Record Group Profit
Group profit hit a record GBP 958m in 2025, up 16% year-on-year (or +28% if excluding the Ogden impact), reflecting disciplined execution and group-wide contribution.
U.K. Insurance and U.K. Motor Milestones
U.K. Insurance profit reached GBP 1.1bn and U.K. Motor profit passed the GBP 1bn mark (record). Customer base reached 9.6m in the U.K. (U.K. customers +9% y/y) and vehicles covered have grown at a 5% CAGR since 2020.
Strong Capital Metrics and Shareholder Returns
Solvency ratio of 193%, return on equity of 53%, and total dividend of 205p per share (final 90p), a 7% increase in dividend per share versus 2024. Share scheme purchases started and buyback/cancel introduced as a new distribution option from 2026.
Customer Growth and Experience
Group customer base increased ~7% overall; Net Promoter Score above 50 (U.K. NPS >55); multi-product customers reached ~1.6m, up 14% year-on-year, improving retention and lifetime value.
Admiral Money Strong Performance
Admiral Money profit doubled versus 2024, supported by balance sheet growth and profitable use of forward-flow loan sales and newly originated loan sales off-balance-sheet; credit loss experience remains solid.
Europe Return to Profitability
Europe returned to combined profitability with a regional combined ratio of 94% (improvement of >10 points y/y). Italy recovered to a small profit (c. GBP 30m improvement), France delivered GBP 16m profit and double-digit turnover/profit growth.
Technology, AI and Efficiency Progress
Accelerated AI and data progress: more than 150 gen AI initiatives supporting 4,000+ colleagues; predictive AI delivered >GBP 100m of incremental loss-ratio value to date; target of >GBP 100m annual efficiency benefit by 2028 from automation and gen AI.
M&A and Strategic Moves
Integration of More Than completed and contributed positively; Elephant disposal completed; announced intention to acquire Flock (telemetry-based fleet proposition) subject to regulatory approval, seen as strategic fit to extend fleet/commercial footprint.