Company DescriptionTeleperformance SE, together with its subsidiaries, provides outsourced customer and citizen experience management, and related services in France and internationally. The company operates in two segments, Core Services and Digital Integrated Business Services, and Specialized Services. It offers customer and citizen care; technical support; and customer acquisition services, as well as back-office solutions and integrated services, including social media content moderation services and data labeling for automation solutions; and knowledge services in the field of analytics solutions, automated systems, and artificial intelligence. The company also manages business processes, as well as provides digital platform, consulting, and data analysis services; and business process outsourcing services for government agencies. In addition, it offers online interpreting services; visa application management and consulate services for government departments; online healthcare navigation and advocacy services; and accounts receivable credit management services. The company serves automotive, energy and utilities, insurance, public sector, technology, travel and hospitality, and banking and financial services, as well as healthcare, media, retail and e-commerce, crypto, cargo, telecom, and video games industries. Teleperformance SE was incorporated in 1910 and is headquartered in Paris, France.
How the Company Makes MoneyTeleperformance makes money primarily through providing outsourced customer experience management services to businesses worldwide. The company's revenue model is based on long-term contracts with clients, where they charge for services rendered, which can include customer support, technical assistance, and digital solutions. Revenue streams are diversified across various sectors, ensuring a stable income base. Teleperformance also benefits from economies of scale, operating numerous contact centers globally, which allows for cost efficiencies and competitive pricing. Significant partnerships with leading technology firms and continuous investment in technology innovation, such as AI and automation, contribute to enhanced service offerings and additional revenue opportunities.