Consistent Market Share Growth and Volume Outperformance
Delivered market share gains for the 11th consecutive quarter; NAST total volume +1% year‑over‑year, truckload volume +~3% and LTL +~0.5% versus CAS freight shipment index decline of 7.6% year‑over‑year.
Margin and Gross Profit Improvements in Key Businesses
NAST AGP margin improved ~20 basis points year‑over‑year; Global Forwarding expanded gross margins by ~120 basis points year‑over‑year, driven by improved revenue management discipline.
Productivity and Efficiency Gains
Double‑digit productivity increase in NAST for the full year and high single‑digit productivity increase in Global Forwarding; shipments per person per day increased >40% since 2022.
Lean AI Operational Wins (Tangible Automation Results)
Scaled AI agents and automation: missed LTL pickup return trips reduced by 42%; 95% of missed‑pickup checks automated; saved >350 hours of outsourced manual work per day; RFQ cycle time reduced from ~17–20 minutes to <32 seconds in automated workflows.
Operating Margin Expansion and Cost Discipline
Operating margin (excluding restructuring) expanded ~320 basis points year‑over‑year; NAST operating margin (excluding restructuring) expanded ~310 basis points; Q4 personnel expenses (ex‑restructuring) down $28.8M or ~8.2% year‑over‑year.
Strong Cash Generation and Balance Sheet
Generated $305.4M cash from operations in Q4; ended quarter with ~$1.49B liquidity (including $1.33B committed facilities and $161M cash); net debt/EBITDA improved to 1.03x from 1.17x sequentially.
Shareholder Returns and Capital Allocation
Returned approximately $207.7M to shareholders in Q4 through $133.3M share repurchases and $74.3M dividends while maintaining investment‑grade focus.
Clear 2026 Guidance and Productivity Targets
Provided 2026 guidance: personnel expense $1.25B–$1.35B, SG&A $540M–$590M (D&A $95M–$105M), capex $75M–$85M; reiterated double‑digit productivity targets for NAST and Global Forwarding in 2026 and confidence in previously disclosed $6 EPS target under a no‑market‑growth scenario.