Revenue and Subscription Growth
Full-year total revenue of $2.52B, up 4.8% year-over-year; full-year subscription revenue of $2.43B, up 5.6% YoY. Q4 subscription revenue $622M (+5.5% YoY) and Q4 total revenue $644M (+4.8% YoY).
Record Free Cash Flow and Strong FCF Per Share
Generated record free cash flow of $530M in 2025, up 32% YoY. Q4 free cash flow $126M, up 13% YoY. Free cash flow per share increased 36% to $5.81. 2026 free cash flow guidance $580M–$600M (midpoint +11% YoY).
Improving Profitability and Margin Expansion
Achieved full-year GAAP operating margin of 4.8% (positive GAAP operating profit) and GAAP EPS of $0.48. Non-GAAP operating margin improved to 22.5% (up ~150 bps YoY); Q4 non-GAAP operating margin 22.8% (up ~140 bps YoY). Non-GAAP EPS $4.36 for 2025 (up 18% YoY) and Q4 non-GAAP EPS $1.18 (above guidance). Company expects GAAP operating margin ~8.6%–9.6% in 2026 and a long-term target of ~20% in 3–4 years.
AI & New Product Revenue Momentum
Reached $100M ARR from new products in 2025. Pure AI ARR almost tripled year-over-year. Customers using at least one paid AI product (RCAI utilizing customers) have more than doubled YoY and now approach ~10% of overall ARR.
Strong Customer Adoption of Agentic Voice AI
AIR customer count reached 8,300 (up 44% sequentially). ACE customer count exceeded 4,800 (up 144% YoY). RingCX adoption >1,500 customers (nearly doubled YoY) with revenue and ARR more than doubled. Over 50% of $1M+ TCV deals included RingCX and >50% of RingCX deals included AI. RCAI customers show higher ARPU and net retention rates >100%.
Capital Returns and Shareholder-Friendly Actions
Board approved first-ever quarterly dividend of $0.075 per share. Repurchased ~5M shares for $135M in Q4 and used $334M toward buybacks in 2025. Board increased share repurchase authorization by $250M to a total of $500M.
Balance Sheet Strength and Deleveraging Progress
Reduced debt by >$275M and ended the year at ~1.7x net leverage. Maintains $955M undrawn credit facility and plans to reduce gross debt to $1B by end of 2026. Convertible maturity in March 2026 is planned to be addressed using available facilities, leaving no maturities until 2030 thereafter.