Strong Group Financial Performance
Operating profit up 25% to GBP 2.2bn; operating EPS 56p; IFRS return on equity 17.5%; cash remittances up 4% to GBP 2.1bn; own funds generation (OFG) of c. GBP 2.3bn and solvency at c.180%.
Delivered 2026 Targets Early and Raised Ambitions
Management confirmed achievement of previously set 2026 group targets a year early, announced new 3-year targets (including Direct Line) and guidance for an 11% operating EPS CAGR to ~75p by 2028.
Customer and Scale Metrics
Over 25 million customers globally with >7 million multiproduct holders; Wealth assets > GBP 230bn; Workplace AUM GBP 153bn; record Wealth net flows of almost GBP 11bn.
General Insurance Growth and Improving Profitability
GI premiums up (Amanda cited +18% group GI; Charlotte: U.K. & Ireland premiums +27% including Direct Line; Commercial Lines premiums +7%); U.K. combined ratio 93.9% (1 point improvement) and GI operating profit expanded to almost GBP 1.5bn.
Wealth Momentum and Margin Expansion
Wealth operating profit up 36%; operating margin and operating profit as portion of revenue improved (operating margin progression noted; Workplace profit margin up ~2 percentage points over 2 years); Direct business customers grew ~33% to >100k.
Retirement Execution and Attractive Returns
Written GBP 4.6bn of bulk annuities in 2025 with Aviva Investors originating GBP 3.5bn of real assets to support transactions; achieved mid-teens IRR, above low‑teens guidance; individual annuity sales up 19% to GBP 1.6bn.
Shareholder Returns and Capital Actions
Final dividend 26.2p (total 39.3p) up 10% YoY; resumed share buyback at GBP 350m; clear capital allocation framework and target to deliver GBP 350m (7 points) solvency benefit from Direct Line synergies.
Direct Line Integration Progress
6-month contribution included in results; transferred GBP 2.9bn of assets to Aviva Investors; Direct Line branded PCW sales doubled in Q3 and nearly doubled again in Q4; delivered Direct Line's GBP 100m own cost programme and first GBP 50m of integration cost savings in H2 2025.
AI and Technology Gains with Measurable Benefits
Extensive ML pricing (98% of retail U.K. Personal Lines priced with ML); halved medical underwriting review time; reduced call wrap times by 20% in Direct Wealth; nearly GBP 100m saved via claims transformation; partnership announced with OpenAI.