Strong Consumer Demand and Credit Applications Increase
Consumer demand remains robust with credit applications growing 14.6% year-over-year, indicating the company's strong position despite economic uncertainty.
Transformative Capital Structure Improvement
The company closed a transformative $300 million term loan, providing flexibility to optimize store footprint and organizational structure, with expected annualized SG&A savings of over $20 million.
Improved Underwriting and Higher-Quality Customers
The enhanced underwriting platform, LOS V2, led to a 12% improvement in higher-quality bookings, with 76.5% of volume coming from the highest-ranked customers.
Operational Efficiency and Cost Reduction Initiatives
The company executed a multiphase plan reducing SG&A by $31.4 million annually, consolidating underperforming stores, and reducing headcount by 10%.
Successful Digital Payment Adoption
The Pay Your Way platform has increased customer use of digital payment channels, improving collections efficiency and reducing in-store traffic.