Company DescriptionTeleperformance SE, together with its subsidiaries, provides outsourced customer and citizen experience management, and related services in France and internationally. The company operates in two segments, Core Services and Digital Integrated Business Services, and Specialized Services. It offers customer and citizen care; technical support; and customer acquisition services, as well as back-office solutions and integrated services, including social media content moderation services and data labeling for automation solutions; and knowledge services in the field of analytics solutions, automated systems, and artificial intelligence. The company also manages business processes, as well as provides digital platform, consulting, and data analysis services; and business process outsourcing services for government agencies. In addition, it offers online interpreting services; visa application management and consulate services for government departments; online healthcare navigation and advocacy services; and accounts receivable credit management services. The company serves automotive, energy and utilities, insurance, public sector, technology, travel and hospitality, and banking and financial services, as well as healthcare, media, retail and e-commerce, crypto, cargo, telecom, and video games industries. Teleperformance SE was incorporated in 1910 and is headquartered in Paris, France.
How the Company Makes MoneyTeleperformance generates revenue primarily through contracts with businesses that outsource their customer service and support functions. The company's revenue model is based on service agreements, where clients pay for the services provided based on the volume of interactions and the complexity of the services rendered. Key revenue streams include performance-based contracts, where Teleperformance earns additional bonuses for achieving specific service-level agreements (SLAs), and dedicated account management, which allows for tailored services to meet client needs. Significant partnerships with major brands and corporations across various industries bolster its earnings, as these relationships often lead to long-term contracts and enhanced service offerings. Additionally, Teleperformance benefits from economies of scale, allowing it to operate efficiently while maintaining competitive pricing.