements
BT saw NPS improvements across customer-facing divisions and met all Ofcom quality service standards, contributing to higher customer satisfaction.
Openreach Performance
Openreach delivered a record year in build, provisions, revenue, and EBITDA, with a full fiber footprint now reaching over half the UK.