Strong EPS and Earnings Growth
Core EPS for FY2025 was $7.61 versus $5.60 in 2024, an increase of ~36%, reflecting strong bottom-line performance and multiyear compounding in core earnings per share.
Robust Deposit Growth and Improved Deposit Franchise
Total deposits rose about $2.0 billion (≈10%) in 2025, ending just under $21 billion. New commercial banking teams added $1.6 billion in deposits in 2025. Noninterest-bearing DDA grew over $500 million for the year and ~ $150 million in Q4. Deposit beta was 54% for the quarter, 71% on interest-bearing deposits, and ~61% through the easing cycle.
Diversified and Expanding Lending Franchise
Loans grew ~15% for the year and approximately $500 million (≈3%) quarter-over-quarter, with broad-based growth led by commercial real estate, health care, and mortgage finance. Management is guiding loan growth of 8%–12% for 2026.
Record Net Interest Income and Margin Expansion
Net interest income (NII) increased 22% year-over-year to $204 million, and net interest margin expanded +29 basis points to 3.4% year-over-year. Sequential NII increased $2.5 million aided by higher average loan balances and lower blended deposit cost (down from 2.77% to 2.54% quarter-over-quarter).
Payments Momentum and cubiX Scale
Customers Bank reported >$2.0 trillion of cubiX/instant payments volume in 2025, a 30% increase from $1.5 trillion in 2024, positioning it as the #1 commercial payments network in the U.S. The network supported consistent average cubiX-related deposit balances (~$3.9 billion) and management identified a network opportunity that could add up to $50 billion of transaction volume in 2026.
Improved Efficiency and Operating Leverage
Efficiency ratio improved materially — the company cited a drop of over 6 percentage points year-over-year and reported a Q4 efficiency ratio of 49.5%. Noninterest expense to average assets was 1.88%, placing the bank in the top quartile of peers even while investing in growth.
Tangible Book Value and Strengthened Capital
Tangible book value per share rose to $61.77, up 3% sequentially and ~14% annualized for the year. Tangible common equity ratio reached 8.5% (up 90 bps YoY). Management also completed a $100 million subordinated debt issuance (Tier 2) and raised capital while supporting 12% asset growth.
Strong Credit Metrics and Low Loss Rates
Nonperforming assets were low at 29 basis points of total assets; total net charge-offs declined 10% quarter-over-quarter. Excluding a small consumer portfolio, commercial net charge-offs were very low (~16 bps annualized). Management reports strong reserve coverage in the allowance for credit losses.
High Employee Adoption of AI and Reported Productivity Gains
The company trained every employee on AI and rolled out department-specific training; over half the firm uses enterprise AI platforms and employees report nearly a 20% productivity gain from AI tools.
Ambitious and Achievable 2026 Financial Guidance
Initial 2026 guidance targets: loan growth 8%–12%, deposit growth (net of remixing) 8%–12%, NII $800M–$830M (7%–11% growth), noninterest expense $440M–$460M (2%–6% growth), CET1 11.5%–12.5%, and effective tax rate 23%–25%. Management also targets $20M in run-rate proceeds from operational excellence initiatives to fund growth investments.